# WISMO/R Agent

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We are running a pilot for this feature. For more information on the scope and requirements for using the WISMO/R agent, please contact your parcelLab representative.
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## What’s New

Integrate the WISMO/R agent in your post-purchase emails and customer support platforms to provide instant and accurate responses to customer queries about their order and delivery status in real-time.

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Flexible channel integration</strong></td><td>Embed the WISMO/R agent into your chat interfaces or let it support customers who reply to your order status emails sent from parcelLab.</td></tr><tr><td><strong>Instant 24/7 order and delivery support</strong></td><td>Automate customer support for simple order inquiries using real-time order and tracking data, regardless of time zone or operating hours.</td></tr><tr><td><strong>Proactive expectation setting</strong></td><td>The WISMO/R agent uses context and real-time data to explain order and delivery issues, predict next steps, and provide actionable help.</td></tr><tr><td><strong>Smart response system</strong></td><td>The WISMO/R agent analyzes queries to provide real-time order status and tracking updates and escalates complex cases to your support team.</td></tr></tbody></table>

## Configuring the WISMO/R Agent

The following sections describe the configuration required for the WISMO/R agent.

### Customer Requirements

This section describes the requirements for integrating the WISMO/R agent for email and [via API](https://app.gitbook.com/s/ew6OnyRUe6InzC96WnMr/agents) to use in your chatbots or customer service platforms.

#### WISMO/R Agent for Chat

For the feature to work, the following requirements must be met:

* Opt-in to OpenAI enabled for your parcelLab account
* API token with `read` and `write` permissions to use the [Agents API](https://app.gitbook.com/s/ew6OnyRUe6InzC96WnMr/agents/agents)
* Agent ID.\
  The agent ID for your WISMO/R agent will be provided by parcelLab after the agent is configured for your account.

#### WISMO/R Agent for Email

For the feature to work, the following requirements must be met:

* Opt-in to OpenAI enabled for your parcelLab account
* WISMO/R agent configured for your parcelLab account
* parcelLab Engage for email communications

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To integrate the WISMO/R agent for email, please contact your parcelLab representative.
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## Using the WISMO/R Agent

This section describes the process of using the WISMO/R agent to respond to order inquiries.

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The following visual examples are for reference only. The WISMO/R agent can be configured to respond according to your brand requirements (for example: tone of voice, links to FAQs).
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{% tab title="WISMO/R Agent for Email" %}

<div align="left"><figure><img src="https://1156682959-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LPf1Lv1YUuLYva6LrXQ%2Fuploads%2FzHjdKhw6hDGFkuVPw5ma%2FWISMOEmailResponse.png?alt=media&#x26;token=1f5742be-ef59-474b-984f-aba239c7216a" alt="Example email response automated via the wismo agent" width="563"><figcaption></figcaption></figure></div>

When integrated in your email communications from parcelLab, the WISMO/R agent automatically responds to emails from customers who reply to your order and delivery email updates.&#x20;

These messages can be viewed for each tracking in the parcelLab App on the tracking details page.

<figure><img src="https://1156682959-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LPf1Lv1YUuLYva6LrXQ%2Fuploads%2FdQ3tSZpykBuIjFpeCvIq%2FTrackingDetails_AgentEmailView.png?alt=media&#x26;token=99508abb-96d5-4fa3-b769-52424507cec7" alt="Message record in the parcelLab App for the email sent by the wismo agent "><figcaption></figcaption></figure>
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{% tab title="WISMO/R Agent for Chat" %}

<div align="left"><figure><img src="https://1156682959-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LPf1Lv1YUuLYva6LrXQ%2Fuploads%2FPbEGV5cA65IuZlx40kDf%2FWISMOChatDelivered.png?alt=media&#x26;token=6b2d8f4e-5d8d-4ad2-b531-35a0bc460d13" alt="Example chat with wismo agent"><figcaption></figcaption></figure></div>

When integrated in your chat interfaces or app, the WISMO/R agent can provide a detailed order status update at any time, and suggest helpful next steps to your customers based on the tracking information available.
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