> For the complete documentation index, see [llms.txt](https://docs.parcellab.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.parcellab.com/docs/developers/v2/returns/rma-actions-api/reschedule-pickup-order-api.md).

# Reschedule Pickup Order API

Production endpoint URL:

```
https://returns-api.parcellab.com/prod/reschedulePickUpOrder
```

For details on access, view the overview here:

{% content-ref url="/pages/ECzngWMawj0hRD9NBSDr" %}
[RMA Actions API](/docs/developers/v2/returns/rma-actions-api.md)
{% endcontent-ref %}

### What This Endpoint Achieves

When successful, the API:

* Requests pickup rescheduling with the configured courier
* Stores updated pickup status on the return
* Propagates new pickup information to tracking updates

### Request

#### Headers

<table><thead><tr><th width="158">Header</th><th width="141.5">Required</th><th>Type</th></tr></thead><tbody><tr><td><code>user</code></td><td>yes</td><td>string</td></tr><tr><td><code>Content-Type</code></td><td>yes</td><td>string (<code>application/json</code>)</td></tr></tbody></table>

#### Query Parameters

<table><thead><tr><th width="146">Parameter</th><th width="120">Required</th><th width="130">Type</th><th>Notes</th></tr></thead><tbody><tr><td><code>returnId</code></td><td>yes</td><td>string</td><td>24-character return ID.</td></tr><tr><td><code>lang</code></td><td>yes</td><td>string</td><td>Language context.</td></tr><tr><td><code>country</code></td><td>yes</td><td>string</td><td>Country/market context.</td></tr><tr><td><code>draft</code></td><td>no</td><td>string</td><td>Set to <code>true</code> for draft config.</td></tr></tbody></table>

#### JSON Body

<table><thead><tr><th width="206">Field</th><th width="129.5">Required</th><th width="143.5">Type</th><th>Description</th></tr></thead><tbody><tr><td><code>pickupDate</code></td><td>yes</td><td>string</td><td>New pickup date.</td></tr><tr><td><code>earliestPickupTime</code></td><td>no</td><td>string</td><td>Earliest requested pickup time.</td></tr><tr><td><code>latestPickupTime</code></td><td>no</td><td>string</td><td>Latest requested pickup time.</td></tr></tbody></table>

### Example Request

```bash
curl \
  -X POST "https://returns-api.parcellab.com/prod/reschedulePickUpOrder?returnId=af0000000000000000000001&lang=en&country=us" \
  -H "user: 1612198" \
  -H "Content-Type: application/json" \
  -d '{
    "pickupDate": "2026-02-20",
    "earliestPickupTime": "08:00",
    "latestPickupTime": "16:00"
  }'
```

### Success Response (`200 OK`)

```json
{
  "returnId": "af0000000000000000000001",
  "status": true,
  "pickUpStatus": {
    "pickupWindow": "2026-02-20T08:00:00-2026-02-20T16:00:00",
    "pickupConfirmationCode": "ABC123"
  }
}
```

<table><thead><tr><th width="166.5">Field</th><th width="130">Type</th><th>Meaning</th></tr></thead><tbody><tr><td><code>returnId</code></td><td>string</td><td>Return ID affected.</td></tr><tr><td><code>status</code></td><td>boolean</td><td><code>true</code> when reschedule flow succeeded.</td></tr><tr><td><code>pickUpStatus</code></td><td>object</td><td>Courier-provided updated pickup status payload.</td></tr></tbody></table>

### Notes

* This endpoint applies to returns with an existing scheduled pickup.
* If no reschedulable pickup exists, the request may fail with a business error.
* Depending on merchant configuration, an external RMA update export may also run.

### Error Responses

<table><thead><tr><th width="148">Status</th><th>Error value</th><th>Meaning</th></tr></thead><tbody><tr><td><code>400</code></td><td><code>Payload schema validation failed.</code></td><td>Missing/invalid request input.</td></tr><tr><td><code>400</code></td><td><code>Pickup order could not be rescheduled.</code></td><td>Courier reschedule failed.</td></tr><tr><td><code>400</code></td><td><code>RMA export failed.</code></td><td>External RMA update export failed.</td></tr><tr><td><code>400</code></td><td><code>No modifiers to update is set</code></td><td>No state change could be applied.</td></tr><tr><td><code>400</code></td><td><code>Pickup failed to be stored on the database.</code></td><td>DB update failed after courier success.</td></tr><tr><td><code>403</code></td><td><code>FORBIDDEN</code></td><td><code>returnId</code> is not accessible in caller context.</td></tr><tr><td><code>404</code></td><td><code>User not found.</code></td><td>Merchant context not found.</td></tr><tr><td><code>404</code></td><td><code>Order does not exist.</code></td><td><code>returnId</code> not found.</td></tr><tr><td><code>500</code></td><td>implementation-defined</td><td>Unexpected server error.</td></tr></tbody></table>


---

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