# how parcelLab works ## Product Documentation - [Documentation](https://docs.parcellab.com/docs/readme.md): Welcome to the parcelLab documentation, where you can learn about the key features in the parcelLab platform and how to integrate with us. - [Onboarding](https://docs.parcellab.com/docs/onboarding.md): Learn how to send us your tracking data via one of our flexible integration options and set up your communications. - [User Management](https://docs.parcellab.com/docs/onboarding/user-management.md): Users with the relevant access rights can manage user accounts in the parcelLab App. - [Copilot](https://docs.parcellab.com/docs/overview.md): Embark on a cutting-edge experience design journey with your new AI-powered parcelLab assistant. - [Data Integration](https://docs.parcellab.com/docs/platform/data-integration.md): Use our flexible integration options to provide the data needed to keep your customers updated throughout the delivery process. - [Event Bus Integration](https://docs.parcellab.com/docs/platform/data-integration/event-bus-integration.md): Use our event bus integration to provide access to your event bus systems so parcelLab can connect and receive order and tracking data into our system. - [Marketplace Tracking](https://docs.parcellab.com/docs/platform/data-integration/marketplace-tracking.md): Track all your marketplace shipments with a fully branded experience through parcelLab. - [Carrier Integrations](https://docs.parcellab.com/docs/platform/carrier-integrations.md): Find the right carrier integration option with parcelLab to help you provide tracking information that meets your customers' needs and exceeds their expectations. - [Carrier Interfaces](https://docs.parcellab.com/docs/platform/carrier-integrations/carrier-interfaces.md): For optimal data quality, parcelLab interfaces with the specific APIs at each carrier. - [Supported Carriers](https://docs.parcellab.com/docs/platform/carrier-integrations/supported-carriers.md): Work with us and our extensive carrier network to find the right carrier solution for you. - [App Store](https://docs.parcellab.com/docs/platform/app-store.md): Our team at parcelLab has worked hard to develop platform specific integrations to make it even easier to track your orders from your carrier network and provide proactive delivery updates. - [Shopify](https://docs.parcellab.com/docs/platform/app-store/shopify.md): Use parcelLab to provide your customers with a seamless post-purchase experience when buying from your Shopify store. - [Apple Wallet Order Tracking](https://docs.parcellab.com/docs/platform/app-store/apple-wallet.md): parcelLab offers Apple Wallet Order Tracking integration to allow your customers to easily track their orders directly through Apple Wallet. - [Magento 2](https://docs.parcellab.com/docs/platform/app-store/magento-2.md): The Magento 2 Webhook Extension for parcelLab enables fast and simple integration. - [Shopware](https://docs.parcellab.com/docs/platform/app-store/shopware.md): Integrate parcelLab's Order Status page in your Shopware store to provide your customers with timely delivery status updates and a fully branded experience. - [Klaviyo](https://docs.parcellab.com/docs/platform/app-store/klaviyo.md): parcelLab offers integration with Klaviyo to allow you to send all post-purchase communications (including returns updates) through the Klaviyo platform. - [Postscript](https://docs.parcellab.com/docs/platform/app-store/postscript.md): parcelLab offers integration with Postscript to allow you to send all post-purchase SMS communications (including returns updates) through the Postscript platform. - [Gorgias](https://docs.parcellab.com/docs/platform/app-store/gorgias.md): Use parcelLab’s Gorgias integration to increase the productivity of your customer service agents by enabling them to answer delivery-related questions faster. - [parcelLab Gorgias Integration Guide](https://docs.parcellab.com/docs/platform/app-store/gorgias/implementation-guide.md): This tutorial describes how to build a widget in Gorgias to display order and tracking data from parcelLab. - [Kustomer](https://docs.parcellab.com/docs/platform/app-store/kustomer.md): Use parcelLab’s Kustomer app to increase the productivity of your customer service agents by enabling them to answer delivery-related questions faster. - [Salesforce Service Cloud (SFSC)](https://docs.parcellab.com/docs/platform/app-store/parcellab-customer-service-integration-for-sfsc.md): Use parcelLab’s Customer Service Integration for SFSC to increase the productivity of your customer service agents by enabling them to answer delivery-related questions faster. - [parcelLab Customer Service for SFSC Integration Guide](https://docs.parcellab.com/docs/platform/app-store/parcellab-customer-service-integration-for-sfsc/implementation-guide.md): This tutorial describes how to install and configure the parcelLab Customer Service Integration for Salesforce Service Cloud (SFSC) to display order and tracking data from parcelLab. - [Zendesk](https://docs.parcellab.com/docs/platform/app-store/parcellab-zendesk-app.md): Use parcelLab’s Zendesk app to increase the productivity of your customer service agents by enabling them to answer delivery-related questions faster. - [Returns](https://docs.parcellab.com/docs/platform/app-store/returns.md): Explore the tools available to transform your returns journey directly from the parcelLab App Store. - [Global-e](https://docs.parcellab.com/docs/platform/app-store/global-e.md): parcelLab offers integration with Global-e to enable a unified returns experience for your customers. - [Insights](https://docs.parcellab.com/docs/platform/overview.md): Gain valuable insights into all your key data, including carriers, customer engagement, live monitoring, and returns. - [Insights Agent](https://docs.parcellab.com/docs/platform/overview/insights-agent.md): Leverage report summaries and recommendations from parcelLab’s Insights agent for an overview of your post-purchase performance and actionable tips for optimizing your post-purchase experience. - [Trackings Insights](https://docs.parcellab.com/docs/platform/overview/trackings-insights.md): Use the Trackings Insights dashboard to get a comprehensive view of your brand's logistics performance for all outbound shipments tracked through parcelLab. - [Delivery Report](https://docs.parcellab.com/docs/platform/overview/trackings-insights/delivery-report.md): The