# Customs Handling

## Overview

If you accept returns across customs borders, parcelLab’s Customs Handling feature supports this process for your customers using the <code class="expression">space.vars.Product\_ReturnsPortal</code> to register their return. This is integrated into your <code class="expression">space.vars.Product\_ReturnsPortal</code> setup.

When your return carrier’s API is called to produce a label during the return registration process, parcelLab will also submit all the required information to facilitate the cross-border return. If there are additional documents required, such as a commercial invoice, these will be available for your customers to download in the <code class="expression">space.vars.Product\_ReturnsPortal</code>.

### Additional Customs Invoice

An additional invoice can be generated as a PDF file for cross-border return shipments. This additional invoice facilitates a smooth customs clearance by providing essential information required for processing (for example: VAT number, EORI number) that may not be present in your default invoices to customers.&#x20;

<figure><img src="https://1156682959-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LPf1Lv1YUuLYva6LrXQ%2Fuploads%2FLtjaj3xD1TCh5yupOJIL%2FCustomsInvoiceSample.png?alt=media&#x26;token=11d3e716-10ee-47d5-8b58-c8eb110cc2a4" alt="" width="299"><figcaption></figcaption></figure>

## Configuring the Additional Customs Invoice

The following sections describe the configuration required for the Additional Customs Invoice.

### Customer Requirements

For the feature to work, you need to provide the following:

{% hint style="warning" %}
Additional information may be required based on carrier and/or country requirements.
{% endhint %}

* Your company's information:
  * Registered address (that is: street, zip code, city and country)
  * Value-added tax (VAT) number
  * Economic Operators Registration and Identification (EORI) number
  * Duty type (for example: DDP)
  * Delivery address (if different from the registered address)
* Order-specific identification numbers for the original outbound shipment:
  * Air waybill or tracking number
  * Name of carrier
  * Date of invoice
  * Invoice number
  * Order number
* Detailed article information:
  * Item reference number (for example: SKU)
  * Item description
  * Country of origin
  * HTS code for the country the item will be returned to
  * Net weight
  * Unit price
  * Quantity

### Implementation Process

To activate this feature, please contact your parcelLab representative with the information specified under the [Customer Requirements](#customer-requirements) section.&#x20;


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