# Split Shipments ## Overview Sending out multiple packages for one order is a common practice in e-commerce. Where there are multiple packages in a single order, it is easy to keep customers informed by adding placeholders in email communications.

## Configuring Split Shipments The following sections describe the configuration required for split shipments. ### Requirements The only requirement for split shipment communication is that each tracking in parcelLab is assigned to an order number. ### Display Split Shipments in Emails You can easily display split shipments in your customer emails by adding the relevant placeholder.

Specific email content for a split shipment

To begin, you can show the number of parcels for an order by using the `{{numberOfTrackingsInOrder/system}}` placeholder. {% code title="number-of-parcels.html" %} ```markup

You can expect {{numberOfTrackingsInOrder/system}} parcels!

``` {% endcode %} You can use a conditional placeholder to show special text/content for the cases of multiple parcels or a single parcel per order. {% hint style="info" %} This needs additional settings to be configured by parcelLab. For further assistance, please contact your parcelLab representative. {% endhint %} To include content for multiple parcels, the `{{#hasMultipleTrackingsInOrder/system}}` `{{/hasMultipleTrackingsInOrder/system}}` placeholder is used with the relevant text included. {% code title="multiple-parcels-in-order.html" %} ```markup {{#hasMultipleTrackingsInOrder/system}}

I'm only shown if there are multiple parcels in the order.

{{/hasMultipleTrackingsInOrder/system}} ``` {% endcode %} To include content for a single parcel, the `{{#isOnlyTrackingInOrder/system}}` `{{/isOnlyTrackingInOrder/system}}` placeholder is used with the relevant text included. {% code title="just-one-parcel-in-order.html" %} ```markup {{#isOnlyTrackingInOrder/system}}

I'm only displayed if there's just one single parcel in the order.

{{/isOnlyTrackingInOrder/system}} ``` {% endcode %} ### Display Split Shipments on the Order Status Page You can use the space.vars.Product\_OrderStatus to view each package in a split shipment, which is tracked in one simple screen for your customer to make it easy to understand. The space.vars.Product\_OrderStatus should be set to multi-parcel view based on orders before switching the emails. For further information, see [how split shipments are configured for the Order Status page](/docs/developers/v2/status-updates/configuration.md#usage-with-orders).

Tabs on the Order Status page for each delivery in a split shipment

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