Delivery report provides an overview of the general performance of your logistics processes. - [Exceptions Report](https://docs.parcellab.com/docs/platform/overview/trackings-insights/exceptions-report.md): The Exceptions report provides an overview about the issues that are faced by carriers during the delivery process. - [Leadtimes Report](https://docs.parcellab.com/docs/platform/overview/trackings-insights/leadtimes-report.md): The Leadtimes report provides an overview of the fastest carriers on your network. - [Claims Report](https://docs.parcellab.com/docs/platform/overview/trackings-insights/claims-report.md): The Claims report can be used to monitor and analyze trends in delivery issues, assess carrier performance, and improve customer service processes. - [Control Tower](https://docs.parcellab.com/docs/platform/overview/control-tower.md): Use the Control Tower dashboard to get a snapshot of your brand's performance today, highlighting parcels delivered, communications sent, and any potential issues that have surfaced. - [Live Network Report](https://docs.parcellab.com/docs/platform/overview/control-tower/live-network-report.md): The Live Network report provides an overview of the status of your parcels throughout the day. - [Communications Report](https://docs.parcellab.com/docs/platform/overview/control-tower/communications-report.md): The Communications report provides an overview of the performance of different email communications sent during the delivery process throughout the day. - [Exceptions Report](https://docs.parcellab.com/docs/platform/overview/control-tower/exceptions-report.md): The Exceptions report provides an overview of the issues that occur for parcels during the shipping process throughout the day. - [Communication Insights](https://docs.parcellab.com/docs/platform/overview/communication-insights.md): Use the Communication Insights dashboard to get an overview of the communications sent to your customers, along with the ratings they provided regarding their shipping experience. - [Emails Report](https://docs.parcellab.com/docs/platform/overview/communication-insights/emails-report.md): The Emails report provides an overview of the performance of different email communications sent during the delivery process. - [SMS Report](https://docs.parcellab.com/docs/platform/overview/communication-insights/sms-report.md): The SMS report provides an overview of the performance of SMS communications sent during the delivery process. - [Webhooks Report](https://docs.parcellab.com/docs/platform/overview/communication-insights/webhooks-report.md): The Webhooks report provides an overview of the types of webhooks sent and how they are performing using different metrics, including the success rate and average response time. - [Order Status Page Report](https://docs.parcellab.com/docs/platform/overview/communication-insights/order-status-page-report.md): The Order Status Page report provides an overview of the traffic on your Order Status page. - [Feedback Report](https://docs.parcellab.com/docs/platform/overview/communication-insights/feedback-report.md): The Feedback report provides an overview of your customers' feedback regarding the delivery process and communications received. - [Campaigns Report](https://docs.parcellab.com/docs/platform/overview/communication-insights/campaigns-report.md): Use the Campaigns report to help you make data-driven decisions to improve campaign reach in your communications. - [Benchmarking](https://docs.parcellab.com/docs/platform/overview/benchmarking.md): Use the Benchmarking dashboard to gain insights into how your brand's logistics and communications performance compares against the industry standard. - [Carrier Report](https://docs.parcellab.com/docs/platform/overview/benchmarking/carrier-report.md): The Carrier report provides an overview of how your logistics processes are performing against the industry standard. - [Communications Report](https://docs.parcellab.com/docs/platform/overview/benchmarking/communication-report.md): The Communications report provides an analysis of the type of emails driving most of the engagement and how these compare to the industry. - [Logistics Analysis](https://docs.parcellab.com/docs/platform/overview/logistics-analysis.md): Use our reporting dashboard to look into the details of your delivery statistics over time and understand your logistics data better. - [Data Exports](https://docs.parcellab.com/docs/platform/overview/data-exports.md): Exports of raw tracking and communication data can be requested via the parcelLab App. The link to download the export will be sent to the email address written in the email address input field. - [Premium Analytics](https://docs.parcellab.com/docs/platform/overview/premium-analytics.md): Gain a new level of visibility across the post-purchase journey with parcelLab’s Premium Analytics, enabling granular insights, AI-driven forecasts, and tailored dashboards to drive smarter decisions. - [WISMO/R Agent](https://docs.parcellab.com/docs/platform/wismor-agent.md): Leverage AI-powered customer service assistants to automatically respond to "Where Is my Order/Return?" inquiries. - [Security & Compliance](https://docs.parcellab.com/docs/platform/security-compliance.md): Protect your customers’ data, reduce risk, and ensure secure, scalable access to parcelLab products. - [Certifications & Attestations](https://docs.parcellab.com/docs/platform/security-compliance/certifications.md): parcelLab maintains a comprehensive security and compliance program validated through independent audits, certifications, and continuous monitoring. - [Single Sign-On (SSO)](https://docs.parcellab.com/docs/platform/security-compliance/single-sign-on.md): Using SSO authentication to access the parcelLab App provides a secure and quick method for your users to sign in with their corporate login credentials. - [Data Retention Policy](https://docs.parcellab.com/docs/platform/security-compliance/data-retention-policy.md): parcelLab stores data to support your post-purchase experience while ensuring compliance with applicable law, especially GDPR, and operational best practices. - [White Label Policy](https://docs.parcellab.com/docs/platform/security-compliance/white-label-policy.md): parcelLab uses white-labeling and industry best practices for authentication and encryption to maintain high