Get Status Updates

Provide the latest status of their orders to your customers via our powerful integration options.

Overview

Retrieving a tracking from parcelLab refers to the act of requesting the information about a certain delivery. The progress and tracking updates returned are known as checkpoints.

When you have this data, you can keep your customers updated on the progress of their orders via a variety of sources.

Status Update Integration Methods

You can use the following methods to retrieve checkpoint and tracking data from parcelLab to feed back into your e-commerce system:

• API - the most flexible method of data integration is API, whereby all the necessary order and tracking information can be submitted and the relevant status details received instantly

Checkpoints

• Webhooks - set up webhooks with parcelLab and receive relevant tracking events to feed back into your shop systems

Webhooks

You can also use our API to retrieve the current status of an order or parcel for use with the following:

• Any customer facing widget, such as chatbots

Chatbots

• Any native or web app

Apps