# WISMO/R agent, message templates and more

## New Features

Take a tour of the latest updates in our interactive demo below!

{% embed url="<https://app.storylane.io/share/ududqwyd7ccj>" %}

Learn more about the new features in the following overviews.

{% hint style="info" %}
For further information on getting access to the features described in this update, please contact your parcelLab representative.
{% endhint %}

## <i class="fa-layer-group">:layer-group:</i> Platform

### Coming Soon: WISMO/R Agent

parcelLab’s WISMO/R agent enables intelligent automated responses to your customer’s order and return inquiries. Integrate the agent in your post-purchase emails or chatbots to scale reliable customer support using real-time data delivered in your brand’s voice.

<a href="https://app.gitbook.com/s/-LPf1Lv1YUuLYva6LrXQ/platform/wismor-agent" class="button primary">Learn more</a>

{% tabs %}
{% tab title="WISMO/R Agent for Email" %}

<div align="left"><figure><img src="https://3499140944-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3jqxshDZ3caM71D1FViV%2Fuploads%2Fvs4uuLJobUN7aVnG5o1i%2FWISMOEmail_WN.png?alt=media&#x26;token=1d1ba28a-1a15-4d84-add8-59fdc7e6b44a" alt="" width="188"><figcaption></figcaption></figure></div>
{% endtab %}

{% tab title="WISMO/R Agent for Chat" %}

<div align="left"><figure><img src="https://3499140944-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3jqxshDZ3caM71D1FViV%2Fuploads%2F5qKuoEHb8TwcSEgneFCE%2FWISMOChatDelivered_WN.png?alt=media&#x26;token=b2849bda-b81c-489c-9a6b-4b30e29d0bd3" alt="" width="375"><figcaption></figcaption></figure></div>
{% endtab %}
{% endtabs %}

***

{% tabs %}
{% tab title="Improvements" %}

#### <i class="fa-layer-group">:layer-group:</i> Platform

* Permissions are now grouped by feature category with descriptions and collapsible sections to help administrators understand and assign access levels.
* The Admin navigation menu is now organized into Access, Integrations, and Data Management sections to group administrative functions into related categories.
* Analytics reports in global accounts now include a brand filter so you can view performance metrics for multiple brands in one report.
* Your Copilot conversation history is now accessible from the top of the chat window. Select a conversation to continue it or click the delete icon to remove it from the list.
* The Insights agent now generates report summaries within the Copilot pane, so you can directly ask Copilot for further insights based on the summarized data.

#### <i class="fa-comment">:comment:</i> Engage

* Message templates containing pre-populated placeholders and content are now available for selection when creating new messages.
* A media library is now available in the Experience Design Setup module to allow you to upload and manage files for use across your communications.
* The journeys that messages are used in are now shown in the message types list view and can be selected for quick navigation to your journey configuration.
* The corresponding sent messages for a specific message type can now be viewed via a new option accessed from the Ellipsis button in the message types list view.
* Enhanced trigger selection in Journeys with event descriptions and improved search for quicker configuration.
* Tracking numbers can now be used as well as tracking ID to preview and send test messages.
* The email preview in Communication now defaults to web view rather than mobile to make it easier for customer service agents to review sent messages.
* A/B test variants for messages can now be generated with AI to help you quickly create optimized tests.
* The enhanced search and filtered views are now available in the Shops (search only), Audiences, Email Templates, Snippets, and A/B Tests sections of the App.
* The thumbnail preview in the email templates and snippets list view can now be toggled on or off via a new option.
* The corresponding carrier is now shown for multi-order trackings in the App and the Order Status page.
* Email content blocks for campaigns now include tooltips showing which placeholder it is associated with and whether it needs to be manually added to your email templates.
* Multiple snippets can now be selected and inserted into email templates at once for more efficient template setup.
* Additional shop settings are now available in the App to enable you to manage shop details without support.

#### <i class="fa-arrow-u-turn-down-left">:arrow-u-turn-down-left:</i> Retain

* Returns portal templates containing standardized setup are now available for selection when creating new returns portals to speed up configuration.
* Returns module in the App has the following updates to improve user experience:&#x20;
  * Return window configuration is updated to enable the configuration of warranty return windows and extended return windows (for example: Black Friday, sales period) &#x20;
  * Order and Carrier API integrations are now configurable in the Integrations section&#x20;
* When creating a complex label fee/charge setup, you can now define a translation sentence that is displayed only when the carrier option has a fee. &#x20;
  {% endtab %}

{% tab title="Fixes" %}

* Fixed an issue where images did not display in the mobile email preview.
* Fixed a bug where the operating day name labels in Promise delivery methods did not display in the selected language.
* Fixed an issue where the country code drop-down in the SMS signup on the Order Status page could reset, causing phone number validation errors.
* Fixed a bug where invalid JSON could be saved in the message editor for webhooks without showing a validation error.
* Resolved an issue where changing webhook integrations in published journeys would revert to the default integration.
* Fixed a bug where the AI report summary PDF for the Emails report could not be downloaded.
* Fixed an issue where a missing order date showed the current date instead of a null value (that is: dash) in tracking details.
* Fixed a bug where creating new messages incorrectly redirected to message type creation.
* Fixed an issue where adding additional return window filters did not persist as an extended return window.
* Fixed a bug where the optional Country field was incorrectly treated as required when creating a message.
  {% endtab %}

{% tab title="New Carriers" %}

#### Outbound Carrier Integrations

<img src="https://3499140944-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3jqxshDZ3caM71D1FViV%2Fuploads%2FJ2dAirCfMKKYIh64DZ16%2Fimage.png?alt=media&#x26;token=eab0c0e5-d010-44cd-bd77-0933c60d8586" alt="DHL logo" data-size="line"> DHL Express - Webhooks