email deliverability rates. - [Transport Security Layer 1.0 and 1.1 Deprecation](https://docs.parcellab.com/docs/platform/security-compliance/transport-security-layer-1.0-and-1.1-deprecation.md) - [Promise](https://docs.parcellab.com/docs/convert/promise.md): Provide a pre-checkout delivery date to drive conversion rates and reduce customer service calls through clear delivery expectations. - [Promise Insights](https://docs.parcellab.com/docs/convert/promise-insights.md): Use the Promise Insights dashboard to gain insights into parcels delivered to your customers based on the announced delivery date. - [Messages & Journeys](https://docs.parcellab.com/docs/engage/messages-and-journeys.md): Take control of your communications setup and manage the messages you send across different markets. - [Communications Configuration](https://docs.parcellab.com/docs/engage/messages-and-journeys/configuration.md): Set up your communications to drive the content depending on specific values and conditions to ensure it meets your brand's needs. - [Trigger Builder](https://docs.parcellab.com/docs/engage/messages-and-journeys/configuration/trigger-builder.md): Our flexible trigger builder powers the delivery of your customized post-purchase communication from parcelLab. - [Conditional Placeholders](https://docs.parcellab.com/docs/engage/messages-and-journeys/configuration/conditional-placeholders.md): Use conditional placeholders to design communication customized for your brand and tailored for your customers at every step of the post-purchase journey. - [Special Placeholders](https://docs.parcellab.com/docs/engage/messages-and-journeys/configuration/conditional-placeholders/special-placeholders.md): Use special placeholders in the setup of your communication to help you achieve the right content for your brand and customers. - [Placeholder Examples](https://docs.parcellab.com/docs/engage/messages-and-journeys/configuration/conditional-placeholders/placeholder-examples.md): Use placeholders in your emails to personalize your customer communication and provide relevant information to your customers at each stage of the post-purchase journey. - [Dynamic Recipients](https://docs.parcellab.com/docs/engage/messages-and-journeys/configuration/dynamic-recipients.md): Route parcelLab notifications to order-specific contacts by sending dynamic recipient roles in your tracking data and selecting those roles in Journey configuration. - [Split Shipments](https://docs.parcellab.com/docs/engage/messages-and-journeys/configuration/split-shipments.md): Use special placeholders for split shipments to let customers know how many packages they can expect to receive in a delivery. - [Tracking via UTM](https://docs.parcellab.com/docs/engage/messages-and-journeys/configuration/tracking-via-utm.md): parcelLab supports UTM parameters to get insights from your communication. - [Bounces](https://docs.parcellab.com/docs/engage/messages-and-journeys/configuration/bounces.md): Bounced messages are automatically monitored by our systems. You can be informed of bounces by webhook or via a scheduled export. - [Communication Types](https://docs.parcellab.com/docs/engage/messages-and-journeys/overview.md): Guide your customers along each stage of the delivery journey with proactive communications. - [Pre-Dispatch](https://docs.parcellab.com/docs/engage/messages-and-journeys/overview/pre-dispatch.md): Use the Pre-Dispatch feature to inform customers if there is a delay between placing an order and the shipment leaving the warehouse in email communication. - [Click and Collect](https://docs.parcellab.com/docs/engage/messages-and-journeys/overview/click-and-collect.md): Use the Click and Collect feature to notify customers via email when an order is ready to pick up in store to give an alternative to direct delivery and potential for further purchases. - [Opt-In Management](https://docs.parcellab.com/docs/engage/messages-and-journeys/overview/opt-in-management.md): Send out personalized content in your communications to match customer preferences. - [Segmentation](https://docs.parcellab.com/docs/engage/messages-and-journeys/overview/segmentation.md): Send out tailored communication to your customers based on your targeting strategies. - [Untracked Deliveries](https://docs.parcellab.com/docs/engage/messages-and-journeys/overview/untracked-deliveries.md): Send tracking information in email communication for deliveries without a tracking number to provide additional order updates for customers. - [Attachments](https://docs.parcellab.com/docs/engage/messages-and-journeys/overview/attachments.md): Send documents to your customers in email communication to reduce costs and provide traceability of sent documents. - [Product List](https://docs.parcellab.com/docs/engage/messages-and-journeys/overview/article-lists.md): Use the Product List feature to incorporate purchased products in communications to keep customers informed about their order and increase the chance of further engagement with your brand. - [Product Recommendation Engines](https://docs.parcellab.com/docs/engage/messages-and-journeys/overview/product-recommendations.md): Incorporate promotional content in emails to match customer preferences. - [Visual Enhancements](https://docs.parcellab.com/docs/engage/messages-and-journeys/overview/visual-enhancements.md): Incorporate visual enhancements in your emails to make them feel more personalized and engaging. - [parcelLab NPS](https://docs.parcellab.com/docs/engage/messages-and-journeys/overview/parcellab-nps.md): Use the parcelLab NPS feature to include a Net Promoter Score (NPS) survey in email communication to gain valuable customer feedback that identifies loyal customers and helps to optimize processes. - [Trust Platforms](https://docs.parcellab.com/docs/engage/messages-and-journeys/overview/trust-platforms.md): Integrate a link to an external trust platform in email communication to build and promote your reputation with customers. - [parcelLab SMS](https://docs.parcellab.com/docs/engage/messages-and-journeys/overview/parcellab-sms.md): Use the parcelLab SMS feature to proactively update your customers on their order status via text messages. - [Push Notifications](https://docs.parcellab.com/docs/engage/messages-and-journeys/overview/push-notifications.md): Send push notifications that provide order status updates within your app and website to proactively