Return Processed Trigger

Customize return and refund flows based on the verification of a return submitted through your Returns Portal.

This article describes how you can trigger return flows based on the verification of a return shipment.

Overview

The Return Processed API can be used to trigger flows for your returns experience based on an evaluation of a return registered in your Returns Portal.

Use the API to send a custom event to parcelLab to update a return registered in your Returns Portal based on the outcome of returns that were processed in your warehouse. This event can be used to trigger subsequent events (for example: issuing a refund, sending emails to the customer) and will automatically update the return tracking.

For more information on the scope and requirements of this feature, please contact your parcelLab representative.

For details on using the Return Processed API, see the API documentation.

An alternative to using the API is to use the Return Processing app to approve returns and send the data to parcelLab. The app can be integrated into your warehouse returns process for use on desktop (that is: with a USB barcode scanner) or mobile (that is: to scan QR codes with a device’s camera).

For details on using the Return Processing app, see the product documentation.

Configuring the Return Processed Trigger

This section describes the configuration required for using the Return Processed trigger.

General Customer Requirements

To use the Return Processed trigger, you need to do the following:

• Send the data for return verification to parcelLab

• Provide an API that can receive data from parcelLab and then trigger the issuing of a refund or a release of an exchange.

• Configure return communication types for the following scenarios:

  • Full acceptance of return

  • Partial acceptance of return

  • Full rejection of return

Customer Requirements for Shopify Retailers

Shopify retailers do not need additional configurations for parcelLab to communicate the release of a refund or exchange in Shopify.