# Shopify Returns Report

## Use Case

The first section of Shopify returns analytics is the <code class="expression">space.vars.Report\_RIShopifyReturns</code> report, which focuses on overall return performance, offering a detailed view of return trends, refunds, and customer loyalty.

The top-level row shows the core metrics of this report and the available filters to refine the data.

The date the report was last refreshed is shown above the metrics. These metrics give you an overview of the performance of your returns operation, including the return rate, refund methods, the number of loyal customers (that is: customers that return to make another purchase after making a return), and revenue retention.

<figure><img src="https://1156682959-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LPf1Lv1YUuLYva6LrXQ%2Fuploads%2F0WFhIWWXMBYErdV5jgWU%2FShopifyReturnsFiltersMetrics.png?alt=media&#x26;token=c57f3f88-2263-4f74-b9dd-b24e96aa07d2" alt="Available filters and returns performance metrics for Shopify Returns report"><figcaption></figcaption></figure>

You can switch between comparing between defined dates and relative periods of time by selecting **Range** or **Relative** on the left-hand side of the Time range filter.

<figure><img src="https://1156682959-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LPf1Lv1YUuLYva6LrXQ%2Fuploads%2FHKrAZpsMmf0Gx0B9DnlV%2FShopifyReturnsFiltersRelative.png?alt=media&#x26;token=eca8fe71-632e-4365-8919-bab0fdbc4cb2" alt="Relative periods set for comparison in Shopify Returns report"><figcaption></figcaption></figure>

You can click the tabs to switch between insights for return trends and patterns, how returns are compensated, and customer retention.

<div align="left"><figure><img src="https://1156682959-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LPf1Lv1YUuLYva6LrXQ%2Fuploads%2FqYcVg2no4kNefXt554jr%2FShopifyReturnsTabs.png?alt=media&#x26;token=9abf10b0-5213-4f2d-b35e-08df647ed054" alt="Behaviour, Compensation, and Customer tabs in Shopify Returns report" width="375"><figcaption></figcaption></figure></div>

More detailed charts are included in the <code class="expression">space.vars.Report\_RIShopifyReturns</code> report to help you gain key analytic insights into overall returns performance.

<figure><img src="https://1156682959-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LPf1Lv1YUuLYva6LrXQ%2Fuploads%2F5Lnf9qFndPD3JbdlMWSP%2FShopifyReturns.png?alt=media&#x26;token=b0f4a9e3-25c1-4bf1-9851-f72a2c3f49a7" alt="Shopify Returns report with Behaviour tab selected"><figcaption></figcaption></figure>

{% hint style="info" icon="book" %}

#### Check out the parcelLab guides

For further information on using the report and metrics, see our [user guide documentation](https://how.parcellab.works/guides/returns/returns-insights/shopify-returns-report).
{% endhint %}


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