# A/B testing live and self-service claims

{% hint style="success" %}
You can get the latest product updates sent directly to your inbox. Simply [sign up here](https://go.parcellab.com/product-newsletter-sign-up) to receive our monthly newsletter.
{% endhint %}

## New Features

Take a tour of the latest updates in our interactive demo below!

{% embed url="<https://app.storylane.io/share/kxzepdgrqbtx>" %}

Learn more about the new features in the following overviews.

{% hint style="info" %}
For further information on getting access to the features described in this update, please contact your parcelLab representative.
{% endhint %}

## <i class="fa-comment">:comment:</i> Journey Manager

### A/B Testing for Messages

The A/B Tests feature is now live for all accounts using parcelLab Journeys! Experiment with your message components and see what drives higher engagement and conversion among your customers. You can now configure A/B tests for multiple languages and view the results for your A/B test by language.

[Learn more →](/docs/engage/a-b-testing.md)

<figure><img src="/files/O77eL2clt6SlYGGN3DIF" alt="A/B tests for multiple languages"><figcaption></figcaption></figure>

## <i class="fa-arrows-rotate-reverse">:arrows-rotate-reverse:</i> Returns

### Self-Service Claims

Streamline the claim handling process by giving customers a simple way to report missing parcels and upload a Declaration of Non-Receipt form directly in the Returns Portal with our new Self-Service Claims feature. All claim details are stored in the tracking record and can be shared with your customer service team to help resolve claim issues faster.

[Learn more →](/docs/retain/returns-portal/features/self-service-claims.md)

<figure><img src="/files/EbglEacc6LSlemzYkPGn" alt=""><figcaption></figcaption></figure>

***

{% tabs %}
{% tab title="Improvements" %}

#### <img src="/files/JdaC4QFP49nPhxJ5EBXF" alt="" data-size="line"> parcelLab App

* Configuration of email templates has been updated with the following improvements:
  * Validation has been added to ensure the {{content}} placeholder is contained in email templates and a warning shown if it is not. The {{content}} tag is also available at the top of email templates allowing you to quickly navigate to and customize the position of the placeholder.
  * Find and replace functionality has been added at the top of the HTML editor.
* A warning message is now displayed when navigating away from forms (for example: messages) in the App with unsaved changes, allowing you to save, discard changes or continue editing.
* A timestamp is now shown for each notification and alert in the Notifications Center.

#### &#x20;<i class="fa-clipboard-list">:clipboard-list:</i> Smart Survey

* Surveys embedded on the Order Status page now capture the response from the survey preview and prefill the selected answer when redirecting to the full survey.

#### <i class="fa-sparkles">:sparkles:</i> Copilot

* The Copilot sidebar can now be manually resized via the handle and the "Increase chat size/Decrease chat size" option at the top of the Copilot interface to provide more space for reading and interacting with chat content.

#### <i class="fa-clock-three">:clock-three:</i> Promise

* Acceptable minimum and maximum expected days until delivery can now be configured for delivery methods to provide a window in which the earliest and latest promise dates must fall within.

#### <i class="fa-box">:box:</i> Order Status Page

* Added a new section on the Order Status page for users to track return shipments in an order and download return labels.

#### <i class="fa-arrows-rotate-reverse">:arrows-rotate-reverse:</i> Returns Portal

* Minimum value returns feature is now configurable to limit the number of low value returns registered by a customer within 90 days.
* Exchanges in the Returns Portal can now be configured with a filter to define products that are eligible or not eligible for exchange. This enables you to include or exclude a specific set of products for exchanges when registered via the Returns Portal.
* If your Returns Portal is configured to display extended article information (for example: price or product dimensions), you can now define which additional information to display for products.
  {% endtab %}

{% tab title="Fixes" %}

* Fixed an issue where pasting an account number containing spaces into the account search did not return any valid results.
* Fixed an issue where users without the necessary permission could access the Export button in the Trackings module.
* Fixed a bug where clicking the "Show raw data" button could cause delays in loading or make the page unresponsive in the Trackings module.
* Fixed an issue with the Shop filter not returning results in the Trackings module.
* Fixed an issue where selecting AI Agents in the navigation pane displayed all apps in the App Store.
* Fixed an issue where selecting to go back on the details page of an installed app redirected to all available apps instead of the list of installed apps.
* Fixed a display issue on the Order Status page where the third column showed a white background.
* Fixed a bug where sorting email templates by language only sorted templates on the current page rather than all template records in the account.
* Fixed a bug where the Delete button was shown while creating a new email template (that is: before the record was saved).
* Fixed a bug where survey charts were not refreshing in line with incoming responses.
* Fixed a bug with the filter not displaying after selecting a different status on the Return Approvals page.
  {% endtab %}

