# Enhanced trackings search and return management features

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## New Features

Take a tour of the updates in our interactive demo below!

{% embed url="<https://app.storylane.io/share/knbdtek4tycx>" %}

In addition to that, learn more about the new features in the following overviews.

### <img src="/files/wguZEu9IQvJ2dZcWLZJt" alt="" data-size="line"> parcelLab App

#### Enhanced Search and Filtered Views for Trackings

The Trackings module features an extended list of filters that can be used to customize search results and tracking data exports. Filter combinations can be saved as a view and easily applied across multiple parcelLab accounts.&#x20;

[Learn more →](broken://spaces/-LPf1Lv1YUuLYva6LrXQ/pages/lRWJkUu7vDGR6cT8Il4F#save-filtered-views-for-trackings)

<figure><img src="/files/07DrMdsp5ARDfbgiVLDH" alt=""><figcaption></figcaption></figure>

### 🔄 Returns Portal

#### Optimize Return Labels by Weight

You can now minimize return label cost for bulky returns by weight. By identifying which products will require multiple labels, you can optimize your returns process and reduce friction for customers returning oversized items through your Returns Portal.

[Learn more →](/docs/retain/returns-portal/features/return-label-weight-optimization.md)

<figure><img src="/files/udPMc2NB8A5K5UyXdzxc" alt="Return confirmation page with additional label for bulky returns"><figcaption></figcaption></figure>

#### Manage Returns with Free Gifts

We’ve added a new feature enabling the return of free gifts with purchase in your Returns Portal. Free gifts can be selected for exchange, or automatically included in the return registration if the original purchase item connected to the free gift is returned.

[Learn more →](/docs/retain/returns-portal/features/manage-returns-with-free-gifts.md)

<figure><img src="/files/pIHX1dqDk5VilYmSSQSp" alt="Automatic inclusion of free gift in return summary when the original purchase is registered for return."><figcaption></figcaption></figure>

***

{% tabs %}
{% tab title="Improvements" %}

#### 📊 Analytics

* "Average articles per order" metric added in Fulfillment & Delivery > Overview > Overview of logistics performance report.
* "Claim value" metric added in Fulfillment & Delivery > Delivery Claims > Overview of claims report.
* "Language" dimension added in Engagement > Emails > Comparison of email types performance report.
* "Problem descriptions" dimension and “Category” and “Article price” metrics added in Returns > Item Insights > Problem descriptions given by customers report.
* "Daily clicks" and "Average clicks on campaign" added as separate scorecard for web view in Campaigns > Analytics.
* "Blank" values in scorecards replaced by "0" in Campaigns > Analytics.

#### <img src="/files/wguZEu9IQvJ2dZcWLZJt" alt="" data-size="line"> parcelLab App

* Navigation has been updated to group related topics, with the addition of a new Experience Design section that includes functionality such as Journey and Campaign Manager.
* Available documents section added to tracking details to download relevant attachments (for example: return labels and QR codes) for return trackings created in the Returns Portal.

#### 📣 Campaign Manager

* Preview enabled for product recommendations to check how they will display on the Order Status page before publishing in campaigns.
  {% endtab %}

{% tab title="Fixes" %}

* Fixed an issue so an audience and/or customer segmentation can be selected in Campaign Manager.
* Fixed a bug where refund methods were not shown when a global compensation method was selected in the Returns Portal.
* Fixed an issue so US addresses are displayed in the correct format in the Returns Portal.
* Fixed a bug where return labels were not generated for Swiss Post returns.
  {% endtab %}

{% tab title="New Carriers" %}

#### Outbound Carrier Integrations

<img src="/files/0eQrnKfvd3aj14Jhl3wu" alt="Pakke logo" data-size="line"> Pakke

<img src="/files/qDAYNVpRtpLzaWQ47ajO" alt="Passport logo" data-size="line"> Passport

<img src="/files/Pu5LM88vx6ra4iWzaoSl" alt="Rohlig Suss logo" data-size="line"> Rohlig Suus

#### Returns Carrier Integrations

<img src="/files/KZ4fW6jXDQL0Ni9stsJr" alt="InPost logo" data-size="line"> InPost UK

<img src="/files/QgEemGZOZFHZHsUzrJlZ" alt="UPS logo" data-size="line"> UPS Mail Innovations
{% endtab %}
{% endtabs %}

## Explore More Features

View more features added to the parcelLab platform here.

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[Previous Releases](/docs/whats-new/archive/previous-releases.md)
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