# Order Status Page Report

## Use Case

Using this report, you can understand how often your customers use the <code class="expression">space.vars.Product\_OrderStatus</code> in your online shop and view the satisfaction rate of the communications sent during shipping and carrier performance.

## <code class="expression">space.vars.Report\_CIOSPage</code> Report Features

This report is based on the creation date of the tracking for the parcel. It contains data for the last two years.

The top-level row shows the core metrics of this report and the date the report was last refreshed above it. This gives you an overview of your <code class="expression">space.vars.Product\_OrderStatus</code> traffic for your shops and the performance of your communications and carriers for the current period. It can be compared against a fixed previous period, which is based on the current period selected (for example: if the current period selected is 30 days, then the previous period used will be the previous 30 days from the current period).

<figure><img src="https://1156682959-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LPf1Lv1YUuLYva6LrXQ%2Fuploads%2F80fSbM9rPH2XBTcIn93Q%2FOrderStatusPageReportStats%20copy.png?alt=media&#x26;token=6b6e138a-941e-4326-9a72-ffc6f3f899ac" alt="Core metrics for the Order Status Page report"><figcaption></figcaption></figure>

More detailed charts are included in the <code class="expression">space.vars.Report\_CIOSPage</code> report to help you understand usage of your <code class="expression">space.vars.Product\_OrderStatus</code>.

<figure><img src="https://1156682959-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LPf1Lv1YUuLYva6LrXQ%2Fuploads%2F0D4VJVobACNHxtvznMUa%2FCommsOSPageReport.png?alt=media&#x26;token=81e2c929-8956-42ca-98e2-943ca04f987e" alt="Order Status page report charts"><figcaption></figcaption></figure>

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#### Check out the parcelLab guides

For further information on using the report and metrics, see our [user guide documentation](https://how.parcellab.works/guides/communication/communication-insights/order-status-page-report).
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