communicate with your customers. - [WhatsApp](https://docs.parcellab.com/docs/engage/messages-and-journeys/overview/whatsapp.md): Deliver order status updates through approved WhatsApp Business template messages to keep customers informed throughout the post-purchase journey. - [A/B Testing](https://docs.parcellab.com/docs/engage/a-b-testing.md): Optimize your messaging strategy with A/B tests to identify data-driven improvements to emails for increasing customer engagement. - [On-Demand Messaging](https://docs.parcellab.com/docs/engage/on-demand-messaging.md): Utilize on-demand messaging in the parcelLab App designed to swiftly engage customer segments on important delivery updates. - [Order Status Page](https://docs.parcellab.com/docs/engage/order-status-page.md): Create your own order status page with seamlessly integrated order, delivery, and payment status details so customers can track the delivery status of their package while engaging with your brand. - [Order Status Page Components](https://docs.parcellab.com/docs/engage/order-status-page/components.md): There are a variety of components you can use on your Order Status page with parcelLab to provide the best tracking experience for your customers. - [Campaigns](https://docs.parcellab.com/docs/engage/campaigns.md): Take control over your marketing activities and adapt messages in a way that are locally relevant to different end-customers, creating meaningful touchpoints and a customer-specific experience. - [HTML Banner Examples](https://docs.parcellab.com/docs/engage/campaigns/html-banner-examples.md): To help you get started with using HTML banners in your email campaigns, we have created some standard HTML templates. - [parcelLab Product Recommendations](https://docs.parcellab.com/docs/engage/campaigns/parcellab-product-recommendations.md): Integrate product recommendations in your communications to provide a personalized experience for customers that drives traffic back to your online shop and offers the potential for repurchase. - [Surveys](https://docs.parcellab.com/docs/engage/surveys.md): Enhance customer satisfaction by collecting feedback using the Surveys feature. - [Trending Late](https://docs.parcellab.com/docs/engage/trending-late.md): Enhance visibility on estimated delivery delays powered by machine learning and vast retail and industry data. - [Customer Service](https://docs.parcellab.com/docs/engage/customer-service.md): The parcelLab App allows you to monitor all aspects of your post-purchase experience, containing key information about trackings, carriers, and communications. - [Tracking Incident Statuses](https://docs.parcellab.com/docs/engage/customer-service/watchlist.md): Monitor alerts from active deliveries in the parcelLab App. - [Claims Manager](https://docs.parcellab.com/docs/engage/customer-service/claims-manager.md): Use the Claims Manager feature to consolidate all claims-related order information in an export via our customer service portal and simplify the claims process. - [Returns Portal](https://docs.parcellab.com/docs/retain/returns-portal.md): Provide a streamlined returns process for your customers that encourages brand loyalty and increases the chance of repurchase in the future. - [Returns Portal Features](https://docs.parcellab.com/docs/retain/returns-portal/features.md): Use our Returns Portal features to improve your operations management for returns. - [Return Periods](https://docs.parcellab.com/docs/retain/returns-portal/features/return-periods.md): Define standard and custom return periods that encourage customer trust by clarifying return periods outlined in your returns policy. - [Return Reasons](https://docs.parcellab.com/docs/retain/returns-portal/features/return-reasons.md): Customize the return reasons displayed in your Returns Portal with category-based rules and additional feedback components. - [Right of Withdrawal Support](https://docs.parcellab.com/docs/retain/returns-portal/features/right-of-withdrawal.md): Support online right-of-withdrawal requests through the Returns Portal using configured return reasons, eligibility rules and standard return registration data. - [Compensation Methods](https://docs.parcellab.com/docs/retain/returns-portal/features/compensation-methods.md): Retain revenue and increase customer satisfaction by letting your customers choose their preferred compensation for returns. - [Refund Options](https://docs.parcellab.com/docs/retain/returns-portal/features/compensation-methods/refund-options.md): Increase customer satisfaction by letting your customers choose their preferred option for refunds. - [Exchanges](https://docs.parcellab.com/docs/retain/returns-portal/features/compensation-methods/exchanges.md): Retain customer spending and encourage repeat purchases by offering exchanges in your Returns Portal. - [Minimum Value Return and Maximum Value Return](https://docs.parcellab.com/docs/retain/returns-portal/features/minimum-value-return-and-maximum-value-return.md): Steer customers towards alternative actions for returns that are valued below or above a defined threshold. - [Non-Returnable Items and Already Returned Items](https://docs.parcellab.com/docs/retain/returns-portal/features/non-returnable-items-and-already-returned-items.md): Provide your customers with a clear overview of which items are eligible for return. - [Display Refund Payment Provider](https://docs.parcellab.com/docs/retain/returns-portal/features/display-refund-payment-provider.md): Increase transparency in your refund process by displaying refund payment providers in your Returns Portal. - [Carrier Options](https://docs.parcellab.com/docs/retain/returns-portal/features/carrier-options.md): Display carrier options in your Returns Portal so your customers can select the most convenient return shipment method for their return. - [Request Multiple Labels](https://docs.parcellab.com/docs/retain/returns-portal/features/request-multiple-labels.md): Enable your customers to request for and download multiple return labels directly in your Returns Portal. - [Return Label Weight Optimization](https://docs.parcellab.com/docs/retain/returns-portal/features/return-label-weight-optimization.md): Minimize label costs for oversized items that are registered for return. - [Wallet Integration](https://docs.parcellab.com/docs/retain/returns-portal/features/wallet-integration.md): Increase digital accessibility