Introducing Smart Survey, App Store and new Promise Insights

We've rolled out three new features in the parcelLab App—check them out below!

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New Features

Take a tour of the latest updates in our interactive demo below!

Learn more about the new features in the following overviews.

For further information on getting access to the features described in this update, please contact your parcelLab representative.

parcelLab App

Smart Survey

Embed surveys in your emails and Order Status page to gain targeted feedback and focused insights to improving customer satisfaction throughout their entire shopping experience with your brand.

Learn more →

App Store

The parcelLab App Store is open! Easily browse through all the existing parcelLab integrations and request them directly from the App. App Store offerings include best practice implementations for your parcelLab setup to build what you need to optimize your post-purchase operations.

Learn more →

New Promise Insights

Optimize your delivery commitments to customers and ensure a realistic, yet efficient delivery promise with our improved Promise Insights.

Using the Analytics report in the Promise module, you can identify key checkpoints where delays or inefficiencies may occur and determine if delays occur during warehouse processing or delivery. The report highlights instances where the announced delivery date may be overestimated, which you can use to determine if adjusting the promise date can offer a more competitive delivery time frame.

Learn more →

🔄 Returns Portal

Shipping Cost for Exchange Orders

Shopify retailers using the Returns Portal to facilitate exchanges can integrate payment for exchange-related shipping costs and link customers to complete the checkout for the exchange order in emails.

Learn more →

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Improvements

parcelLab App

• New filters in the Trackings module and usability enhancements when selecting filters. Users can now filter by trending late status and various lead time calculations.

📆 Promise

• All countries are now selectable when configuring delivery methods for Promise, enabling setup of Promise even when carrier integration for destination countries are still in progress.

✨ Copilot

• Users can rate the Copilot’s answers and provide feedback on their interactions.

Fixes

Latest Documentation Updates

We update our documentation regularly so be sure to check the latest pages here to help you get started with new features.

Explore More Features

View more features added to the parcelLab platform here.

Previous Releases