# Carrier Report ## Use Case Using this report, you can identify in which areas your logistics could improve, your position in the industry, and allow you to deep-dive into the reasons behind low performance. ## space.vars.Report\_BCarrier Report Features This report is based on the delivery date of the parcel and calculations are done only for delivered parcels. It contains data for the last two years. The filter at the top of the page allows you to observe the performance of your brand against the market for a defined time period by carrier, continent, country, region, and shop where parcels are being delivered.
Filters in the Carrier report
The top-level row shows your preconfigured industry and the core metrics of this report. This gives you an overview of your overall score (see [calculation](#overall-score-calculation)) compared to the industry score and the number of competitors that are in the industry.
Carrier scorecard
You can click the More info icon icon next to the industry size to see what your share is in the industry and the number of carriers that are used across all competitors.
Scorecard showing your share of the industry
Additionally, you can compare yourself against any industry of your preference by selecting **Other Industry** from the **Category** filter, and then choosing which industry you would like to analyze.
Available industries for comparison * Apparel and Fashion * Automotive * Beauty and Pharmacy * Consumer Electronics * Consumer Goods * Consumer Services * Culture, Leisure, and Toys * E-Commerce * Food and Beverages * Health, Wellness, and Fitness * Home, Garden, and DIY * Industrial Equipment and Supplies * Luxury and Jewelry * Marketing * Office * Pet Care * Retail * SaaS * Sporting Goods * Wine and Spirits * Unknown
## Overall Score Calculation The core metrics show your overall score next to the industry score. Your overall score is calculated as the sum of your individual metrics score divided by the number of metrics.
Benchmarking score calculation formula
The following metrics represent each individual score: * **Score 1 (Carrier on Time)**: It gets the value of 5 if “Carrier on Time” is between 90% and 100%, 4 if between 80% and 90%, 3 if between 70% and 80%, 2 if between 60% and 70%, 1 if between 50% and 60%. * **Score 2 (Promise rate)**: It gets the value of 5 if “Promise rate” is between 90% and 100%, 4 if between 80% and 90%, 3 if between 70% and 80%, 2 if between 60% and 70%, 1 if between 50% and 60%. * **Score 3 (Exception rate)**: It gets the value of 5 if “Exception rate” is between 90% and 100%, 4 if between 80% and 90%, 3 if between 70% and 80%, 2 if between 60% and 70%, 1 if between 50% and 60%. * **Score 4 (Dispatch on Time)**: It gets the value of 5 if “Dispatch on Time” is between 90% and 100%, 4 if between 80% and 90%, 3 if between 70% and 80%, 2 if between 60% and 70%, 1 if between 50% and 60%. * **Score 5 (Delivery on first attempt)**: It gets the value of 5 if “Delivery on first attempt” is between 90% and 100%, 4 if between 80% and 90%, 3 if between 70% and 80%, 2 if between 60% and 70%, 1 if between 50% and 60%. {% hint style="info" %} The score for the industry is calculated in the same way. {% endhint %} More detailed charts are included in the space.vars.Report\_BCarrier report to help you measure your carrier performance against the industry.
Benchmarking carrier report charts
{% hint style="info" icon="book" %} #### Check out the parcelLab guides For further information on using the report and metrics, see our [user guide documentation](https://how.parcellab.works/guides/trackings/benchmarking-carrier). {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.parcellab.com/docs/platform/overview/benchmarking/carrier-report.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.