<img src="https://3499140944-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3jqxshDZ3caM71D1FViV%2Fuploads%2FuRcSsAX4Fp8pkf0xtt4a%2Fimage.png?alt=media&#x26;token=ec91ecf7-9fdd-423b-a8ed-bf45cd3d3946" alt="FedEx logo" data-size="line"> FedEx - Webhooks

<img src="https://3499140944-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3jqxshDZ3caM71D1FViV%2Fuploads%2FpHA2KiccN2P7rU7LLlmz%2Fimage.png?alt=media&#x26;token=cef73748-bc2e-4b44-b40c-1366913e853f" alt="FragilePAK logo" data-size="line"> FragilePAK - Webhooks

<img src="https://3499140944-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3jqxshDZ3caM71D1FViV%2Fuploads%2Fs02gcVrdEnR3pCTIiHbL%2Fimage.png?alt=media&#x26;token=064fbd15-90f4-4ede-aa14-9736d5148568" alt="Oegema logo" data-size="line"> Oegema - Webhooks

<img src="https://3499140944-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3jqxshDZ3caM71D1FViV%2Fuploads%2FOK46DAzw6UcNrJWS2YA0%2Fimage.png?alt=media&#x26;token=95162a60-3dbe-47ec-b2e0-98a25f109f95" alt="USPS logo" data-size="line"> USPS - Webhooks

#### Returns Carrier Integrations

<img src="https://3499140944-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3jqxshDZ3caM71D1FViV%2Fuploads%2F0qhCXEEKRLwmbL9f44YW%2Fimage.png?alt=media&#x26;token=09191469-f3a8-4326-aa0c-b79b373c3cda" alt="DPD logo" data-size="line"> DPD (Romania)

<img src="https://3499140944-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3jqxshDZ3caM71D1FViV%2Fuploads%2FUwVeHoGbeYiJzQoTOCr5%2Fimage.png?alt=media&#x26;token=197e18d9-07a3-4c31-ad85-5cc9a3bac2e2" alt="Maersk logo" data-size="line"> Maersk

<img src="https://3499140944-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3jqxshDZ3caM71D1FViV%2Fuploads%2F8kr6A3JhoZZj8myVoGNc%2Fimage.png?alt=media&#x26;token=562770f1-25d2-426a-af31-09e232de6bda" alt="Packs logo" data-size="line"> Packs
{% endtab %}
{% endtabs %}

## Latest Documentation Updates

We update our documentation regularly so be sure to check the latest pages here to help you get started with new features.

{% tabs %}
{% tab title="New Pages" %}

#### <i class="fa-layer-group">:layer-group:</i> Platform

* [WISMO/R Agent](https://app.gitbook.com/s/-LPf1Lv1YUuLYva6LrXQ/platform/wismor-agent)
  {% endtab %}

{% tab title="Updated Pages" %}

#### <i class="fa-layer-group">:layer-group:</i> Platform

* [Copilot](https://app.gitbook.com/s/-LPf1Lv1YUuLYva6LrXQ/overview) - updated to include conversation history
* [User Management](https://app.gitbook.com/s/-LPf1Lv1YUuLYva6LrXQ/onboarding/user-management#q-what-roles-can-i-assign-to-users) - updated for new role categories
* [Insights Agent](https://app.gitbook.com/s/-LPf1Lv1YUuLYva6LrXQ/platform/overview/insights-agent) - updated to include report summaries generated via Copilot

#### &#x20;<i class="fa-comment">:comment:</i> Engage

* [Messages & Journeys](https://app.gitbook.com/s/-LPf1Lv1YUuLYva6LrXQ/engage/messages-and-journeys#journeys-features) - updated to include message templates and media library
* [A/B Testing](https://app.gitbook.com/s/-LPf1Lv1YUuLYva6LrXQ/engage/a-b-testing) - updated for generating A/B test variants with AI
  {% endtab %}

{% tab title="parcelLab Guides Updates" %}

#### <i class="fa-screwdriver-wrench">:screwdriver-wrench:</i> Experience Design Setup

* [Setup](https://docs.parcellab.com/guides/experience-design/setup)
* [Shops](https://docs.parcellab.com/guides/experience-design/setup/shops)
* [Audiences](https://docs.parcellab.com/guides/experience-design/setup/audiences)
* [Email Templates](https://docs.parcellab.com/guides/experience-design/setup/email-templates)
* [Messages](https://docs.parcellab.com/guides/experience-design/setup/messages)
* [Preview and Publish Emails](https://docs.parcellab.com/guides/experience-design/setup/messages/preview-and-publish-emails)
* [Snippets](https://docs.parcellab.com/guides/experience-design/setup/snippets)
* [Media](https://docs.parcellab.com/guides/experience-design/setup/media)

#### <i class="fa-wand-sparkles">:wand-sparkles:</i> Experience Design Automation

* [A/B Tests](https://docs.parcellab.com/guides/experience-design/automation/a-b-tests)
* [Campaigns](https://docs.parcellab.com/guides/experience-design/automation/campaigns)
* [Campaign Banners in Communications](https://docs.parcellab.com/guides/experience-design/automation/campaigns/campaign-banners-in-communications)

#### <i class="fa-gear">:gear:</i> Admin

* [Admin](https://docs.parcellab.com/guides/admin-and-settings/overview)
* [User Management](https://docs.parcellab.com/guides/admin-and-settings/user-management)
  {% endtab %}
  {% endtabs %}

## Explore More Features

View more features added to the parcelLab platform here.

{% content-ref url="../archive/previous-releases" %}
[previous-releases](https://docs.parcellab.com/docs/whats-new/archive/previous-releases)
{% endcontent-ref %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.parcellab.com/docs/whats-new/february-2026/wismo-r-agent-message-templates-and-more.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.