by integrating downloadable mobile passes for returns QR codes. - [Split Returns](https://docs.parcellab.com/docs/retain/returns-portal/features/split-returns.md): Enable split returns when registering items for return to prevent mixed returns and frictions in your overall returns process. - [Manage Returns with Free Gifts](https://docs.parcellab.com/docs/retain/returns-portal/features/manage-returns-with-free-gifts.md): Enable the exchange and return of gifts with purchase in your Returns Portal. - [Customs Handling](https://docs.parcellab.com/docs/retain/returns-portal/features/customs-handling.md): Facilitate straightforward customs clearance for cross-border returns by providing an additional customs invoice. - [Self-Service Claims](https://docs.parcellab.com/docs/retain/returns-portal/features/self-service-claims.md): Enable customers to self-report missing parcels and streamline claims handling with an automated process. - [Gift Returns Portal](https://docs.parcellab.com/docs/retain/returns-portal/features/gift-returns-portal.md): Enable smooth returns for gift purchases from your Shopify store. - [Retention Offer](https://docs.parcellab.com/docs/retain/returns-portal/features/retention-offer.md): Offer your customers the choice to keep an item in exchange for a partial refund as part of your returns process. - [Orderless Returns](https://docs.parcellab.com/docs/retain/returns-portal/features/orderless-returns.md): Enable a seamless process for customers to return items purchased from third-party retailers or offline channels. - [Poshmark Integration](https://docs.parcellab.com/docs/retain/returns-portal/features/poshmark-integration.md): Easily list non-returnable items directly from your parcelLab Returns Portal on Poshmark. - [Payment Provider Integration](https://docs.parcellab.com/docs/retain/returns-portal/features/payment-provider-integration.md): Integrate payment processes for return labels and fees in your Returns Portal. - [Warranty Returns](https://docs.parcellab.com/docs/retain/returns-portal/features/warranty-returns.md): Use the Returns Portal to let customers submit warranty claims after the standard return window has expired. - [Fraud & Abuse Protection](https://docs.parcellab.com/docs/retain/fraud-and-abuse.md): Identify behavioral patterns and apply consistent policies automatically with our Fraud & Abuse Protection functionality. - [Returns Communication](https://docs.parcellab.com/docs/retain/returns-communication.md): Track returns packages and proactively communicate return status updates to your customers with parcelLab's Returns Communication feature - [Returns Customer Service](https://docs.parcellab.com/docs/retain/returns-customer-service.md): Customer service teams can manage information related to customer queries in the parcelLab App. - [Return Approvals](https://docs.parcellab.com/docs/retain/returns-customer-service/return-approvals.md): Manage returns more efficiently by leveraging the Return Approvals dashboard to perform quality checks before processing returns. - [Returns Insights](https://docs.parcellab.com/docs/retain/returns-insights.md): Use the Returns Insights dashboard to get an overview of your return rate, highlighting the volume of returns via your Returns Portal, frequently returned products, and reasons for returning items. - [Shopify Returns Report](https://docs.parcellab.com/docs/retain/returns-insights/shopify-returns-report.md): The Shopify Returns report provides an overview of returns performance for Shopify retailers. - [Shopify Product Returns Report](https://docs.parcellab.com/docs/retain/returns-insights/shopify-product-returns-report.md): The Shopify Product Returns report provides an overview of product return trends for Shopify retailers. - [Network Monitoring Report](https://docs.parcellab.com/docs/retain/returns-insights/network-monitoring-report.md): The Network Monitoring report provides an overview of the returns behavior in your business. - [Item Insights Report](https://docs.parcellab.com/docs/retain/returns-insights/item-insights-report.md): The Item Insights report provides an overview of the items returned by your customers. - [Registrations Report](https://docs.parcellab.com/docs/retain/returns-insights/registrations-report.md): The Registrations report provides an overview of the returns registered by your customers. - [Return Processing App](https://docs.parcellab.com/docs/retain/return-processing-app.md): Simplify and accelerate the acceptance of returns in your return locations and warehouses. ## Developers - [API v4](https://docs.parcellab.com/docs/developers/readme.md): Welcome to the parcelLab developer documentation, designed to help you simply send your tracking data and integrate with parcelLab. - [Quickstart Guide](https://docs.parcellab.com/docs/developers/getting-started/quickstart-guide.md): Integrate the parcelLab API into your system and begin tracking shipments and sending status updates to your customers. - [Authentication](https://docs.parcellab.com/docs/developers/getting-started/authentication.md): Authentication is required when you interact with the parcelLab API to send tracking information or status updates. - [Error Codes](https://docs.parcellab.com/docs/developers/getting-started/error-codes.md): Quickly identify and resolve API request failures. - [API Reference](https://docs.parcellab.com/docs/developers/getting-started/api-reference.md): Our API v4 Enhanced provides you with great flexibility and scope to retrieve and send data as you need. - [Send Data to parcelLab](https://docs.parcellab.com/docs/developers/data-elements/send-data.md): Send us your tracking and order data via one of our flexible integration options so we can track your deliveries and communicate status updates with your customers.. - [Get Status Updates](https://docs.parcellab.com/docs/developers/data-elements/get-status-updates.md): Provide the latest status of their orders to your customers via our powerful integration options. - [Carrier Integration](https://docs.parcellab.com/docs/developers/data-elements/carrier-integration.md): At parcelLab, we can integrate with any carrier, in any country, in any language to bring you worldwide coverage with all available carrier options. - [Data Model](https://docs.parcellab.com/docs/developers/data-elements/data-model.md): The data model covers the foundational elements of a tracking and