# Request Multiple Labels

## Overview

You can display an option to request additional return labels in your <code class="expression">space.vars.Product\_ReturnsPortal</code> on the return confirmation page. Customers can download a first label and have the option of requesting additional return labels if necessary. Additional return labels are linked to the original return process and are generated for the same carrier as the initial label.

<figure><img src="https://1156682959-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LPf1Lv1YUuLYva6LrXQ%2Fuploads%2FdgTU0xGKqFkZywDQxhnK%2FParkers%20Request%20additional%20labels.png?alt=media&#x26;token=6c2b0901-55a4-4fc0-ba17-e772c2a2bdb0" alt="Return confirmation page with option to download additional labels"><figcaption></figcaption></figure>

When additional labels are requested, parcelLab handles the additional label requests as new return trackings. This enables tracking and communications for the additional return parcels.&#x20;

### Key Benefits

Enabling your customers to request additional return labels can reduce confusion and contacts to customer service. This can reduce friction in your returns process, especially in cases when customers wish to return multiple parcels, such as the following examples:&#x20;

* Needing to return bulky goods in several boxes
* Returning multiple quantities of an ordered product

## Configuring the Request Multiple Labels Feature

The following sections describe the configuration required for the Request Multiple Labels feature.

### Customer Requirements

For the feature to work, you need to do the following:

* Provide translations for the text to be displayed (that is: header, button text and additional instructions).&#x20;
* Decide on how to handle the email communication for additional labels that are requested.

### Implementation Process

To activate this feature, please contact your parcelLab representative with the information specified under the [Customer Requirements](#customer-requirements) section.&#x20;


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.parcellab.com/docs/retain/returns-portal/features/request-multiple-labels.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.