Previous Releases

See updates made in previous releases of the parcelLab platform.

2025

August 2025

• Gorgias integration

• Insights agent

July 2025

• Return reasons v2

• Kustomer integration

• Premium Analytics (coming soon)

June 2025

• App Store for returns

• Insights agent (coming soon)

May 2025

• Enhanced marketplace tracking

• Retail Returns

• Apple Wallet Order Tracking

• On-Demand Messaging (coming soon)

April 2025

• Smart Survery improvements

• Promise delivery method setup update

• App Store navigation changes

March 2025

• A/B Tests

• Shopify Return Analytics

• Update return registrations with tracking number

February 2025

• Smart Survey

• App Store

• Improved Promise Insights

January 2025

• Initiate returns via Tracking Details

• Return Approvals

• Retention Offer

• Returns management usability improvements

2024

December 2024

• parcelLab Copilot

• AI Email Editor

November 2024

• Benchmarking analytics

• Trigger return flows API

October 2024

• Filtered views for trackings

• Optimize return labels

• Manage returns with free gifts

September 2024

• Trackings and Communication updates

• New user management

• Notification center

August 2024

• Delivery claims report

• Postscript integration

• Reusable snippets for templates and messages in Journey Manager

July 2024

• Message history to compare and revert previous versions in Journey Manager

June 2024

• Returns Forecast AI analytics

• Improved last mile carrier support

• New Salesforce Service Cloud version

May 2024

• Trending Late AI solution

• Improved analytics for web campaigns

April 2024

• SMS opt-in on the Order Status page

• New banner slots for emails

• Campaign banners available in the Returns Portal

March 2024

• Benchmarking analytics (Beta)

• Display product brand name on the Order Status page

• Enhanced status model

February 2024

• Campaign Manager usability improvements

• Capture returns item conditions

• Klaviyo integration

January 2024

• Additional campaign banner slots

• New Gift Returns Portal

• Customs support for returns

2023

December 2023

• Webhooks performance report

• HTML campaign banners

• Display refund payment providers in the Returns Portal

November 2023

• Promise self-service configuration

• Claims Manager

• Wallet integration for return labels