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Explore our available resources and dive into key features in our product guides, discover new ways to enhance your post-purchase experience, and learn best practices.

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Product Guides

Discover essential product guides designed to optimize your setup for seamless customer communication and engagement.

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Find all available product guides for the App listed in our guides directory or simply log inarrow-up-right to access our full guides content.

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Messages

Easily configure and manage messages you send to customers.

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Campaigns

Set up and integrate campaigns in your communications.

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AI Email Editor

Quickly generate and customize emails using our AI-powered tool.

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A/B Tests

Leverage A/B tests for your messages to improve email performance.

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Surveys

Include surveys in your communications to gather actionable feedback.

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Promise

Display an estimated delivery date in your online shop.

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Interactive Demos

Take our interactive tutorials to walk you through key features and smart ways to use the App.

rocket-launch Getting Started

  • Get real-time guidance from Copilot

  • Uncover key performance insights

headset Customer Service

  • Find information quickly

  • Manage records, including returns

  • Export key data

message-pen Communications

  • Add and preview dynamic content

  • Generate messages with AI

  • Include personalized content

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Best Practices

Learn best practices and use cases to help you build loyalty and increase engagement in your brand.

messages Messages

Send proactive, personalized delivery updates.

bullhorn Campaigns

Deliver targeted, impactful messaging across your post-purchase journey.

chart-pie-simple Customer Segmentation

Use segmentation to target key customer groups.

badge-check Product Recommendations

Integrate personalized product recommendations into your communications.

clipboard-list Surveys

Embed targeted, customizable surveys at key touchpoints.

clock-three Promise Dates

Display accurate delivery dates before checkout.

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Customer Notification Playbook

Use these message flows to reduce WISMO and set clear expectations at every stage.

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clipboard-check Order Updates Before Shipping

When to use:

Between purchase and warehouse processing.

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boxes-packing Warehouse and Packing

When to use:

Before the first carrier scan exists.

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truck-fast Shipping Confirmation

When to use:

Once tracking becomes available.

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arrow-progress Delivery in Progress (On Track)

When to use:

Happy path in-transit updates.

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triangle-exclamation Delivery in Progress (Issues)

When to use:

Exceptions, delays, and failed deliveries.

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passport International Shipping and Customs

When to use:

Cross-border shipments with duties/taxes.

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store Store Pickup/Click & Collect

When to use:

Pickup flows like BOPIS/Click & Collect.

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arrow-rotate-left Returns (On Track)

When to use:

Happy path returns from registration to refund.

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circle-exclamation Returns (Issues)

When to use:

Return disruptions, rejections, and cancellations.

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diagram-predecessor Special Flows

When to use:

Edge cases and non-standard journeys.

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