Enhanced trackings search and return management features

We’ve improved the search for the Trackings module in the parcelLab App and added new features to enhance return management for oversized returns and orders including gifts with purchase.

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New Features

Take a tour of the updates in our interactive demo below!

In addition to that, learn more about the new features in the following overviews.

parcelLab App

Enhanced Search and Filtered Views for Trackings

The Trackings module features an extended list of filters that can be used to customize search results and tracking data exports. Filter combinations can be saved as a view and easily applied across multiple parcelLab accounts.

Learn more →

🔄 Returns Portal

Optimize Return Labels by Weight

You can now minimize return label cost for bulky returns by weight. By identifying which products will require multiple labels, you can optimize your returns process and reduce friction for customers returning oversized items through your Returns Portal.

Learn more →

Return confirmation page with additional label for bulky returns

Manage Returns with Free Gifts

We’ve added a new feature enabling the return of free gifts with purchase in your Returns Portal. Free gifts can be selected for exchange, or automatically included in the return registration if the original purchase item connected to the free gift is returned.

Learn more →

Automatic inclusion of free gift in return summary when the original purchase is registered for return.

📊 Analytics

"Average articles per order" metric added in Fulfillment & Delivery > Overview > Overview of logistics performance report.
"Claim value" metric added in Fulfillment & Delivery > Delivery Claims > Overview of claims report.
"Language" dimension added in Engagement > Emails > Comparison of email types performance report.
"Problem descriptions" dimension and “Category” and “Article price” metrics added in Returns > Item Insights > Problem descriptions given by customers report.
"Daily clicks" and "Average clicks on campaign" added as separate scorecard for web view in Campaigns > Analytics.
"Blank" values in scorecards replaced by "0" in Campaigns > Analytics.

parcelLab App

Navigation has been updated to group related topics, with the addition of a new Experience Design section that includes functionality such as Journey and Campaign Manager.
Available documents section added to tracking details to download relevant attachments (for example: return labels and QR codes) for return trackings created in the Returns Portal.