Introducing the parcelLab Copilot and AI Email Editor
We've officially launched our next set of AI-powered features, the parcelLab Copilot and AI Email Editor.
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New Features
Take a tour of the latest updates in our interactive demo below!
Learn more about the new features in the following overviews.
parcelLab App
parcelLab AppparcelLab Copilot
Introducing Copilot, your new AI-powered parcelLab assistant! The Copilot uses parcelLab’s documentation to provide in-App support for all users from customer service agents to experience designers.
Generate Messages with AI
Easily create and customize new message types using our new AI Email Editor. The generated messages follow parcelLab’s best practices, providing pre-filled content and layouts in your shop’s default languages as well as maintaining your brand’s tone of voice from your existing communications. You can also leverage this AI-powered tool to translate your existing messages into additional languages, expanding their reach to more customers.
parcelLab App
parcelLab AppThe display name for an account (configured from Settings > Accounts) is now shown in the account selection drop-down menu rather than the technical name.
The country assigned to messages is now displayed in the message configuration in the Email Editor and can be configured for new or existing messages in conjunction with the relevant language (for example: language and country = English and United States).
Delete function now available in the Email Editor to delete message types, messages, and layouts.
Improved filtering for trackings.
Updated user permissions to ease user management.
🔄 Returns Portal
The Minimum Value Return feature now supports configuring the threshold by currency, simplifying feature implementation for retailers running multi-currency stores.
📣 Campaign Manager
Different content types (for example: campaign banners and product recommendations) can now be displayed simultaneously on the Order Status page without one content type taking precedence over another.
Improved Google Analytics compatibility to help retailers track purchases driven by parcelLab’s Product Recommendations.
📊 Analytics
Promise analytics are now enabled in the parcelLab App for users with reporting access.
Fixed a bug where mandatory fields for configuring Delivery Methods in Promise were displayed as optional fields.
Fixed a bug where Promise configurations were deleted from parent accounts if the configuration was edited in a child account.
Fixed an issue where changing accounts on the campaigns page opened an invalid URL.
Fixed a bug where the link to tracking details from the Exceptions report was not loading correctly.
Fixed a bug where the full webhook URL was not displayed in the list view of webhook records in the Communication module.
Fixed an issue where no results were shown when searching for emails due to an automatic date filter being applied.
Fixed a bug where sub-menu options were not displayed on mobile.
Latest Documentation Updates
We update our documentation regularly so be sure to check the latest pages here to help you get started with new features.
parcelLab App
parcelLab App parcelLab App
parcelLab AppAdd Content to Emails - updated with new delete function for layouts, message types, and messages.
Customer Service Guide - updated screenshots for filters.
Customer Service Guide for Returns - updated screenshots for filters.
User Management - updated for new user permission groups and roles.
🔗 Connect
Data Model – updated to specify UTC format for dates and times.
Explore More Features
View more features added to the parcelLab platform here.
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