Introducing our Trending Late status and campaign analytics improvements

We’ve excited to announce our AI solution Trending Late, which is designed to estimate the probability of a delivery delay and have made improvements to our campaign analytics.

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New Features

Take a tour of the updates in our interactive demo below!

In addition to that, learn more about the new features in the following overviews.

Trending Late is the newest AI addition to our product offering, granting visibility on the estimated likelihood of delivery delay for parcels. The trending late status can be viewed in tracking records in the parcelLab Portal and on the Order Status page. This alleviates burden on customer service teams from WISMO inquiries and improves the post-purchase experience through clear communication.

Learn more →

Order Status page with Trending Late status

📣 Campaign Manager

Campaign Analytics for Order Status Page

You can now view engagement rates for campaigns on your Order Status page in the Analytics report in Campaign Manager. Simply toggle between the analytics for your campaigns in emails and Order Status page by clicking on the Emails and Web tabs respectively.

Learn more →

Analytics for email campaigns Analytics for Order Status page campaigns

📊 parcelLab Portal

Improved navigation menu for responsiveness and removed dashboard pages in Campaign Manager and Promise.
Account switcher is now located at the top of the secondary navigation pane in app.parcellab.com.
User settings are now accessible from the global navigation pane (that is: language settings and logout functionality) in app.parcellab.com.

📣 Campaign Manager

Content block list is no longer minimized after adding a new content block to improve visibility on remaining content blocks that can be used.

🔗 Connect

Magento 2 webhook integration is now compatible with the latest Magento version 2.4.6.

🔄 Returns Portal

The Returns Portal is now available in three additional languages: Greek, Estonian and Lithuanian.
Improved display of scheduled carrier pickup time on the confirmation page.
Item quantity can now be hidden on the item selection page.