Guides Directory

Browse our centralized collection of links to all available guides for the parcelLab App.

Discover step-by-step guides to help you make the most of the App. From initial setup to advanced features, these guides are designed to support every stage of your journey.

You’ll need to log in to access the guides listed in the directory.

Getting Started

• App Overview

• Analytics quickstart

• Copilot

Trackings

• Overview

• View tracking records

• Find a tracking

• Use filters

• View return trackings

• Export tracking records

Trackings Insights

• Overview

• Delivery report

• Exceptions report

• Leadtimes report

• Claims report

Control Tower

• Overview

• Live Network report

• Communications report

• Exceptions report

Benchmarking

• Carrier report

• Communications report

Communication

• Overview

• Use filters

• Export communication records

• View emails

• View SMS messages

• View webhooks

Communication Insights

• Overview

• Emails report

• SMS report

• Webhooks report

• Order Status Page report

• Feedback report

• Campaigns report

Setup

• Overview

• Manage shop accounts

• Define audiences

• Set up email templates

• Configure reusable snippets

Messages

• Manage communications

• Add content to emails

• Preview and publish emails

• Generate emails with AI

Automation

• Overview

• Set up A/B tests

• Add on-demand messages

Campaigns

• Configure campaigns

• Campaign banners in communications

• Display product recommendations

Surveys

• Overview

• Create surveys

• Embed surveys

• View survey responses

Promise

• Overview

• Manage service levels

• Set up warehouses

• Configure delivery methods

• Publish promise setup

• Promise insights

Returns

• Configure return reasons

• Preview and publish setup

Returns Insights

• Overview

• Shopify Returns report

• Shopify Product Returns report

• Network Monitoring report

• Item Insights report

• Registrations report

• Returns Forecast report

App Store

• Overview

• Install apps

• View installled apps

Admin

• Overview

• View accounts list

• Manage user accounts

• Upload voucher codes

• View carrier API integrations

• View white label domains

• Request GDPR data export

• Manage API tokens

Settings

• Edit user profile

• View notifications