# App Store returns integrations and new insights agent

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## New Features

Take a tour of the latest updates in our interactive demo below!

{% embed url="<https://app.storylane.io/share/tlqhktkqv2xp>" %}

Learn more about the new features in the following overviews.

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For further information on getting access to the features described in this update, please contact your parcelLab representative.
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## <img src="/files/JdaC4QFP49nPhxJ5EBXF" alt="" data-size="line"> parcelLab App

### App Store for Returns

Elevate your returns experience with the latest expansion of the [parcelLab App Store](https://app.parcellab.com/app-store/). With new returns capabilities available in the App Store, it’s easier than ever to deploy advanced solutions with minimal technical lift. Tap into high-impact integrations from partners like ReBound, Metapack, Global-e, and Happy Returns, plus parcelLab’s own returns features and AI agents to enhance efficiency and streamline your returns flow.

<a href="/spaces/-LPf1Lv1YUuLYva6LrXQ/pages/HdN3Wpn0jNDhTuRipJMY" class="button primary">Learn more</a>

<figure><img src="/files/LtHiaa4FUJkeH9506yIm" alt="Returns app store and app details"><figcaption></figcaption></figure>

## <i class="fa-chart-simple">:chart-simple:</i> Insights

### Coming Soon: Insights Agent

Increase speed to insight with the Insights agent, coming soon to your Analytics dashboards in the parcelLab App. Get a summary of your reporting data in a highly readable and shareable format. The Insights agent also provides actionable tips for immediately fine-tuning your post-purchase configuration in the app, enabling better data-driven experience design decisions.

<a href="/spaces/-LPf1Lv1YUuLYva6LrXQ/pages/R4l6jxZnmQBuoq7sEApm" class="button primary">Learn more</a>

<figure><img src="/files/zTaJZRt0T4sn5DKnIFLp" alt="Insights agent report"><figcaption></figcaption></figure>

***

{% tabs %}
{% tab title="Improvements" %}

#### <img src="/files/JdaC4QFP49nPhxJ5EBXF" alt="" data-size="line"> parcelLab App

* A dedicated landing page has been added for the Experience Design module, providing an overview of key metrics, recent updates, and quick actions to easily create new records.
* A/B tests have a new ‘Scheduled’ status for tests that are created, published and have the start date in the future.&#x20;
* Campaigns no longer have an ‘Archived’ status. Campaigns that are archived are removed from your Campaigns list.&#x20;
* The App Store navigation pane has been reorganized into distinct categories (Apps, Recipes, AI Agents, Partnerships), with tag-based filters and dedicated details pages for each item.
* Recipes can now be applied directly from the recipe details page in the App Store through an embedded installation flow.
* Enhanced role-based access to the "Show raw data" button on the tracking details page, allowing users with the Trackings View: Expert Mode permission to view raw tracking data

#### &#x20;<i class="fa-clock-three">:clock-three:</i> Promise

* Warehouse handling times and line-haul handling times can now be configured per day for each delivery method.

#### <i class="fa-link">:link:</i> Connect

* New exception reasons for `Lost`, `Destroyed`, and `Seized` have been added to our status model to provide defined events for missing items.

#### <i class="fa-sparkles">:sparkles:</i> Copilot

* Copilot includes a troubleshooting agent that can quickly provide an overview of an order’s status and assist you with resolving order-related issues for trackings in the parcelLab system.&#x20;

#### <i class="fa-arrows-rotate-reverse">:arrows-rotate-reverse:</i> Returns

* The Return Processing app can be integrated with your Returns Portal to enable return registrations when a return has no RMA (for example: in-store returns).&#x20;
  {% endtab %}

{% tab title="Fixes" %}

* Fixed an issue where the "track my order" link in the email preview was not opening the order status page.
  {% endtab %}

{% tab title="New Carriers" %}

#### Outbound Carrier Integrations

<img src="/files/kayjK2WY4mjIilB4ZyTP" alt="Amazon Shipping logo" data-size="line"> Amazon Shipping Italy

<img src="/files/Yni2KoPFLQrE5kdqTWon" alt="DANX logo" data-size="line"> DANX

<img src="/files/ve7aI25OeblaXQ05VmD7" alt="Intelcom logo" data-size="line"> Intelcom

<img src="/files/1dcKjcBacGGiGPOftORX" alt="Obibox logo" data-size="line"> Obibox

<img src="/files/scMUG2VmXCNl8VFXcGNt" alt="Senda Insular logo" data-size="line"> Senda Insular

<img src="/files/nUCVJ1wJloekcYivRGQq" alt="Widerøe logo" data-size="line"> Widerøe

#### Returns Carrier Integrations

<img src="/files/ve7aI25OeblaXQ05VmD7" alt="Intelcom logo" data-size="line"> Intelcom
{% endtab %}
{% endtabs %}

## Latest Documentation Updates

We update our documentation regularly so be sure to check the latest pages here to help you get started with new features.

{% tabs %}
{% tab title="New Pages" %}

#### <i class="fa-sparkle">:sparkle:</i> Coming Soon

* [Insights Agent](/docs/platform/overview/insights-agent.md)

#### &#x20;<i class="fa-bag-shopping">:bag-shopping:</i> App Store

* [Returns](/docs/platform/app-store/returns.md)

#### <i class="fa-arrows-rotate-reverse">:arrows-rotate-reverse:</i> Returns

* [Return Processing App](/docs/retain/return-processing-app.md)
  {% endtab %}

{% tab title="Updated Pages" %}

#### <i class="fa-sparkle">:sparkle:</i> Coming Soon

* [On-Demand Messaging](/docs/engage/on-demand-messaging.md) - updated to include configuration overview.

#### <i class="fa-sparkles">:sparkles:</i> Copilot

* [Copilot](/docs/overview.md) - updated to include benefits of using the troubleshooting agent.
* [Using Copilot](broken://spaces/-LPf1Lv1YUuLYva6LrXQ/pages/LYl3q22lSdJjynkOslfO) - updated for new troubleshooting agent.

#### <i class="fa-link">:link:</i> Connect

* [Status Model](/docs/developers/v2/data-elements/status-model.md#exception-reasons) - updated for new exception reasons.

#### <i class="fa-chart-simple">:chart-simple:</i> Insights

* [Data Exports](/docs/platform/overview/data-exports.md#automated-exports) - updated to include additional information on SFTP transfers.
  {% endtab %}

{% tab title="parcelLab Guides Updates" %}

#### <img src="/files/JdaC4QFP49nPhxJ5EBXF" alt="" data-size="line"> **parcelLab App**

* [Setup](https://how.parcellab.works/guides/experience-design/setup)
* [Automation](https://how.parcellab.works/guides/experience-design/automation)
* [Campaigns](https://how.parcellab.works/guides/experience-design/automation/campaigns)
* [A/B Tests](https://how.parcellab.works/guides/experience-design/automation/a-b-tests)

#### <i class="fa-clock-three">:clock-three:</i> **Promise**

* [Delivery Methods](https://how.parcellab.works/guides/promise/delivery-methods)
  {% endtab %}
  {% endtabs %}

## Explore More Features

View more features added to the parcelLab platform here.

{% content-ref url="/pages/BTQTZyEzdSCWjsl8H7Vd" %}
[Previous Releases](/docs/whats-new/archive/previous-releases.md)
{% endcontent-ref %}


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