Display Refund Payment Provider

Increase transparency in your refund process by displaying refund payment providers in your Returns Portal.

Overview

Customers selecting refund as their compensation method can benefit from transparency around the refund process from the point of return registration. When displaying refund payment providers, you can opt to display the customer’s original payment method (for example: Visa) and include information on when your customer can expect to receive their refund.

parcelLab supports the display of all major payment providers (for example: Klarna, PayPal). For more information on supported payment providers, please contact your parcelLab representative.

Key Benefits

Displaying refund payment information (for example: the original payment provider used and the expected processing time) increases transparency around the refund process and enables better management of customer expectations.

Providing clear expectations on when customers can expect to receive their refund can also reduce queries to customer service during an emotional part of the returns process.

Configuring the Display Refund Payment Provider Feature

The following sections describe the configuration required for displaying refund payment providers.

Customer Requirements

For the feature to work, you need to provide the following:

• Payment method as a field in order data

• Text to be displayed (for example: Your refund will be initiated within 7-10 business days after your return has been processed by our warehouse.)

The following sample payload includes the payment provider to be displayed in the paymentMethod field.

Supported values for the paymentMethod field

The Returns Portal currently supports the display of the following payment providers. Their corresponding values for the paymentMethod field can be matched and then displayed in the Returns Portal:

• PayPal: 'paypal'

• Klarna: 'klarna'

• MasterCard: 'mastercard'

• Visa: 'visa'

• Apple Pay: 'applepay'

• Google Pay: 'googlepay'

• Generic: 'generic'

{
  "courier": "dhl-germany",
  "tracking_number": "00340016120000000001",
  "destination_country_iso3": "DEU",
  "street": "Kapellenweg 6",
  "zip_code": "81371",
  "city": "München",
  "orderNo": "ORD-123",
  "order_date": "2023-12-12",
  "recipient": "Bruce Wayne",
  "recipient_notification": "Dear Bruce",
  "email": "[e-mail]",
  "paymentMethod": "visa",
  "articles": [
    {
      "articleNo": "ART-123",
      "articleName": "Branded packing tape",
      "articlePrice": "3.49",
      "articleCurrency": "EUR",
      "articleImage": "https://parcellab.com/products/images/branded-packing-tape.jpg",
      "articleUrl": "https://parcellab.com/products/branded-packing-tape",
      "quantity": 4
    }
  ]
}

Implementation Process

To activate this feature, please contact your parcelLab representative with the information specified under the Customer Requirements section.