A/B testing live and self-service claims

In this release, we've rolled out our A/B Tests feature to optimize message performance and self-service claims in the Returns Portal to simplify the claims process for customers and retailers.

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New Features

Take a tour of the latest updates in our interactive demo below!

Learn more about the new features in the following overviews.

For further information on getting access to the features described in this update, please contact your parcelLab representative.

Journey Manager

A/B Testing for Messages

The A/B Tests feature is now live for all accounts using parcelLab Journeys! Experiment with your message components and see what drives higher engagement and conversion among your customers. You can now configure A/B tests for multiple languages and view the results for your A/B test by language.

Learn more →

Returns

Self-Service Claims

Streamline the claim handling process by giving customers a simple way to report missing parcels and upload a Declaration of Non-Receipt form directly in the Returns Portal with our new Self-Service Claims feature. All claim details are stored in the tracking record and can be shared with your customer service team to help resolve claim issues faster.

Learn more →

parcelLab App

Configuration of email templates has been updated with the following improvements:
- Validation has been added to ensure the {{content}} placeholder is contained in email templates and a warning shown if it is not. The {{content}} tag is also available at the top of email templates allowing you to quickly navigate to and customize the position of the placeholder.
- Find and replace functionality has been added at the top of the HTML editor.
A warning message is now displayed when navigating away from forms (for example: messages) in the App with unsaved changes, allowing you to save, discard changes or continue editing.
A timestamp is now shown for each notification and alert in the Notifications Center.

Smart Survey

Surveys embedded on the Order Status page now capture the response from the survey preview and prefill the selected answer when redirecting to the full survey.

Copilot

The Copilot sidebar can now be manually resized via the handle and the "Increase chat size/Decrease chat size" option at the top of the Copilot interface to provide more space for reading and interacting with chat content.

Promise

Acceptable minimum and maximum expected days until delivery can now be configured for delivery methods to provide a window in which the earliest and latest promise dates must fall within.

Order Status Page

Added a new section on the Order Status page for users to track return shipments in an order and download return labels.

Returns Portal

Minimum value returns feature is now configurable to limit the number of low value returns registered by a customer within 90 days.
Exchanges in the Returns Portal can now be configured with a filter to define products that are eligible or not eligible for exchange. This enables you to include or exclude a specific set of products for exchanges when registered via the Returns Portal.
If your Returns Portal is configured to display extended article information (for example: price or product dimensions), you can now define which additional information to display for products.