# Untracked Deliveries

## Overview

You can send proactive tracking communication to customers for items that are not tracked (that is: large letters and parcels of various sizes that are often not eligible for a tracked delivery).

Based on the data that parcelLab receive, it is possible to calculate the tracking points and trigger communication to inform customers about their order (for example: calculating the delivery date using the cut-off time in the warehouse and destination region).

<div align="left"><figure><img src="https://1156682959-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LPf1Lv1YUuLYva6LrXQ%2Fuploads%2FK6qKXY5PkjMf52OmABTR%2FParkersUntrackable.png?alt=media&#x26;token=eecae066-0a67-4381-b998-e50c948dd832" alt="Email with calculated delivery date" width="375"><figcaption></figcaption></figure></div>

## Configuring Notifications for Untracked Deliveries

The following sections describe the configuration required for proactively communicating about untracked deliveries.

### Customer Requirements

To integrate untracked deliveries in email communication, you need to provide the following information to parcelLab:

* The necessary events and information you want to base the communications on (that is: triggers can be based on your statistical data or learned shipment processes).
* The corresponding recipient and order data, including the email address, address, and delivery location.

### Implementation Process

When parcelLab has the required information, the setup process can begin. The information provided allows parcelLab to create dynamic and time-optimized communication flows for packages without a tracking number and send the notifications via email to customers.

{% hint style="info" %}
parcelLab do not get any data from carriers (that is: calculations are carried out by parcelLab based on the information provided or a predefined time). For more information on the scope and requirements of this feature, please contact your parcelLab representative.
{% endhint %}


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