# Guides Directory

Discover step-by-step guides to help you make the most of the App. From initial setup to advanced features, these guides are designed to support every stage of your journey.

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You’ll need to [log in](https://docs.parcellab.com/guides/) to access the guides listed in the directory.
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<table data-view="cards"><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><i class="fa-rocket-launch">:rocket-launch:</i> <strong>Getting Started</strong></td><td><ul><li><a href="https://how.parcellab.works/guides/getting-started/parcellab-app-overview">App Overview</a></li><li><a href="https://how.parcellab.works/guides/getting-started/analytics-quickstart-guide">Analytics quickstart</a></li><li><a href="https://how.parcellab.works/guides/copilot/overview">Copilot</a></li></ul></td></tr><tr><td><i class="fa-truck-fast">:truck-fast:</i> <strong>Trackings</strong></td><td><ul><li><a href="https://how.parcellab.works/guides/trackings/overview">Overview</a></li><li><a href="https://how.parcellab.works/guides/trackings/overview/view-tracking-records">View tracking records</a></li><li><a href="https://how.parcellab.works/guides/trackings/overview/view-tracking-records/search">Find a tracking</a></li><li><a href="https://how.parcellab.works/guides/trackings/overview/view-tracking-records/filters">Use filters</a></li><li><a href="https://how.parcellab.works/guides/trackings/overview/view-return-tracking-details">View return trackings</a></li><li><a href="https://how.parcellab.works/guides/trackings/overview/export-tracking-records">Export tracking records</a></li></ul></td></tr><tr><td><i class="fa-boxes-stacked">:boxes-stacked:</i> <strong>Trackings Insights</strong></td><td><ul><li><a href="https://how.parcellab.works/guides/trackings/trackings-insights">Overview</a></li><li><a href="https://how.parcellab.works/guides/trackings/trackings-insights/delivery-report">Delivery report</a></li><li><a href="https://how.parcellab.works/guides/trackings/trackings-insights/exceptions-report">Exceptions report</a></li><li><a href="https://how.parcellab.works/guides/trackings/trackings-insights/leadtimes-report">Leadtimes report</a></li><li><a href="https://how.parcellab.works/guides/trackings/trackings-insights/claims-report">Claims report</a></li></ul></td></tr><tr><td><i class="fa-tower-control">:tower-control:</i> <strong>Control Tower</strong></td><td><ul><li><a href="https://how.parcellab.works/guides/trackings/control-tower">Overview</a></li><li><a href="https://how.parcellab.works/guides/trackings/control-tower/live-network-report">Live Network report</a></li><li><a href="https://how.parcellab.works/guides/trackings/control-tower/communications-report">Communications report</a></li><li><a href="https://how.parcellab.works/guides/trackings/control-tower/exceptions-report">Exceptions report</a></li></ul></td></tr><tr><td><i class="fa-scale-unbalanced-flip">:scale-unbalanced-flip:</i> <strong>Benchmarking</strong></td><td><ul><li><a href="https://how.parcellab.works/guides/trackings/benchmarking-carrier">Carrier report</a></li><li><a href="https://how.parcellab.works/guides/communication/benchmarking-communications">Communications report</a></li></ul></td></tr><tr><td><i class="fa-comment-dots">:comment-dots:</i> <strong>Communication</strong></td><td><ul><li><a href="https://how.parcellab.works/guides/communication/overview">Overview</a></li><li><a href="https://how.parcellab.works/guides/communication/overview/filters">Use filters</a></li><li><a href="https://how.parcellab.works/guides/communication/overview/export-communication-records">Export communication records</a></li><li><a href="https://how.parcellab.works/guides/communication/emails">View emails</a></li><li><a href="https://how.parcellab.works/guides/communication/sms">View SMS messages</a></li><li><a href="https://how.parcellab.works/guides/communication/webhooks">View webhooks</a></li></ul></td></tr><tr><td><i class="fa-paper-plane">:paper-plane:</i> <strong>Communication Insights</strong></td><td><ul><li><a href="https://how.parcellab.works/guides/communication/communication-insights">Overview</a></li><li><a href="https://how.parcellab.works/guides/communication/communication-insights/emails-report">Emails report</a></li><li><a href="https://how.parcellab.works/guides/communication/communication-insights/sms-report">SMS report</a></li><li><a href="https://how.parcellab.works/guides/communication/communication-insights/webhooks-report">Webhooks report</a></li><li><a href="https://how.parcellab.works/guides/communication/communication-insights/order-status-page-report">Order Status Page report</a></li><li><a href="https://how.parcellab.works/guides/communication/communication-insights/feedback-report">Feedback report</a></li><li><a href="https://how.parcellab.works/guides/communication/communication-insights/campaigns-report">Campaigns report</a></li></ul></td></tr><tr><td><i class="fa-screwdriver-wrench">:screwdriver-wrench:</i> <strong>Setup</strong></td><td><ul><li><a href="https://how.parcellab.works/guides/experience-design/setup">Overview</a></li><li><a href="https://how.parcellab.works/guides/experience-design/setup/shops">Manage shop accounts</a></li><li><a href="https://how.parcellab.works/guides/experience-design/setup/audiences">Define audiences</a></li><li><a href="https://how.parcellab.works/guides/experience-design/setup/email-templates">Set up email templates</a></li><li><a href="https://how.parcellab.works/guides/experience-design/setup/snippets">Configure reusable snippets</a></li></ul></td></tr><tr><td><i class="fa-message">:message:</i> <strong>Messages</strong></td><td><ul><li><a href="https://how.parcellab.works/guides/experience-design/setup/messages">Manage