order record in the parcelLab system via our API v4 Enhanced. - [Tracking Lifecycle Model](https://docs.parcellab.com/docs/developers/data-elements/lifecycle-model.md): Lifecycle is an aggregated state. It is not just "the latest checkpoint". The system evaluates multiple fields and applies precedence rules. - [Delivery Status Model](https://docs.parcellab.com/docs/developers/data-elements/lifecycle-model/status-model.md): The parcelLab platform operates with a status model containing codes that are mapped to each tracking update. - [Create Orders/Trackings](https://docs.parcellab.com/docs/developers/orders/create-orders-trackings.md): The Order API provides a comprehensive, idempotent endpoint for managing order and tracking data in the parcelLab system. - [Full Order API Spec](https://docs.parcellab.com/docs/developers/orders/full-order-api-spec.md): Our powerful API integration allows you to submit each individual parcel and order, get instant feedback, and have the most flexible data structures. - [Order/Warehouse Events](https://docs.parcellab.com/docs/developers/status-updates/send-shop-events.md): Our API provides you with great flexibility and scope to retrieve and send data as you need. In this case, sending a custom event/checkpoint to be displayed in the order status history for a tracking. - [Order Status](https://docs.parcellab.com/docs/developers/status-updates/order-status.md): Our API allows you to retrieve the latest delivery updates of your orders. - [Order Status Page Configuration](https://docs.parcellab.com/docs/developers/status-updates/order-status-page-configuration.md): Configure a fully embedded Order Status page in your shop with all the relevant delivery status information and customizable content to promote your brand. - [Order Status Page Version Upgrade](https://docs.parcellab.com/docs/developers/status-updates/order-status-page-configuration/order-status-page-version-upgrade.md): Upgrade your tracking plugin to expand your Order Status page to its full capability with added customization options. - [Pickup/Drop-Off Locations](https://docs.parcellab.com/docs/developers/pudo-locations/pickup-drop-off-locations.md): Our API allows you to find nearby pickup or drop-off (PUDO) locations for carriers based on the location and distance. - [Promise Dates](https://docs.parcellab.com/docs/developers/promise/api.md): Use the Promise API to get an estimated delivery date to display during conversion and checkout to reduce uncertainty that leads to cart abandonment and improve customer delivery satisfaction. - [Campaigns](https://docs.parcellab.com/docs/developers/campaign-manager/campaigns.md): Our API allows you to retrieve targeted campaign data and collect analytics data for your campaigns. - [Surveys](https://docs.parcellab.com/docs/developers/surveys/surveys.md): Our API allows you to retrieve key survey information and submit responses for your surveys. - [Return Configurations](https://docs.parcellab.com/docs/developers/returns/return-configurations.md): Our API allows you to retrieve return configuration sets that are linked to return registrations. - [Return Registrations](https://docs.parcellab.com/docs/developers/returns/return-registrations.md): Our API allows you to create, update, and retrieve customer return registrations. - [Process Return Mutations](https://docs.parcellab.com/docs/developers/returns/process-return-mutations.md): Process received returns with return registration mutations, including closing a submitted return and recording warehouse receive status. - [Returns Portal v2 Snippet](https://docs.parcellab.com/docs/developers/returns/v2.md): Configure the display of a Returns Portal in your shop that provides a streamlined returns process for your customers. - [Connect Order Data](https://docs.parcellab.com/docs/developers/returns/connect-order-data.md): Send your customers' order data via file or API when creating a tracking or let us retrieve the order data using a real-time API connection. - [Real-time API Connection for Returns](https://docs.parcellab.com/docs/developers/returns/connect-order-data/real-time-api-connection-for-returns.md): Set up a retailer-facing real-time returns integration with push or pull order data, WMS handoffs, OMS status updates, and refund callbacks. - [Receive Order Data](https://docs.parcellab.com/docs/developers/returns/receive-order-data.md): Receive RMA exports via webhook, API or as a flat file (.csv or .tsv) to an SFTP server. - [Headless Returns Flow](https://docs.parcellab.com/docs/developers/returns/headless-returns-flow.md): This flow explains the interaction with the parcelLab Returns platform in a headless manner, using a custom user interface instead of the parcelLab plugin. - [Size Recommender](https://docs.parcellab.com/docs/developers/size-recommender/size-recommender.md): Display AI-powered size recommendations on product detail pages to help customers choose the right size and reduce size-related returns. - [Size Recommender API](https://docs.parcellab.com/docs/developers/size-recommender/size-recommender/api.md): REST API for retrieving AI-powered size recommendations including fit category, confidence score, and customer feedback summary. - [Selection Guide UI Plugin](https://docs.parcellab.com/docs/developers/size-recommender/size-recommender/ui-plugin.md): Embed the Selection Guide UI widget on your product detail pages to show size-fit guidance, confidence scores, and customer feedback summaries. - [Agents](https://docs.parcellab.com/docs/developers/agents/agents.md): Our Agents API allows you to integrate your parcelLab agent in your customer service tools, applications or message interfaces. * [API v2 LTS](https://docs.parcellab.com/docs/developers/v2/readme.md): Welcome to the parcelLab developer documentation, designed to help you simply send your tracking data and integrate with parcelLab. * [Quickstart Guide](https://docs.parcellab.com/docs/developers/v2/getting-started/quickstart-guide.md): Integrate the parcelLab API into your system and begin tracking shipments and sending status updates to your customers. * [Authentication](https://docs.parcellab.com/docs/developers/v2/getting-started/authentication.md): Authentication is required when you interact with the parcelLab API to send tracking information or status updates. * [Error Codes](https://docs.parcellab.com/docs/developers/v2/getting-started/error-codes.md): Quickly