WISMO/R Agent
Leverage on AI-powered customer service assistants to automatically respond to "Where Is my Order/Return?" inquiries.
This feature is still in development. For more information on the scope and requirements for using the WISMO/R agent, please contact your parcelLab representative.
What’s New
Integrate the WISMO/R agent in your post-purchase emails and customer support platforms to provide instant and accurate responses to customer queries about their order and delivery status in real-time.
Flexible channel integration
Embed the WISMO/R agent into your chat interfaces or let it support customers who reply to your order status emails sent from parcelLab.
Instant 24/7 order and delivery support
Automate customer support for simple order inquiries using real-time order and tracking data, regardless of time zone or operating hours.
Proactive expectation setting
The WISMO/R agent uses context and real-time data to explain order and delivery issues, predict next steps, and provide actionable help.
Smart response system
The WISMO/R agent analyzes queries to provide real-time order status and tracking updates and escalates complex cases to your support team.
Configuring the WISMO/R Agent
The following sections describe the configuration required for the WISMO/R agent.
Customer Requirements
This section describes the requirements for integrating the WISMO/R agent for email and via API to use in your chatbots or customer service platforms.
WISMO/R Agent for Chat
For the feature to work, the following requirements must be met:
Opt-in to OpenAI enabled for your parcelLab account
API token with
readandwritepermissions to use the Agents APIAgent ID. The agent ID for your WISMO/R agent will be provided by parcelLab after the agent is configured for your account.
WISMO/R Agent for Email
For the feature to work, the following requirements must be met:
Opt-in to OpenAI enabled for your parcelLab account
WISMO/R agent configured for your parcelLab account
parcelLab Engage for email communications
To integrate the WISMO/R agent for email, please contact your parcelLab representative.
Using the WISMO/R Agent
This section describes the process of using the WISMO/R agent to respond to order inquiries.
The following visual examples are for reference only. The WISMO agent can be configured to respond according to your brand requirements (for example: tone of voice, links to FAQs).
When integrated in your email communications from parcelLab, the WISMO/R agent automatically responds to emails from customers who reply to your order and delivery email updates.
These messages can be viewed for each tracking in the parcelLab App on the tracking details page.
When integrated in your chat interfaces or app, the WISMO/R agent can provide a detailed order status update at any time, and suggest helpful next steps to your customers based on the tracking information available.
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