# Order Status Page Components
## Tracking Information Components
The tracking information components that can be included on the space.vars.Product\_OrderStatus are described in the following sections.
### Header
The header is displayed at the top of the space.vars.Product\_OrderStatus and shows the order number and the number of deliveries grouped by their last status for each order when there is more than one delivery.
{% hint style="info" %}
The header is displayed when the tracking plugin is used with orders. It is not rendered for those queries with parcels.
{% endhint %}
### Checkpoints
The order status of the delivery (with the latest status shown first) is displayed on the space.vars.Product\_OrderStatus to show at which stage the order is in the delivery process.
For international deliveries, the order status of parcels with the last mile carrier is displayed in the list of checkpoints, as well as the handover event between the original carrier and the last mile carrier if this information is available.
{% hint style="info" %}
If there are more than three checkpoints, a Show More button is available to display the remaining order status checkpoints.
{% endhint %}
The data on the space.vars.Product\_OrderStatus is automatically refreshed to provide the latest delivery updates, with an alert displayed if new checkpoint information is available.
### Live Tracking Link
A live tracking link can be displayed on the left-hand side of the space.vars.Product\_OrderStatus and shows a tracking map of the delivery and the number of the order on the delivery schedule.
### Prediction
The estimated date and time of the delivery can be displayed on the space.vars.Product\_OrderStatus to inform customers when their order is likely to be delivered.
### Trending Late
The estimated probability of delay can be displayed on the space.vars.Product\_OrderStatus to inform customers about the likelihood of a delayed delivery for their order.
Trending Late Statuses
The trending late status displayed on the left-hand side of the space.vars.Product\_OrderStatus is based on different tracking events. The possible statuses are described below.
* The tracking is predicted to be on time\
* The tracking might be delayed\
* The tracking is predicted to be delayed\
### Next Action
The next action that is required for the delivery (for example: the delivery date has been set) can be displayed on the space.vars.Product\_OrderStatus.
Next Action Status Examples
The next action status and associated information displayed on the left-hand side of the space.vars.Product\_OrderStatus is based on different tracking events. Some examples of these are described in the following sections.
**Scheduled**
The following information is displayed on the space.vars.Product\_OrderStatus when an item is scheduled for delivery:
* Calendar with estimated delivery date
* Predicted delivery timeframe
* Prediction caption
* Delivery address
**Out for Delivery**
The following information is displayed on the space.vars.Product\_OrderStatus when an item is out for delivery:
* Out for delivery status
* Delivery address
**Failed Attempt**
The failed delivery attempt status is displayed on the space.vars.Product\_OrderStatus when a failed attempt to deliver the item was made.
**Delay**
The following information is displayed on the space.vars.Product\_OrderStatus when an item is delayed:
* Delayed status
* Delivery address
**Note:** This information is also displayed when an item is delayed due to it being damaged or delayed because the specified address could not be found.
**Delivered**
The following information is displayed on the space.vars.Product\_OrderStatus when an item is ready for collection:
* Delivered status
* Courier performance voting question
* Communication voting question
**Ready for Collection**
The following information is displayed on the space.vars.Product\_OrderStatus when an item is ready for collection:
* Google Maps showing pickup point
* Pickup location address details with link to map
* Pickup location opening hours
### Return Status
The return status of the package is displayed for returns on the space.vars.Product\_OrderStatus.
This component includes the following return types:
* `returned`
* `returned-AddressIssue`
* `returned-CustomerRefusal`
* `returned-DeliveryPayment`
* `returned-NotCollected`
### Return Tracking
The following information is displayed on the space.vars.Product\_OrderStatus when a return is submitted for a package in an order:
* Link to a return status page to allow customers to track return shipments of an order
* Link to download a return label if the customer provides their zip code
* Link for customers to register additional returns if you use the space.vars.Product\_ReturnsPortal
### Reroute Link
A link to the order rerouting page on the courier’s website can be displayed on the space.vars.Product\_OrderStatus to allow customers to reschedule their delivery (if available).
This is displayed as a small label with a link and short description on the left-hand side of the page under the address box by default.
A large label with a link can be configured if required that displays on the right-hand side of the page under the checkpoints list.
### Further Information
A link to the order details/tracking page on the carrier’s website can be displayed on the space.vars.Product\_OrderStatus.
This link will update to the last mile carrier’s tracking page from the original carrier when this is available for cross-border deliveries.
{% hint style="info" %}
The carrier website of the original carrier and last mile carrier can also be accessed from the tracking details in the space.vars.Product\_App. For further information, see [how to find and access data for tracked parcels](https://docs.parcellab.com/docs/customer-service#trackings-how-to-find-a-tracking).
{% endhint %}
### Marketplace Support
The status of the tracking for orders received from a marketplace vendor or dropshipment is displayed on the space.vars.Product\_OrderStatus. The status shows the name of the marketplace store handling the tracking and the checkpoint details displays the tracking number and carrier information (including a link to the carrier tracking page) as well if this data is available.
