> For the complete documentation index, see [llms.txt](https://docs.parcellab.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.parcellab.com/docs/whats-new/2023.md).

# Product Updates 2023

{% hint style="success" icon="tags" %}
Select a tag on the right to view releases with enhancements for that feature area.
{% endhint %}

{% updates format="full" %}
{% update date="2023-12-29" tags="insights,campaigns,return-registrations" %}

## New webhooks performance report and create email banners using HTML

This release introduces a new report to measure your webhooks performance and new features that allow you to create email banners using HTML, and display refund payment providers in the Returns Portal.

### <i class="fa-star">:star:</i> New Features

#### <i class="fa-chart-simple">:chart-simple:</i> Webhooks Performance Report

We’ve added a new Webhooks report to the Engagement dashboard in Analytics, allowing you to view which type of webhooks have been sent along with their success and response performance.

<a href="/spaces/-LPf1Lv1YUuLYva6LrXQ/pages/qEDwF3cPsrytDiIT3idI" class="button primary">Learn more</a>

<div align="left"><figure><img src="/files/VVoKvBQoNIc8F4Ied5sR" alt=""><figcaption></figcaption></figure></div>

#### <i class="fa-calendar">:calendar:</i> HTML Content Type for Email Campaigns

You can now create your campaign banners using HTML through a new HTML editor, with the content directly rendered into emails.

{% hint style="success" %}
You can include your HTML email banners in conjunction with your standard email banners, allowing you to display multiple banners in an email.
{% endhint %}

<a href="/spaces/-LPf1Lv1YUuLYva6LrXQ/pages/bqWKMedAgYhRFYp2UfLZ" class="button primary">Learn more</a>

<div align="left"><figure><img src="/files/3VJNKREBUNPeOtVxCY1i" alt=""><figcaption></figcaption></figure></div>

#### <i class="fa-box-dollar">:box-dollar:</i> Display Refund Payment Provider

You can display refund payment providers in the Returns Portal to your customers who choose to be compensated through a refund. The original method of payment is displayed on the item selection page and can include information on the refund processing time.

This feature provides your customers with greater transparency around the refund process, which reduces anxiety and increases trust. To activate the feature for your Returns Portal, please contact your parcelLab representative.

<a href="/spaces/-LPf1Lv1YUuLYva6LrXQ/pages/iWg3ATlGJjdNiqGa9Hwy" class="button primary">Learn more</a>

<figure><img src="/files/wcjNvx1vNSQWLDXi08Zz" alt=""><figcaption></figcaption></figure>

***

### <i class="fa-box-open-full">:box-open-full:</i> Latest Product & Carrier Updates

{% tabs %}
{% tab title="Improvements" icon="bolt" %}
{% hint style="info" icon="layer-group" %}

#### Platform

<i class="fa-grid-2">:grid-2:</i> **App**

* Links to parcelLab's privacy policy and legal notice have been added to the login page and footer in the App.
  {% endhint %}

{% hint style="warning" icon="comment" %}

#### Engage

<i class="fa-calendar">:calendar:</i> **Campaigns**

* Your user-specific list of defined languages is now available by default when selecting a language for campaigns. If you do not have a language list defined, a standard list of languages will be used.
* The message type is now used to preview email campaigns instead of the tracking number.

<i class="fa-box">:box:</i> **Order Status Page**

* A warning message is now displayed when the limit for zip code attempts is exceeded on the Order Status page and no further attempts are allowed for 30 minutes.
  {% endhint %}

{% hint style="danger" icon="arrow-u-turn-up-left" %}

#### Retain

<i class="fa-desktop">:desktop:</i> **Returns Portal Configuration**

* For direct login to the Returns Portal using additional URL query parameters, you can now use the `ref` option to pre-fill the order number in the login form, so that customers' email addresses are not referenced in their personalized login URL.
  {% endhint %}
  {% endtab %}

{% tab title="Fixes" icon="screwdriver-wrench" %}
{% hint style="warning" icon="comment" %}

#### Engage

<i class="fa-calendar">:calendar:</i> **Campaigns**

* Fixed a bug that prevented Campaigns loading correctly for some users.
* Fixed an issue with the calendar showing the incorrect days for the corresponding dates when viewing in some languages in Campaigns.

<i class="fa-box">:box:</i> **Order Status Page**

* Fixed an issue with the display of the TikTok social media icon on the Order Status page and replaced the old Twitter icon with the new Twitter X icon.
  {% endhint %}

{% hint style="danger" icon="arrow-u-turn-up-left" %}

#### Retain

<i class="fa-desktop">:desktop:</i> **Returns Portal Configuration**

* Fixed an issue with scheduling carrier pickups using customer service Returns Portals.
  {% endhint %}
  {% endtab %}

{% tab title="New Carriers" icon="truck" %}
{% hint style="info" icon="truck-arrow-right" %}

#### Outbound

* Team Global Express
* Meteor Space
* IGS Logistics
  {% endhint %}
  {% endtab %}
  {% endtabs %}
  {% endupdate %}

{% update date="2023-11-30" tags="promise,customer-service,campaigns,app-store,return-registrations" %}

## Promise self-service configuration and Claims Manager feature

We've made configuring and publishing your Promise setup straightforward and added new features that provide help with the claims process, and more personalization when setting up email campaigns.

