# Manage Returns with Free Gifts

## Overview

You can enable the return of free gifts with purchase in your <code class="expression">space.vars.Product\_ReturnsPortal</code> if a customer order contains a free gift. Gifts with purchase are selectable on the item selection page of the <code class="expression">space.vars.Product\_ReturnsPortal</code>, or automatically included in the return summary if the original purchased item is selected for refund.

{% tabs %}
{% tab title="Free gift selectable for exchange" %}

<figure><img src="https://1156682959-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LPf1Lv1YUuLYva6LrXQ%2Fuploads%2FPJIfL3aY9RESwaFco32R%2FRP_SelectableFreeGift.png?alt=media&#x26;token=8061b47f-a5ed-4f6f-9d94-04fd83ef458d" alt="Free gift selectable for return in the Returns Portal"><figcaption><p>Free gift in an order can be selected for return in the Returns Portal</p></figcaption></figure>
{% endtab %}

{% tab title="Automatic inclusion of free gift in return summary" %}

<figure><img src="https://1156682959-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LPf1Lv1YUuLYva6LrXQ%2Fuploads%2F59BnFVPaA81FRpDjeC9Y%2FRP_CarrierPageGWPAutoInclusion.png?alt=media&#x26;token=80519708-7e4b-434b-a457-b530b1bd65d1" alt="Automatic inclusion of free gift when original purchased item is selected for return."><figcaption><p>Automatic inclusion of free gift in return summary when the original purchased item is selected for return</p></figcaption></figure>
{% endtab %}
{% endtabs %}

#### Key Benefits

The flexibility of this feature enables free gifts to be exchanged via your <code class="expression">space.vars.Product\_ReturnsPortal</code> (for example: in case of faulty products) while providing information on your gift with purchase policy in the event the original purchased item is returned.

## Configuring the Feature

The following sections describe the configuration required for handling gifts with purchase in your <code class="expression">space.vars.Product\_ReturnsPortal</code>.

### Customer Requirements

For the feature to work, you need to provide the following:

* The tag or alternative attribute to identify gifts with purchase in order data (for example: `free_gwp`)
* The mapping of the free gift to its original item
* The warning text to display when a gift with purchase is automatically included in the return

### Implementation Process

To activate this feature, please contact your parcelLab representative with the information specified under the [Customer Requirements](#customer-requirements) section.


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