Smart Survey improvements and more App updates

We’ve released updates to Smart Survey, Promise and made app discovery easier in the App Store.

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New Features

Take a tour of the latest updates in our interactive demo below!

Learn more about the new features in the following overviews.

For further information on getting access to the features described in this update, please contact your parcelLab representative.

We've made several improvements to enhance the implementation and use of Smart Survey:

Surveys section now has status filters allowing you to search for surveys by their status (that is: draft or published) and an updated survey list view.
Responses section includes links to the associated tracking for each survey responses to provide context for the response and enable following up on shipment issues.
Survey recipes are now available in the App Store so you can get started quickly with editing and implementing surveys to use in emails, the Order Status page, and Returns Portal.

parcelLab system status can be accessed via the App under Profile > System status.
The display of tracking record details has been updated with the following:
- New google maps direct link next to the delivery address
- Exceptions are displayed at the top of the detailed tracking record, so that any delivery issues are immediately visible.
App Store navigation pane updated to simplify search by use case and includes new option to view all installed apps for the account.