# Receive Order Data

## RMA Exports

We can provide an RMA export of returns data to your Warehouse Management System (WMS). This can be sent as a flat file (.csv or .tsv) to an SFTP server, or via webhook or an API connection. 

The export contains the order number, tracking number, item ID/SKU, number of items, and return reasons. If additional information (for example: text feedback) is required, this data can be transferred as well.  

In the following table, you can find a list of the data fields that are included in the RMA exports.

<table><thead><tr><th width="224">Field</th><th width="217">Example</th><th width="150">Type</th><th>Remarks</th></tr></thead><tbody><tr><td><strong>Return Details</strong></td><td></td><td></td><td></td></tr><tr><td>consignmentNumber</td><td>ab938adnaduj38</td><td>string</td><td>Unique Return Portal ID.</td></tr><tr><td>trackingNumber</td><td>12345678</td><td>string</td><td>Tracking number of the parcel.</td></tr><tr><td>carrier</td><td>DHL</td><td>string</td><td>The carrier shipping the parcel.</td></tr><tr><td>orderNumber</td><td>12345678</td><td>string</td><td>Order number.</td></tr><tr><td>submittedDate</td><td>2024-12-10</td><td>date</td><td>Date the registration was submitted in format YYYY-MM-DD (ISO-8601).</td></tr><tr><td>returnMethod</td><td>inStoreReturn</td><td>string</td><td>Describes the method of return (for example: whether the return was made in store, picked up by couriers or dropped off at the post office).</td></tr><tr><td><strong>Article Details</strong></td><td></td><td></td><td></td></tr><tr><td>itemID</td><td>1223214343</td><td>string</td><td>Unique item ID.</td></tr><tr><td>SKU</td><td>1312321324</td><td>string</td><td>Unique stock keeping unit.</td></tr><tr><td>returnReason</td><td>Wrong item delivered</td><td>string</td><td>The selected return for reason.</td></tr><tr><td>problemDescription</td><td>Not what I expected</td><td>string</td><td>Descriptive reason why the item was returned.</td></tr><tr><td>compensationMethod</td><td>Exchange</td><td>string</td><td>Describes the method of compensation (for example: if a refund or exchange was issued).</td></tr><tr><td>returnQuantity</td><td>1</td><td>numeric</td><td>Quantity of returned item.</td></tr><tr><td><strong>Customer Details</strong></td><td></td><td></td><td></td></tr><tr><td>name</td><td>Bruce Wayne</td><td>string</td><td></td></tr><tr><td>street</td><td>Rue du Chardonay</td><td>string</td><td></td></tr><tr><td>zip</td><td>80339</td><td>string</td><td></td></tr><tr><td>state</td><td>Île-de-France</td><td>string</td><td></td></tr><tr><td>city</td><td>Paris</td><td>string</td><td></td></tr><tr><td>country</td><td>FR</td><td>string</td><td></td></tr><tr><td>phone</td><td>01569283</td><td>string</td><td></td></tr><tr><td>email</td><td>bruce.wayne@parcellab.com</td><td>string</td><td></td></tr></tbody></table>

### Sample RMA Exports

A sample .csv file can be found here as demonstration of the data structure:

{% file src="/spaces/m5MUhYrMmT0cei4QdxGn/files/3jiqDm4hrr8De7EaaYik" %}

A sample .json payload can be found here as demonstration of the data structure:&#x20;

{% file src="/spaces/m5MUhYrMmT0cei4QdxGn/files/u2KCOD0gmBxxzcU2eCKg" %}


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