Introducing the parcelLab Copilot and AI Email Editor

We've officially launched our next set of AI-powered features, the parcelLab Copilot and AI Email Editor.

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New Features

Take a tour of the latest updates in our interactive demo below!

Learn more about the new features in the following overviews.

parcelLab App

parcelLab Copilot

Introducing Copilot, your new AI-powered parcelLab assistant! The Copilot uses parcelLab’s documentation to provide in-App support for all users from customer service agents to experience designers.

Learn more →

Ask the Copilot for help using parcelLab

Generate Messages with AI

Easily create and customize new message types using our new AI Email Editor. The generated messages follow parcelLab’s best practices, providing pre-filled content and layouts in your shop’s default languages as well as maintaining your brand’s tone of voice from your existing communications. You can also leverage this AI-powered tool to translate your existing messages into additional languages, expanding their reach to more customers.

For further information on getting access to the AI Email Editor, please contact your parcelLab representative.

Learn more →

Generate Message Types

Generate message types with AI

Translate Messages

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Improvements

parcelLab App

• The display name for an account (configured from Settings > Accounts) is now shown in the account selection drop-down menu rather than the technical name.

• The country assigned to messages is now displayed in the message configuration in the Email Editor and can be configured for new or existing messages in conjunction with the relevant language (for example: language and country = English and United States).

• Delete function now available in the Email Editor to delete message types, messages, and layouts.

• Improved filtering for trackings.

• Updated user permissions to ease user management.

🔄 Returns Portal

• The Minimum Value Return feature now supports configuring the threshold by currency, simplifying feature implementation for retailers running multi-currency stores.

📣 Campaign Manager

• Different content types (for example: campaign banners and product recommendations) can now be displayed simultaneously on the Order Status page without one content type taking precedence over another.

• Improved Google Analytics compatibility to help retailers track purchases driven by parcelLab’s Product Recommendations.

📊 Analytics

• Promise analytics are now enabled in the parcelLab App for users with reporting access.

Fixes

New Carriers

Latest Documentation Updates

We update our documentation regularly so be sure to check the latest pages here to help you get started with new features.

New Pages

parcelLab App

• Generate Emails with AI

• Copilot Overview

• Using Copilot

Updated Pages

Explore More Features

View more features added to the parcelLab platform here.

Previous Releases