See updates made in previous releases of the parcelLab platform.
July 2026
Build email templates with AI App improvements
June 2026
Custom apps for Order Status pages App improvements
May 2026
Fraud & Abuse Protection dashboard
App improvements
April 2026
Edit messages by language
Returns Portal theme editor
March 2026
Fraud & Abuse insights
Size recommender
February 2026
WISMO/R agent (coming soon)
Message templates
January 2026
Returns payment provider integration
December 2025
Copilot: chat with your data
November 2025
Poshmark integration
October 2025
On-Demand Messaging
Premium Analytics
September 2025
A/B Tests
Self-Service Claims
August 2025
Gorgias integration
Insights agent
July 2025
Return reasons v2
Kustomer integration
June 2025
App Store for returns
Insights agent (coming soon)
May 2025
Enhanced marketplace tracking
Orderless Returns
Apple Wallet Order Tracking
April 2025
Surveys improvements
Promise delivery method update
March 2025
Shopify returns analytics
Update return registrations with tracking number
February 2025
Surveys
App Store
Improved Promise insights
January 2025
Initiate returns via Tracking Details
Return Approvals
Retention Offer
December 2024
Copilot
AI Email Editor
November 2024
Benchmarking analytics
Trigger return flows API
October 2024
Filtered views for trackings
Optimize return labels by weight
Manage returns with free gifts
September 2024
Trackings and Communication updates
New user management
Notification center
August 2024
Delivery claims report
Postscript integration
Reusable snippets
July 2024
Message history to compare and revert previous versions
June 2024
Returns Forecast AI analytics
Improved last mile carrier support
New Salesforce Service Cloud version
May 2024
Trending Late AI solution
Improved analytics for web campaigns
April 2024
SMS opt-in on the Order Status page
New banner slots for emails
Campaign banners in the Returns Portal
March 2024
Benchmarking analytics (coming soon)
Display brand name on the Order Status page
Enhanced status model
February 2024
Campaigns usability improvements
Capture returns item conditions
Klaviyo integration
January 2024
New banner slots for Order Status page
New Gift Returns Portal
Customs invoice support for returns
December 2023
Webhooks performance report
HTML campaign banners
Display refund payment providers in the Returns Portal
November 2023
Promise self-service configuration
Claims Manager
Wallet integration for return labels
Last updated 13 days ago
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