# Chat with your data and more App updates

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You can get the latest product updates sent directly to your inbox. Simply [sign up here](https://go.parcellab.com/product-newsletter-sign-up) to receive our monthly newsletter.
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## New Features

Take a tour of the latest updates in our interactive demo below!

{% embed url="<https://app.storylane.io/share/e323bljj2y8n>" %}

Learn more about the new features in the following overviews.

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For further information on getting access to the features described in this update, please contact your parcelLab representative.
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## <i class="fa-chart-simple">:chart-simple:</i> Insights

### Copilot: Chat with your data

Copilot's newest functionality enables you to have natural language conversations with your analytics data in parcelLab. Looking at your performance analytics, Copilot generates executive summaries and actionable recommendations tailored to your business. This means faster insights, reduced reliance on manual reporting, and the ability to make data-driven improvements that optimize your post-purchase experience.

{% columns %}
{% column width="33.33333333333333%" %} <a href="/spaces/-LPf1Lv1YUuLYva6LrXQ/pages/LYl3q22lSdJjynkOslfO#chat-with-your-data" class="button primary">Learn more</a>
{% endcolumn %}

{% column width="66.66666666666667%" %} <a href="https://app.parcellab.com/?copilot=true" class="button secondary" data-icon="sparkles">Chat with your data</a>
{% endcolumn %}
{% endcolumns %}

{% tabs %}
{% tab title="Identify key metrics" %}

<figure><img src="/files/41OZiK0wNSu1S3AHl5pq" alt=""><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Surface  data trends" %}

<figure><img src="/files/swxL50356RN1JKnVPv7w" alt=""><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Implement data-driven improvements" %}

<figure><img src="/files/bnTj3y7FNV3syMU9zaD2" alt=""><figcaption></figcaption></figure>
{% endtab %}
{% endtabs %}

***

{% tabs %}
{% tab title="Improvements" %}

#### <img src="/files/JdaC4QFP49nPhxJ5EBXF" alt="" data-size="line"> parcelLab App

* Admin users can now assign the elevated roles (Experience Design Admin, Returns Admin, Trackings View: Expert Mode, and On-Demand Message Admin) to users in their organization without needing to request parcelLab support.
* Customer service users can now initiate returns in the App without needing the Return Experience Manager role.
* Search results now display the number of days for the selected date range and the timezone to provide clearer context for the current dataset.
* Requests for GDPR data deletion and future email suppression are now supported in the App.

#### <i class="fa-comment">:comment:</i> Journeys

* Reusable HTML snippets can now be generated with AI to enable quicker creation of consistent brand content. You can either choose one of the in-built templates or create custom snippets by entering a description.
* Improved the process for adding snippets to email templates, with header and right-click options now available to insert configured snippets from a popup and preview them.
* Triggers can now be moved to new or existing journeys to improve maintenance and organization of journeys.

#### &#x20;<i class="fa-clipboard-list">:clipboard-list:</i> Surveys

* Surveys can now be archived, including those with responses, which remain available to view and export.

#### <i class="fa-clock-nine">:clock-nine:</i> Promise&#x20;

* Days that a warehouse operates can now be set in warehouse configuration to ensure accurate cutoff times and promise calculations.

#### <i class="fa-arrows-rotate-reverse">:arrows-rotate-reverse:</i> Returns

* Apple Pay and Google Pay can now be displayed as refund method providers in the Returns Portal.
* Returns module in the parcelLab App has the following updates to improve user experience:&#x20;
  * The Return Policies section is where you can edit the following: Return Windows, Compensation Methods, Refund Methods, and Article Eligibility Rules&#x20;
  * Carrier Options section is renamed Return Options.&#x20;
  * Return Window configuration interface is updated to display basic settings and an option to configure advanced settings for the return period. &#x20;

#### <i class="fa-bag-shopping">:bag-shopping:</i> App Store

* Applied recipes can now be uninstalled from the App Store.
* A summary of the components installed for a recipe is now shown, with the detailed list view expandable.

#### <i class="fa-sparkles">:sparkles:</i> Copilot

* Copilot’s responses now include suggested prompts that you can copy and paste into the chat field.
  {% endtab %}

{% tab title="Fixes" %}

* Fixed an issue preventing snippets from saving due to a validation issue with the Name field.
* Fixed a bug where valid trackings were not appearing in search results.
* Resolved an issue where placeholders did not render correctly on the order status page.
* Fixed a bug where changing the name of a webhook incorrectly changed the message type.
* Fixed an issue that blocked updates to compensation method rules when selecting "Warranty exclude" as a category.
* Fixed a bug where customer-uploaded repair photos did not display in the returns approval flow.
* Fixed an issue when navigating between accounts.
* Fixed a bug where return reasons could not be dragged into a group.
  {% endtab %}

{% tab title="New Carriers" %}

#### Returns Carrier Integrations

<img src="/files/cDhafaZzQkiuMwBjylst" alt="Bring logo" data-size="line"> Bring

<img src="/files/obknWE3qhN6eQ5czvRy9" alt="Canpar logo" data-size="line"> Canpar

<img src="/files/T6vRa1PJ0jQSdC1NRvML" alt="Direct Freight Express logo" data-size="line"> Direct Freight Express

<img src="/files/okej9IrLb5M9N4RCOieq" alt="DPD logo" data-size="line"> DPD (Netherlands)

<img src="/files/qqxKxp81Xzs34cjiJml6" alt="IrisOne logo" data-size="line"> IrisOne
{% endtab %}
{% endtabs %}

## Latest Documentation Updates

We update our documentation regularly so be sure to check the latest pages here to help you get started with new features.