{% tab title="New Carriers" %}

#### Outbound Carrier Integrations

<img src="/files/fv2a4RwcEX1VH0Kn24JX" alt="Active Ants logo" data-size="line"> Active Ants

<img src="/files/q9McBLcdhHmUrxUGPTEG" alt="Diakinisis logo" data-size="line"> Diakinisis

#### Returns Carrier Integrations

<img src="/files/iVdU4Qw3dM4PrhYyAqBM" alt="Aplin logo" data-size="line"> Aplin

<img src="/files/WqDdrDL7ApNCRQTHtH28" alt="Australia Post logo" data-size="line"> Australia Post

<img src="/files/b208JP0WApGODdogvx4F" alt="Coll-8 logo" data-size="line"> Coll-8

<img src="/files/N3ZbNTDWLmFBzv26ai1X" alt="Intersoft logo" data-size="line"> Intersoft
{% endtab %}
{% endtabs %}

## Latest Documentation Updates

We update our documentation regularly so be sure to check the latest pages here to help you get started with new features.

{% tabs %}
{% tab title="New Pages" %}

#### <i class="fa-arrows-rotate-reverse">:arrows-rotate-reverse:</i> Returns

* [Self-Service Claims](/docs/retain/returns-portal/features/self-service-claims.md)
  {% endtab %}

{% tab title="Updated Pages" %}

#### <img src="/files/JdaC4QFP49nPhxJ5EBXF" alt="" data-size="line"> parcelLab App

* [Customer Service for Returns ](/docs/retain/returns-customer-service.md)– updated to reflect availability of Cancel return functionality for Shopify retailers.

#### <i class="fa-sparkles">:sparkles:</i> Copilot

* [Using Copilot](broken://spaces/-LPf1Lv1YUuLYva6LrXQ/pages/LYl3q22lSdJjynkOslfO) - updated to include the option to expand/collapse the Copilot sidebar.

#### <i class="fa-box">:box:</i> Order Status Page

* [Order Status Page Components](/docs/engage/order-status-page/components.md#return-tracking) - updated to include return tracking section.

#### <i class="fa-arrows-rotate-reverse">:arrows-rotate-reverse:</i> Returns

* [Minimum Value Return and Maximum Value Return](/docs/retain/returns-portal/features/minimum-value-return-and-maximum-value-return.md) - updated to include option to limit the number of low-value returns for each customer.
  {% endtab %}

{% tab title="parcelLab Guides Updates" %}

#### <img src="/files/JdaC4QFP49nPhxJ5EBXF" alt="" data-size="line"> parcelLab App

* [View Return Tracking Details](https://how.parcellab.works/guides/trackings/overview/view-return-tracking-details)

#### <i class="fa-screwdriver-wrench">:screwdriver-wrench:</i> Experience Design Setup

* [Email Templates](https://how.parcellab.works/guides/experience-design/setup/email-templates)

#### <i class="fa-wand-sparkles">:wand-sparkles:</i> Experience Design Automation

* [A/B Tests](https://how.parcellab.works/guides/experience-design/automation/a-b-tests)

#### <i class="fa-sparkles">:sparkles:</i> Copilot

* [Copilot](https://how.parcellab.works/guides/copilot/overview)

#### <i class="fa-clock-three">:clock-three:</i> Promise

* [Delivery Methods](https://how.parcellab.works/guides/promise/delivery-methods)

#### <i class="fa-bag-shopping">:bag-shopping:</i> App Store

* [App Store](https://how.parcellab.works/guides/app-store/overview)
* [App Setup](https://how.parcellab.works/guides/app-store/app-setup)
* [Installed Apps](https://how.parcellab.works/guides/app-store/installed-apps)
  {% endtab %}
  {% endtabs %}

## Explore More Features

View more features added to the parcelLab platform here.

{% content-ref url="/pages/BTQTZyEzdSCWjsl8H7Vd" %}
[Previous Releases](/docs/whats-new/archive/previous-releases.md)
{% endcontent-ref %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.parcellab.com/docs/whats-new/september-2025/a-b-testing-live-and-self-service-claims.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.