Guides LoginApp

Guides Hub

Use the parcelLab guides documentation to get in-depth explanations and walkthroughs of the capabilities in the parcelLab App.

Check out the available content in the guides hub and dive into key features in our product guides, discover new ways to enhance your post-purchase experience, and learn best practices.

Simply log in to access our full guides content.

Product Guides

Explore step-by-step product guides designed to help you configure, launch, and optimize your setup for seamless customer communication and engagement.

Find all available product guides for the App listed in our guides directory.

Cover

Messages

Learn how to easily configure and manage your communications to keep customers informed every step of the way

Cover

Campaigns

See how to set up and integrate campaigns into your emails, order status page, and returns experience.

Cover

AI Email Editor

Quickly generate and customize emails using our AI-powered tool, saving time and streamlining message setup.

Cover

A/B Tests

Leverage A/B tests for your messages to improve email performance with data-driven insights.

Cover

Surveys

Learn how to create surveys to include in your communications to gather meaningful feedback and improve customer satisfaction.

Cover

Promise

Find out how to display an estimated delivery date in your online shop to provide clear delivery expectations.

Improve with Insights

Gain valuable insights into your data to track and improve your performance.

Cover

Logistics

Get a clear overview of your logistics performance, highlighting delivery rates, on-time dispatch, and carrier issues.

Cover

Benchmarking Communications

See how your communication performance stacks up against industry standards and where there’s room for improvement.

Cover

Claims

Analyze trends in claims data to identify recurring problems, implement improvements, and boost operational efficiency.

Cover

Campaigns

Evaluate the performance of your marketing campaigns and gain insights to identify areas of improvement.

Cover

Promise

Identify key delay points in the delivery process and evaluate if promise dates are overestimated to improve delivery accuracy and competitiveness.

Cover

Returns Forecast

Get estimates on return volume and trend anomalies to help you improve resource planning and operational efficiency.

Interactive Demos

Take our interactive tutorials to walk you through key features and smart ways to use the App.

Cover

Getting Started

  • Get real-time guidance from Copilot

  • Uncover key performance insights

Cover

Customer Service

  • Find information quickly

  • Manage records, including returns

  • Export key data

Cover

Experience Design

  • Add and preview dynamic content

  • Generate messages with AI

  • Include personalized content

Best Practices

Discover best practices and use cases to help you build loyalty and increase engagement in your brand.

Cover

Messages

Send proactive, personalized delivery updates to reduce support requests and turn every touchpoint into a branded engagement opportunity.

Cover

Campaigns

Deliver targeted, impactful messaging across your post-purchase journey, from weather alerts to holiday promotions.

Cover

Customer Segmentation

Use smart segmentation to target key customer groups enabling personalized communications.

Cover

Product Recommendations

Integrate personalized product recommendations into your emails, order status page, and returns portal using data-driven insights from the items in each basket.

Cover

Surveys

Embed targeted, customizable surveys in your post-purchase touchpoints to help you gather direct customer insights, measure satisfaction, and drive continuous improvement.

Cover

Promise

Display accurate delivery dates before checkout to boost conversions, reduce cart abandonment, and build trust through clear, reliable expectations.

NextDirectory

Last updated

Was this helpful?