If the tracking number and carrier information are not available, a standard message is displayed in the checkpoint details instead to confirm it is a marketplace tracking and status updates can be received from the carrier if available.
## Delivery Information Components
The delivery information components that can be included on the space.vars.Product\_OrderStatus are described in the following sections.
### Delivery Address
The customer’s delivery address, depending on the delivery status (that is: it may not be displayed if a rearrange delivery link is required) can be displayed on the space.vars.Product\_OrderStatus.
{% hint style="info" %}
A zip code input box can also display here instead of the delivery address so the customer can enter and find the delivery address details.
{% endhint %}
### Pickup Location and Map
The location of the pickup point on Google Maps and corresponding address (shown below the map) can be displayed on the space.vars.Product\_OrderStatus.
### Opening Hours
The opening hours of the pickup location, including the time remaining that the location will be open can be displayed on the space.vars.Product\_OrderStatus.
### Voting Questions
Voting questions for customers to provide feedback regarding the carrier and received communication when the package has been delivered can be displayed on the space.vars.Product\_OrderStatus.
## General Components
The general components that can be included on the space.vars.Product\_OrderStatus are described in the following section.
### Alert
An alert in a red text box is displayed on the space.vars.Product\_OrderStatus for the following error types:
* Search error — when the order information (that is: order number or postal code) entered in the search form is incorrect.
* Delivery error — when no tracking information could be found for the order number.
* Zip code attempts error - when three incorrect zip code attempts are made in a 30-minute period.
### Article Lists
An article list showing the list of products in a package can be displayed on the right-hand side of the space.vars.Product\_OrderStatus to keep customers informed about the purchased items in their order.
{% hint style="info" %}
If there are more than four items in the article list, a Show More button is available to display the remaining items.
{% endhint %}
### Banners
A configured banner (for example: link to a store discount sale) can be displayed on the right-hand side of the space.vars.Product\_OrderStatus.
Instagram banners can also display here if you request this feature.
{% hint style="info" %}
For more information on the scope and requirements of this feature, please contact your parcelLab representative.
{% endhint %}
### Show More
A Show More button is displayed beneath the checkpoints and article list on the space.vars.Product\_OrderStatus if there are more than three checkpoints or four article list items respectively. Clicking the button displays the remaining checkpoints/items.
### Tabs
A tab is displayed on the space.vars.Product\_OrderStatus for each delivery if there is more than one delivery in an order. Each tab displays an icon related to the last status of the delivery, the delivery number, and the carrier status.
{% hint style="info" %}
The tabs are displayed when the tracking plugin is used with orders.
{% endhint %}
### Delivery Status Icons
An icon can be displayed in several places on the space.vars.Product\_OrderStatus to add a visual description to the delivery status.
{% hint style="info" %}
The icon state can also display three icons above the checkpoint component to indicate the delivery status.
{% endhint %}
{% hint style="success" %}
Go to where the icons supported by parcelLab are hosted. This service allows you to insert icons dynamically with different colors, sizes, and formats by selecting an icon and using the `id` to call the icon service.
{% endhint %}
### Note
A note information box can be displayed at the top of the space.vars.Product\_OrderStatus to provide a customer notice.
### Order Search Form
A search form can be used on the space.vars.Product\_OrderStatus if the tracking was not found, or no tracking number/order number was given. By default, the search form requires an order number and email address for authentication.
You can also configure the search form to allow authentication via either email address or zip code by setting `search_authMode` to `email_or_zip`. This is useful for retailers whose customers may not have email addresses associated with every order.
{% hint style="info" %}
For details on configuring search form authentication modes, see our [Order Status page setup documentation](https://app.gitbook.com/s/m5MUhYrMmT0cei4QdxGn/status-updates/configuration).
{% endhint %}
### SMS Opt-In Field
A field for opting in to receive delivery updates via SMS can be displayed on the space.vars.Product\_OrderStatus.
If a customer has already opted in to receive SMS notifications, a note will display confirming that they have already opted in.
### Loading Icon
A loading icon is displayed on the full screen to indicate when the information is waiting to load on the space.vars.Product\_OrderStatus (that is: when there is an active API request waiting to be resolved for a few seconds).
## Map Components
The map components that can be included on the space.vars.Product\_OrderStatus are described in the following section.
### Live Tracking Map
A live tracking map displays the latest location of the truck and the delivery address in a Google Maps image on the space.vars.Product\_OrderStatus.
{% hint style="info" %}
If there is no truck position data, the delivery destination only is shown on the map.
{% endhint %}
### Map Footer
A map footer displays the approximate delivery time and how many stops the truck has before arriving at the destination.
{% hint style="info" %}
If there is no truck position data, a short information message is displayed.
{% endhint %}
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**Out for Delivery**
The following information is displayed on the 