### <i class="fa-star">:star:</i> New Features

#### <i class="fa-clock-three">:clock-three:</i> Promise Self-Service Configuration

We’ve introduced a dedicated UI in the Portal to manage your Promise configuration of carrier service levels, warehouses, and delivery methods. You can then seamlessly publish the setup and display promise dates in your web shop.

<a href="/spaces/-LPf1Lv1YUuLYva6LrXQ/pages/W9mlbRDwFQaESrJ7O3mu" class="button primary">Learn more</a>

<figure><img src="/files/UMEDDuNgEqjEXgBG2zts" alt="Publish setup page for Promise configuration" width="563"><figcaption></figcaption></figure>

#### <i class="fa-file-exclamation">:file-exclamation:</i> Claims Management

Our customer service portal has been updated with a new option to mark tracking records as claimed. This saves a timestamp and claims reason that can later be exported in order to assist with the claims process (for example: claiming lost/damaged shipments with the carrier).

<a href="/spaces/-LPf1Lv1YUuLYva6LrXQ/pages/1MWi7Z82UZdxHUs7Ca82" class="button primary">Learn more</a>

<figure><img src="/files/dFEskj6cX9LU0Ypo0Rar" alt="GIF showing how to mark a tracking record as claimed"><figcaption></figcaption></figure>

#### <i class="fa-calendar">:calendar:</i> Message Type Selection

Campaigns users can now define the specific email messages (for example: Delivered) that campaign banners are displayed in, providing more control when setting up email campaigns.

<a href="/spaces/-LPf1Lv1YUuLYva6LrXQ/pages/9YqApNhLuAae3HfJu8PA" class="button primary">Learn more</a>

<figure><img src="/files/1pCBywUZrncLEe9fPtI6" alt="" width="563"><figcaption></figcaption></figure>

#### <i class="fa-wallet">:wallet:</i> Apple Wallet and Google Wallet Integration

iOS and Android users can now store and manage their return QR codes natively if the carrier provides a QR code return option.

<a href="/spaces/-LPf1Lv1YUuLYva6LrXQ/pages/92eRib0eQeSXFBivfhJr" class="button primary">Learn more</a>

<div align="left"><figure><img src="/files/NCbOg40i94XRrwr5tL7O" alt="Option available to add the return QR code to the Apple Wallet" width="302"><figcaption></figcaption></figure> <figure><img src="/files/7TYK4WRCv9BQb186Kle9" alt="Option available to add the return QR code to the Google Wallet" width="302"><figcaption></figcaption></figure></div>

#### <i class="fa-globe">:globe:</i> Global Returns Portal Selection

Retailers with multiple Returns Portals catering to different languages or countries can now configure a global login page for smoother user experience.

<a href="/spaces/-LPf1Lv1YUuLYva6LrXQ/pages/D0hsto616xq86cFpRGxv" class="button primary">Learn more</a>

<figure><img src="/files/LUqlU8f6eaE5u9GU4XuW" alt="" width="563"><figcaption></figcaption></figure>

***

### <i class="fa-box-open-full">:box-open-full:</i> Latest Product & Carrier Updates

{% tabs %}
{% tab title="Improvements" icon="bolt" %}
{% hint style="info" icon="layer-group" %}

#### Platform

<i class="fa-grid-2">:grid-2:</i> **App**

* Numbers are now an accepted format in message names when configuring messages in the App.

<i class="fa-circle-check">:circle-check:</i> **System**

* Improvements made to performance and monitoring of queues.
  {% endhint %}

{% hint style="warning" icon="comment" %}

#### Engage

<i class="fa-calendar">:calendar:</i> **Campaigns**

* Campaigns users can now define the specific email messages (for example: Delivered) that campaign banners are displayed in, providing more control when setting up email campaigns.
  {% endhint %}

{% hint style="danger" icon="arrow-u-turn-up-left" %}

#### Retain

<i class="fa-desktop">:desktop:</i> **Returns Portal Configuration**

* A return fee can now be set per carrier which is deducted automatically in Shopify and shown to your end-customers when they select a carrier.
* Retailers using Shopify can offer gift cards as an alternative to refunds made to the original payment method.
* The distance to the next drop-off location can be displayed on the carrier selection page for retailers using Happy Returns.
* If a parcel locker requires a code for dropping off return parcels, this information can be displayed on the return confirmation page.
  {% endhint %}
  {% endtab %}

{% tab title="Fixes" icon="screwdriver-wrench" %}
{% hint style="warning" icon="comment" %}

#### Engage

<i class="fa-rectangles-mixed">:rectangles-mixed:</i> **Email Templates**

* Fixed an issue that caused the email editor and preview sections in Email Templates not to occupy the full width of the screen.
  {% endhint %}

{% hint style="danger" icon="arrow-u-turn-up-left" %}

#### Retain

<i class="fa-desktop">:desktop:</i> **Returns Portal Configuration**

* Fixed an address validation issue when scheduling carrier pickups in the Returns Portal.
  {% endhint %}
  {% endtab %}

{% tab title="New Carriers" icon="truck" %}
{% hint style="info" icon="truck-arrow-right" %}

#### Outbound

* euShipments
* Hub Group
* Janio
* MDJ Italy
* Taskrabbit
  {% endhint %}
  {% endtab %}
  {% endtabs %}
  {% endupdate %}
  {% endupdates %}

### Explore More

View more features added to the parcelLab platform here.

{% content-ref url="/pages/BTQTZyEzdSCWjsl8H7Vd" %}
[Previous Releases](/docs/whats-new/archive/previous-releases.md)
{% endcontent-ref %}


---

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