# Global-e

## Overview

parcelLab’s Global-e integration supports a unified returns experience for your brand internationally.

## Configuring the Global-e Integration

This section describes the configuration required for the integration to work.

### Customer Requirements

For the integration to work, the following requirements must be met:

* You have a Global-e account for returns documents.
* You are using parcelLab’s Returns Portal.

### Implementation Process

In this section, the next steps in the setup process will be described.

{% hint style="info" %}
If you are not using Shopify and want to know more about how parcelLab’s Global-e integration for returns could work for your setup, please reach out to your parcelLab representative.
{% endhint %}

#### Global-e Integration for Shopify Retailers

parcelLab’s Global-e integration works out of the box for Shopify retailers.

{% hint style="info" %}
You need to have an existing account for returns documents with Global-e.
{% endhint %}

If you offer refunds and exchanges as compensation methods in your <code class="expression">space.vars.Product\_ReturnsPortal</code>, these can be triggered by parcelLab. The necessary documents for customers to download (for example: return label) can be generated by parcelLab. All the data is synced with Global-e.

For refunds and exchanges, parcelLab retrieves all return documents (for example: return label), the return tracking number and carrier’s tracking URL from Global-e. This information is displayed in your parcelLab <code class="expression">space.vars.Product\_ReturnsPortal</code>, Return Status page and the return confirmation email that is sent after a return is successfully registered.

Additionally for exchanges, parcelLab will include additional data in the draft order for Shopify when an exchange is registered to ensure compatibility with Global-e's order replacement requirements.

{% hint style="info" %}
For more information on how compensation methods are configured in the parcelLab Returns Portal, refer to our documentation on [Compensation Methods](/docs/retain/returns-portal/features/compensation-methods.md), [Refund Options](/docs/retain/returns-portal/features/compensation-methods/refund-options.md) and [Exchanges](/docs/retain/returns-portal/features/compensation-methods/exchanges.md).
{% endhint %}


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