Chat with your data and more App updates

In this release, we’ve upgraded Copilot with analytics conversations to unlock insights into your data quicker and delivered more improvements to the App.

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New Features

Take a tour of the latest updates in our interactive demo below!

Learn more about the new features in the following overviews.

For further information on getting access to the features described in this update, please contact your parcelLab representative.

Insights

Copilot: Chat with your data

Copilot's newest functionality enables you to have natural language conversations with your analytics data in parcelLab. Looking at your performance analytics, Copilot generates executive summaries and actionable recommendations tailored to your business. This means faster insights, reduced reliance on manual reporting, and the ability to make data-driven improvements that optimize your post-purchase experience.

Learn more

Chat with your data

Identify key metrics

Surface data trends

Implement data-driven improvements

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Improvements

parcelLab App

• Admin users can now assign the elevated roles (Experience Design Admin, Returns Admin, Trackings View: Expert Mode, and On-Demand Message Admin) to users in their organization without needing to request parcelLab support.

• Customer service users can now initiate returns in the App without needing the Return Experience Manager role.

• Search results now display the number of days for the selected date range and the timezone to provide clearer context for the current dataset.

• Requests for GDPR data deletion and future email suppression are now supported in the App.

Journeys

• Reusable HTML snippets can now be generated with AI to enable quicker creation of consistent brand content. You can either choose one of the in-built templates or create custom snippets by entering a description.

• Improved the process for adding snippets to email templates, with header and right-click options now available to insert configured snippets from a popup and preview them.

• Triggers can now be moved to new or existing journeys to improve maintenance and organization of journeys.

Surveys

• Surveys can now be archived, including those with responses, which remain available to view and export.

Promise

• Days that a warehouse operates can now be set in warehouse configuration to ensure accurate cutoff times and promise calculations.

Returns

• Apple Pay and Google Pay can now be displayed as refund method providers in the Returns Portal.

• Returns module in the parcelLab App has the following updates to improve user experience:

  • The Return Policies section is where you can edit the following: Return Windows, Compensation Methods, Refund Methods, and Article Eligibility Rules

  • Carrier Options section is renamed Return Options.

  • Return Window configuration interface is updated to display basic settings and an option to configure advanced settings for the return period.

App Store

• Applied recipes can now be uninstalled from the App Store.

• A summary of the components installed for a recipe is now shown, with the detailed list view expandable.

Copilot

• Copilot’s responses now include suggested prompts that you can copy and paste into the chat field.

Fixes

New Carriers

Latest Documentation Updates

We update our documentation regularly so be sure to check the latest pages here to help you get started with new features.

New Pages

Connect

• Returns Portal v1

• Returns Portal v2

Updated Pages

parcelLab Guides Updates

Explore More Features

View more features added to the parcelLab platform here.

Previous Releases