Documentation

Welcome to the parcelLab documentation, where you can learn about the key features in the parcelLab platform and how to integrate with us.

Explore our product overviews, API reference documentation, and in-depth user guides to help you customize your post-purchase communications, connect your tools, and streamline your workflows with parcelLab.

Getting Started

Select from the following to help you get started with the parcelLab platform.

Onboarding

Start with the basics or explore advanced features to upgrade your customer communications.

Developers

Find everything you need to start integrating with the parcelLab API.

What's New?

Keep up to date with the latest product news and enhancements.

Guides

Explore parcelLab’s features in more detail and discover new ways to improve your workflow.

Products

Browse the following products and get up and running with parcelLab for an end-to-end post-purchase experience.

parcelLab Platform

The parcelLab Platform is a set of infrastructure that is available in all products.

Connect

Connect your post-purchase with your wider-systems landscape to ensure a seamless movement of data between highly connected solutions.

Insights

Gain valuable insights into all your key data, including carriers, customer engagement, live monitoring, and returns.

Security

Protect your customers' data, manage business risk, and ensure scalable access to parcelLab products by implementing Single Sign-On (SSO).

parcelLab Convert

With parcelLab Convert, you can provide an estimated delivery date during conversion and checkout to reduce uncertainty that leads to cart abandonment and improve customer delivery satisfaction.

Promise

Provide a pre-checkout delivery date to drive conversion rates and reduce customer service calls through clear delivery expectations.

parcelLab Engage

Use the products and features in parcelLab Engage to provide the most powerful and personalized solution for your post-purchase experience.

Journey Manager

Take control of your communications setup and manage the messages you send across different markets.

Order Status Page

Guide your customers along each stage of the delivery journey with a branded Order Status page.

Campaign Manager

Use our dedicated UI to set up, run, and measure the impact of post-purchase marketing campaigns.

Service

Find all order and delivery information in the parcelLab system to deal with customer inquiries.

parcelLab Retain

For your returns offering, parcelLab Retain allows you to provide digital returns and warranty flows optimized for revenue recovery and customer loyalty.

Returns Portal

Provide a streamlined returns process for your customers that encourages brand loyalty and increases the chance of repurchase in the future.

Returns Communication

Keep customers updated with proactive messages about the status of their return from the moment of return registration til refund notification.

Returns Service

Access all returns trackings and communications in the parcelLab system to deal with customer inquiries.

Contact Us

For any questions relating to the platform, please fill in our contact form and we'll get back to you.

Last updated 4 months ago

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