# Item Insights Report

## Use Case

Using this report, you can get further insight into your customers’ reasons for returning items. From the data, you can observe patterns in the types of items returned and the reasons those items were returned over time. The report can be filtered to display information by product.

## <code class="expression">space.vars.Report\_RIItemInsights</code> Report Features

The report can be filtered to display information by product to identify if there are common issues with certain products.

<div align="left"><figure><img src="https://1156682959-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LPf1Lv1YUuLYva6LrXQ%2Fuploads%2Fk2cy4vyGq58Myq88lo1Q%2FReturnedItemsReportProductFilter.png?alt=media&#x26;token=9130ac31-9ad6-421b-b1a8-fa60591547a3" alt="Product filter" width="231"><figcaption></figcaption></figure></div>

More detailed charts are included in the <code class="expression">space.vars.Report\_RIItemInsights</code> report to help you understand issues for returned items.

<figure><img src="https://1156682959-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LPf1Lv1YUuLYva6LrXQ%2Fuploads%2FjtxcOVyZCTciy6k1BywP%2FReturnsItemInsights.png?alt=media&#x26;token=fb06dca5-9152-4523-bd35-95b599701214" alt="Item Insights report charts"><figcaption></figcaption></figure>

{% hint style="info" icon="book" %}

#### Check out the parcelLab guides

For further information on using the report and metrics, see our [user guide documentation](https://how.parcellab.works/guides/returns/returns-insights/item-insights-report).
{% endhint %}


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