identify and resolve API request failures. * [API Reference](https://docs.parcellab.com/docs/developers/v2/getting-started/api-reference.md): Our API v2 LTS provides you with great flexibility and scope to retrieve and send data as you need. * [Send Data to parcelLab](https://docs.parcellab.com/docs/developers/v2/data-elements/send-data.md): Send us your tracking and order data via one of our flexible integration options so we can track your deliveries and communicate status updates with your customers.. * [File Transfers](https://docs.parcellab.com/docs/developers/v2/data-elements/send-data/file-transfers.md): File-based exchange supports file formats like .csv, .xml or EDIFACT and allows for easy integration. * [Emails](https://docs.parcellab.com/docs/developers/v2/data-elements/send-data/emails.md): The email-based transmission is limited in terms of flexibility and data quality but offers a zero-effort integration into parcelLab. * [Get Status Updates](https://docs.parcellab.com/docs/developers/v2/data-elements/get-status-updates.md): Provide the latest status of their orders to your customers via our powerful integration options. * [Webhooks](https://docs.parcellab.com/docs/developers/v2/data-elements/get-status-updates/webhooks.md): All event information can be automatically fed back into the shop systems using webhooks. * [Carrier Integration](https://docs.parcellab.com/docs/developers/v2/data-elements/carrier-integration.md): At parcelLab, we can integrate with any carrier, in any country, in any language to bring you worldwide coverage with all available carrier options. * [Data Transmission](https://docs.parcellab.com/docs/developers/v2/data-elements/carrier-integration/data-transmission.md): Choose one of our data transfer methods to send us your data with ease. * [Scans and Status Events](https://docs.parcellab.com/docs/developers/v2/data-elements/carrier-integration/scans-and-status-events.md): Scans and status events describe physical scans of goods or events during the handling of the order. * [Live Geo Tracking](https://docs.parcellab.com/docs/developers/v2/data-elements/carrier-integration/live-geo-tracking.md): During the last mile of the delivery, the recipient can be provided with a real-time update of the current progress of their delivery through parcelLab's live geo tracking. * [Data Model](https://docs.parcellab.com/docs/developers/v2/data-elements/data-model.md): The data model covers the foundational elements of a tracking and order record in the parcelLab system via our API v2 LTS. * [Status Model](https://docs.parcellab.com/docs/developers/v2/data-elements/status-model.md): The parcelLab platform operates with a status model containing codes that are mapped to each tracking update. * [API Tokens](https://docs.parcellab.com/docs/developers/v2/api-access/tokens.md): Use our API to easily control access to the parcelLab API. * [Trackings/Orders](https://docs.parcellab.com/docs/developers/v2/orders/trackings-orders.md): You can submit a new order and tracking via our API v2 LTS. * [Files and Attachments](https://docs.parcellab.com/docs/developers/v2/orders/files-and-attachments.md): Use our API to easily transfer files with order and tracking data and attachments. * [Trigger Messages](https://docs.parcellab.com/docs/developers/v2/orders/trigger-messages.md): Use our API to manually trigger the sending of transactional emails that have been templated and set up before, or to re-trigger messages that have already been sent. * [Search](https://docs.parcellab.com/docs/developers/v2/orders/search.md): Use our API to retrieve a list of the most recently created trackings. * [Claim](https://docs.parcellab.com/docs/developers/v2/orders/claim.md): Use our API to mark trackings as claimed or unclaimed. * [Order/Warehouse Events](https://docs.parcellab.com/docs/developers/v2/status-updates/send-shop-events.md): Our API provides you with great flexibility and scope to retrieve and send data as you need. In this case, sending a custom event/checkpoint to be displayed in the order status history for a tracking. * [Checkpoints](https://docs.parcellab.com/docs/developers/v2/status-updates/checkpoints.md): Our API allows you to retrieve the current status of a tracking or order with ease. * [Order Status Page Configuration](https://docs.parcellab.com/docs/developers/v2/status-updates/configuration.md): Configure a fully embedded Order Status page in your shop with all the relevant delivery status information and customizable content to promote your brand. * [Order Status Page Version Upgrade](https://docs.parcellab.com/docs/developers/v2/status-updates/configuration/version-upgrade.md): Upgrade your tracking plugin to expand your Order Status page to its full capability with added customization options. * [Retrieving the Security Hash](https://docs.parcellab.com/docs/developers/v2/status-updates/configuration/retrieving-the-security-hash.md): The URL of the Order Status page generated by the parcelLab system contains a parameter with a security hash. This allows our system to detect that the viewer of the page is in fact the recipient. * [Chatbots](https://docs.parcellab.com/docs/developers/v2/status-updates/chatbots.md): Our API allows you to retrieve the current status of an order or parcel in any kind of customer facing widget, like chatbots, with a single HTTPS call. * [Enabling Carrier and Communication Ratings](https://docs.parcellab.com/docs/developers/v2/status-updates/chatbots/enabling-carrier-and-communication-ratings.md): Our API enables you to transmit carrier and communication ratings to parcelLab. * [Apps](https://docs.parcellab.com/docs/developers/v2/status-updates/apps.md): Our API allows you to retrieve the current status of an order or parcel in any kind of native or web app, with a single HTTPS call. * [Apple Wallet](https://docs.parcellab.com/docs/developers/v2/status-updates/apple-wallet.md): Our API allows you to provide real-time order tracking updates directly into your customers’ Apple Wallet. * [Promise Dates](https://docs.parcellab.com/docs/developers/v2/promise/promise-dates.md): Use the Promise API to get an estimated delivery date to display during conversion and checkout to reduce uncertainty that leads to cart abandonment and improve customer delivery satisfaction. * [Returns Portal v1 Snippet](https://docs.parcellab.com/docs/developers/v2/returns/v1.md): Configure