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Product Updates 2023

See our roundup of selected parcelLab features, enhancements, fixes, and carrier integrations launched in 2023.

tags

Select a tag on the right to view releases with enhancements for that feature area.

InsightsCampaignsReturns

New webhooks performance report and create email banners using HTML

This release introduces a new report to measure your webhooks performance and new features that allow you to create email banners using HTML, and display refund payment providers in the Returns Portal.

New Features

Webhooks Performance Report

We’ve added a new Webhooks report to the Engagement dashboard in Analytics, allowing you to view which type of webhooks have been sent along with their success and response performance.

Learn more

HTML Content Type for Email Campaigns

You can now create your campaign banners using HTML through a new HTML editor, with the content directly rendered into emails.

You can include your HTML email banners in conjunction with your standard email banners, allowing you to display multiple banners in an email.

Learn more

Display Refund Payment Provider

You can display refund payment providers in the Returns Portal to your customers who choose to be compensated through a refund. The original method of payment is displayed on the item selection page and can include information on the refund processing time.

This feature provides your customers with greater transparency around the refund process, which reduces anxiety and increases trust. To activate the feature for your Returns Portal, please contact your parcelLab representative.

Learn more

Latest Product & Carrier Updates

Platform

App

  • Links to parcelLab's privacy policy and legal notice have been added to the login page and footer in the App.

Engage

Campaigns

  • Your user-specific list of defined languages is now available by default when selecting a language for campaigns. If you do not have a language list defined, a standard list of languages will be used.

  • The message type is now used to preview email campaigns instead of the tracking number.

Order Status Page

  • A warning message is now displayed when the limit for zip code attempts is exceeded on the Order Status page and no further attempts are allowed for 30 minutes.

Retain

Returns Portal Configuration

  • For direct login to the Returns Portal using additional URL query parameters, you can now use the ref option to pre-fill the order number in the login form, so that customers' email addresses are not referenced in their personalized login URL.

PromiseCustomer ServiceCampaignsIntegrationsReturns

Promise self-service configuration and Claims Manager feature

We've made configuring and publishing your Promise setup straightforward and added new features that provide help with the claims process, and more personalization when setting up email campaigns.

New Features

Promise Self-Service Configuration

We’ve introduced a dedicated UI in the Portal to manage your Promise configuration of carrier service levels, warehouses, and delivery methods. You can then seamlessly publish the setup and display promise dates in your web shop.

Learn more

Publish setup page for Promise configuration

Claims Management

Our customer service portal has been updated with a new option to mark tracking records as claimed. This saves a timestamp and claims reason that can later be exported in order to assist with the claims process (for example: claiming lost/damaged shipments with the carrier).

Learn more

GIF showing how to mark a tracking record as claimed

Message Type Selection

Campaigns users can now define the specific email messages (for example: Delivered) that campaign banners are displayed in, providing more control when setting up email campaigns.

Learn more

Apple Wallet and Google Wallet Integration

iOS and Android users can now store and manage their return QR codes natively if the carrier provides a QR code return option.

Learn more

Option available to add the return QR code to the Apple Wallet
Option available to add the return QR code to the Google Wallet

Global Returns Portal Selection

Retailers with multiple Returns Portals catering to different languages or countries can now configure a global login page for smoother user experience.

Learn more

Latest Product & Carrier Updates

Platform

App

  • Numbers are now an accepted format in message names when configuring messages in the App.

System

  • Improvements made to performance and monitoring of queues.

Engage

Campaigns

  • Campaigns users can now define the specific email messages (for example: Delivered) that campaign banners are displayed in, providing more control when setting up email campaigns.

Retain

Returns Portal Configuration

  • A return fee can now be set per carrier which is deducted automatically in Shopify and shown to your end-customers when they select a carrier.

  • Retailers using Shopify can offer gift cards as an alternative to refunds made to the original payment method.

  • The distance to the next drop-off location can be displayed on the carrier selection page for retailers using Happy Returns.

  • If a parcel locker requires a code for dropping off return parcels, this information can be displayed on the return confirmation page.

Explore More

View more features added to the parcelLab platform here.

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