communications</a></li><li><a href="https://how.parcellab.works/guides/experience-design/setup/messages/add-content-to-emails">Add content to emails</a></li><li><a href="https://how.parcellab.works/guides/experience-design/setup/messages/preview-and-publish-emails">Preview and publish emails</a></li><li><a href="https://how.parcellab.works/guides/experience-design/setup/messages/generate-emails-with-ai">Generate emails with AI</a></li></ul></td></tr><tr><td><i class="fa-wand-sparkles">:wand-sparkles:</i> <strong>Automation</strong></td><td><ul><li><a href="https://how.parcellab.works/guides/experience-design/automation">Overview</a></li><li><a href="https://how.parcellab.works/guides/experience-design/automation/a-b-tests">Set up A/B tests</a></li><li><a href="https://how.parcellab.works/guides/experience-design/automation/on-demand-messaging">Add on-demand messages</a></li></ul></td></tr><tr><td><i class="fa-message-image">:message-image:</i> <strong>Campaigns</strong></td><td><ul><li><a href="https://how.parcellab.works/guides/experience-design/automation/campaigns">Configure campaigns</a></li><li><a href="https://how.parcellab.works/guides/experience-design/automation/campaigns/campaign-banners-in-communications">Campaign banners in communications</a></li><li><a href="https://how.parcellab.works/guides/experience-design/automation/campaigns/product-recommendations">Display product recommendations</a></li></ul></td></tr><tr><td><i class="fa-clipboard-list">:clipboard-list:</i> <strong>Surveys</strong></td><td><ul><li><a href="https://how.parcellab.works/guides/experience-design/automation/smart-survey">Overview</a></li><li><a href="https://how.parcellab.works/guides/experience-design/automation/smart-survey/create">Create surveys</a></li><li><a href="https://how.parcellab.works/guides/experience-design/automation/smart-survey/embed">Embed surveys</a></li><li><a href="https://how.parcellab.works/guides/experience-design/automation/smart-survey/responses">View survey responses</a></li></ul></td></tr><tr><td><i class="fa-clock-three">:clock-three:</i> <strong>Promise</strong></td><td><ul><li><a href="https://how.parcellab.works/guides/promise/overview">Overview</a></li><li><a href="https://how.parcellab.works/guides/promise/service-levels">Manage service levels</a></li><li><a href="https://how.parcellab.works/guides/promise/warehouses">Set up warehouses</a></li><li><a href="https://how.parcellab.works/guides/promise/delivery-methods">Configure delivery methods</a></li><li><a href="https://how.parcellab.works/guides/promise/publish-setup">Publish promise setup</a></li><li><a href="https://how.parcellab.works/guides/promise/promise-insights">Promise insights</a></li></ul></td></tr><tr><td><i class="fa-arrows-rotate-reverse">:arrows-rotate-reverse:</i> <strong>Returns</strong></td><td><ul><li><a href="https://how.parcellab.works/guides/returns/return-reasons">Configure return reasons</a></li><li><a href="https://how.parcellab.works/guides/returns/preview-and-publish-setup">Preview and publish setup</a></li></ul></td></tr><tr><td><i class="fa-circle-three-quarters-stroke">:circle-three-quarters-stroke:</i> <strong>Returns Insights</strong></td><td><ul><li><a href="https://how.parcellab.works/guides/returns/returns-insights">Overview</a></li><li><a href="https://how.parcellab.works/guides/returns/returns-insights/shopify-returns-report">Shopify Returns report</a></li><li><a href="https://how.parcellab.works/guides/returns/returns-insights/shopify-product-returns-report">Shopify Product Returns report</a></li><li><a href="https://how.parcellab.works/guides/returns/returns-insights/network-monitoring-report">Network Monitoring report</a></li><li><a href="https://how.parcellab.works/guides/returns/returns-insights/item-insights-report">Item Insights report</a></li><li><a href="https://how.parcellab.works/guides/returns/returns-insights/registrations-report">Registrations report</a></li><li><a href="https://how.parcellab.works/guides/returns/returns-insights/returns-forecast-report">Returns Forecast report</a></li></ul></td></tr><tr><td><i class="fa-bag-shopping">:bag-shopping:</i> <strong>App Store</strong></td><td><ul><li><a href="https://how.parcellab.works/guides/app-store/overview">Overview</a></li><li><a href="https://how.parcellab.works/guides/app-store/app-setup">Install apps</a></li><li><a href="https://how.parcellab.works/guides/app-store/installed-apps">View installled apps</a></li></ul></td></tr><tr><td><i class="fa-gear">:gear:</i> <strong>Admin</strong></td><td><ul><li><a href="https://how.parcellab.works/guides/admin-and-settings/overview">Overview</a></li><li><a href="https://how.parcellab.works/guides/admin-and-settings/accounts">View accounts list</a></li><li><a href="https://how.parcellab.works/guides/admin-and-settings/user-management">Manage user accounts</a></li><li><a href="https://how.parcellab.works/guides/admin-and-settings/voucher-codes">Upload voucher codes</a></li><li><a href="https://how.parcellab.works/guides/admin-and-settings/authorizations">View carrier API integrations</a></li><li><a href="https://how.parcellab.works/guides/admin-and-settings/white-label-domains">View white label domains</a></li><li><a href="https://how.parcellab.works/guides/admin-and-settings/gdpr-data-export">Request GDPR data export</a></li><li><a href="https://how.parcellab.works/guides/admin-and-settings/api-tokens">Manage API tokens</a></li></ul></td></tr><tr><td><i class="fa-sliders-simple">:sliders-simple:</i> <strong>Settings</strong></td><td><ul><li><a href="https://how.parcellab.works/guides/admin-and-settings/profile">Edit user profile</a></li><li><a href="https://how.parcellab.works/guides/admin-and-settings/notifications">View notifications</a></li></ul></td></tr></tbody></table>


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