the display of a Returns Portal in your shop that provides a streamlined returns process for your customers. * [Connect Order Data](https://docs.parcellab.com/docs/developers/v2/returns/connect-order-data.md): Send your customers' order data via file or API when creating a tracking or let us retrieve the order data using a real-time API connection. * [Receive Data](https://docs.parcellab.com/docs/developers/v2/returns/receive-data.md): Receive RMA exports via webhook, API or as a flat file (.csv or .tsv) to an SFTP server. * [RMA Actions API](https://docs.parcellab.com/docs/developers/v2/returns/rma-actions-api.md): Control the return after it’s created: cancel, reschedule pickup, add labels, process returns, fetch return details, and manage exchange updates via one API surface. * [Fetch Return Details API](https://docs.parcellab.com/docs/developers/v2/returns/rma-actions-api/fetch-return-details-api.md): Use this endpoint to fetch the details of an existing return by return ID. * [Add Label API](https://docs.parcellab.com/docs/developers/v2/returns/rma-actions-api/add-label-api.md): Use this endpoint to add an additional return label to an already-created return. * [Edit Return API](https://docs.parcellab.com/docs/developers/v2/returns/rma-actions-api/edit-return-api.md): Use this endpoint to apply post-registration edit operations to a return. * [Process Return API](https://docs.parcellab.com/docs/developers/v2/returns/rma-actions-api/process-return-api.md): Use this endpoint to process an existing return and release refund or exchange actions where applicable. * [Cancel RMA API](https://docs.parcellab.com/docs/developers/v2/returns/rma-actions-api/cancel-rma-api.md): Use this endpoint to cancel an already-created return (RMA). * [Cancel Pickup Order API](https://docs.parcellab.com/docs/developers/v2/returns/rma-actions-api/cancel-pickup-order-api.md): Use this endpoint to cancel a previously scheduled pickup for an existing return. * [Reschedule Pickup Order API](https://docs.parcellab.com/docs/developers/v2/returns/rma-actions-api/reschedule-pickup-order-api.md): Use this endpoint to move an existing scheduled pickup to a new date/time window. * [Warehouse Events for Returns](https://docs.parcellab.com/docs/developers/v2/returns/warehouse-events-for-returns.md): Use the Return Processed API to trigger different return flows based on the acceptance or rejection of the registered return. * [Return Processed Trigger](https://docs.parcellab.com/docs/developers/v2/returns/warehouse-events-for-returns/return-processed-trigger.md): Customize return and refund flows based on the verification of a return submitted through your Returns Portal. * [Data Protection](https://docs.parcellab.com/docs/developers/v2/security/data-protection.md): Processes to comply with data privacy framework and legislation like GDPR (DSGVO, RGDP) or CCPA like deletion of customer data or creating a data excerpt for a customer can be triggered via API. * [Barcodes](https://docs.parcellab.com/docs/developers/v2/utility-services/barcodes.md): Our API allows you to simply generate barcodes. ## What's New? - [Product Updates 2026](https://docs.parcellab.com/docs/whats-new/2026.md): Discover the latest parcelLab releases and product enhancements delivered throughout 2026. - [Product Updates 2025](https://docs.parcellab.com/docs/whats-new/2025.md): Review the parcelLab features, improvements, fixes, and carrier integrations released during 2025. - [Product Updates 2024](https://docs.parcellab.com/docs/whats-new/2024.md): Review the parcelLab features, improvements, fixes, and carrier integrations released during 2024. - [Product Updates 2023](https://docs.parcellab.com/docs/whats-new/2023.md): See our roundup of selected parcelLab features, enhancements, fixes, and carrier integrations launched in 2023. - [Previous Releases](https://docs.parcellab.com/docs/whats-new/archive/previous-releases.md): See updates made in previous releases of the parcelLab platform. ## Resources - [Resources](https://docs.parcellab.com/docs/resources/resources.md): Explore our available resources and dive into key features in our product guides, discover new ways to enhance your post-purchase experience, and learn best practices. - [Guides Directory](https://docs.parcellab.com/docs/resources/guides-directory.md): Browse our centralized collection of links to all available guides for the parcelLab App. - [Getting Started](https://docs.parcellab.com/docs/resources/interactive-demos/getting-started.md): Get started with the App and explore insights via our built-in analytics. - [Customer Service](https://docs.parcellab.com/docs/resources/interactive-demos/customer-service.md): See how tracking and communication tools enhance your support workflow. - [Communications](https://docs.parcellab.com/docs/resources/interactive-demos/communications.md): Customize and deploy your communications setup with ease in the App. - [Messages](https://docs.parcellab.com/docs/resources/best-practices/messages.md): Guide your customers through every step of the delivery journey with proactive communications. - [Campaigns](https://docs.parcellab.com/docs/resources/best-practices/campaigns.md): Deliver targeted and personalized messaging across key touchpoints in your post-purchase communications through campaigns. - [Customer Segmentation](https://docs.parcellab.com/docs/resources/best-practices/customer-segmentation.md): Use segmentation to group your customers based on shared attributes and behaviors to run highly targeted and personalized communications. - [Product Recommendations](https://docs.parcellab.com/docs/resources/best-practices/product-recommendations.md): Integrating product recommendations into your post-purchase communications is a powerful way to extend the customer journey and deliver personalized suggestions at key touchpoints. - [Surveys](https://docs.parcellab.com/docs/resources/best-practices/surveys.md): Surveys are a powerful tool for collecting actionable customer feedback at key touchpoints in the post-purchase journey. - [Promise Dates](https://docs.parcellab.com/docs/resources/best-practices/promise-dates.md): Promise lets you show accurate pre-checkout delivery dates to provide clear and reliable delivery expectations. --- # Agent Instructions This documentation is published with GitBook. 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