{% tabs %}
{% tab title="New Pages" %}

#### <i class="fa-link">:link:</i> Connect

* [Returns Portal v1](/docs/developers/v2/returns/v1.md)
* [Returns Portal v2](broken://spaces/m5MUhYrMmT0cei4QdxGn/pages/VRp2mK3GiB3bTMPZwdL0)
  {% endtab %}

{% tab title="Updated Pages" %}

#### <img src="/files/JdaC4QFP49nPhxJ5EBXF" alt="" data-size="line"> parcelLab App

* [Customer Service Guide](broken://spaces/-LPf1Lv1YUuLYva6LrXQ/pages/lRWJkUu7vDGR6cT8Il4F#trackings-how-to-find-a-tracking) - updated for improved date range and timezone display in search results.
* [User Management](/docs/onboarding/user-management.md#q-what-roles-can-i-assign-to-users) - updated for admin users assigning elevated roles.

#### <i class="fa-comment">:comment:</i> Journeys

* [Using Journeys](broken://spaces/-LPf1Lv1YUuLYva6LrXQ/pages/2cZWgMcaVejoG3d5rKB6#features) - updated to include AI snippet generation.

#### <i class="fa-arrows-rotate-reverse">:arrows-rotate-reverse:</i> Returns

* [Display Refund Method Provider](/docs/retain/returns-portal/features/display-refund-payment-provider.md) - updated to include Apple Pay and Google Pay.

#### <i class="fa-clipboard-list">:clipboard-list:</i> Surveys

* [Using Surveys](broken://spaces/-LPf1Lv1YUuLYva6LrXQ/pages/LsXc19nIZzLWnEQ2rq9h#smart-survey-features) – updated for archive functionality.

#### <i class="fa-sparkles">:sparkles:</i> Copilot

* [Using Copilot](broken://spaces/-LPf1Lv1YUuLYva6LrXQ/pages/LYl3q22lSdJjynkOslfO) – updated for chat with data functionality.

#### <i class="fa-link">:link:</i> Connect

* [Connect Order Data](/docs/developers/v2/returns/connect-order-data.md) – updated accepted values for `paymentMethod` field&#x20;
* [Returns Portal Configuration](broken://spaces/m5MUhYrMmT0cei4QdxGn/pages/-MdIL-HhR0FMN1n9ou3w) – updated overview
  {% endtab %}

{% tab title="parcelLab Guides Updates" %}

#### <img src="/files/JdaC4QFP49nPhxJ5EBXF" alt="" data-size="line"> parcelLab App

* [View a Tracking Record](https://docs.parcellab.com/guides/trackings/overview/view-tracking-records)
* [Find a Tracking](https://docs.parcellab.com/guides/trackings/overview/view-tracking-records/search)
* [Using Filters](https://docs.parcellab.com/guides/trackings/overview/view-tracking-records/filters)

#### <i class="fa-screwdriver-wrench">:screwdriver-wrench:</i> Experience Design Setup

* [Snippets](https://docs.parcellab.com/guides/experience-design/setup/snippets)

#### <i class="fa-wand-sparkles">:wand-sparkles:</i> Experience Design Automation

* [Create Surveys](https://docs.parcellab.com/guides/experience-design/automation/surveys/create)

#### <i class="fa-clock-nine">:clock-nine:</i> Promise&#x20;

* [Warehouses](https://docs.parcellab.com/guides/promise/warehouses)

#### <i class="fa-arrows-rotate-reverse">:arrows-rotate-reverse:</i> Returns

* [Preview and Publish Setup](https://docs.parcellab.com/guides/returns/preview-and-publish-setup)

#### <i class="fa-bag-shopping">:bag-shopping:</i> App Store

* [App Setup](https://docs.parcellab.com/guides/app-store/app-setup)
* [Installed](https://docs.parcellab.com/guides/app-store/installed)

#### <i class="fa-gear">:gear:</i> Admin

* [User Management](https://docs.parcellab.com/guides/admin-and-settings/user-management)

#### <i class="fa-sparkles">:sparkles:</i> Copilot

* [Copilot](https://docs.parcellab.com/guides/copilot/overview)
  {% endtab %}
  {% endtabs %}

## Explore More Features

View more features added to the parcelLab platform here.

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[Previous Releases](/docs/whats-new/archive/previous-releases.md)
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# Agent Instructions: Querying This Documentation

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.