Introducing the parcelLab Copilot and AI Email Editor

We've officially launched our next set of AI-powered features, the parcelLab Copilot and AI Email Editor.

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New Features

Take a tour of the latest updates in our interactive demo below!

Learn more about the new features in the following overviews.

parcelLab App

parcelLab Copilot

Introducing Copilot, your new AI-powered parcelLab assistant! The Copilot uses parcelLab’s documentation to provide in-App support for all users from customer service agents to experience designers.

Learn more →

Generate Messages with AI

Easily create and customize new message types using our new AI Email Editor. The generated messages follow parcelLab’s best practices, providing pre-filled content and layouts in your shop’s default languages as well as maintaining your brand’s tone of voice from your existing communications. You can also leverage this AI-powered tool to translate your existing messages into additional languages, expanding their reach to more customers.

For further information on getting access to the AI Email Editor, please contact your parcelLab representative.

Learn more →

Generate with AI window with example message type details

parcelLab App

The display name for an account (configured from Settings > Accounts) is now shown in the account selection drop-down menu rather than the technical name.
The country assigned to messages is now displayed in the message configuration in the Email Editor and can be configured for new or existing messages in conjunction with the relevant language (for example: language and country = English and United States).
Delete function now available in the Email Editor to delete message types, messages, and layouts.
Improved filtering for trackings.
Updated user permissions to ease user management.

🔄 Returns Portal

The Minimum Value Return feature now supports configuring the threshold by currency, simplifying feature implementation for retailers running multi-currency stores.

📣 Campaign Manager

Different content types (for example: campaign banners and product recommendations) can now be displayed simultaneously on the Order Status page without one content type taking precedence over another.
Improved Google Analytics compatibility to help retailers track purchases driven by parcelLab’s Product Recommendations.