Payment integration for Returns and App updates

This month’s release introduces returns payment integration, along with other improvements for parcelLab App users.

New Features

Take a tour of the latest updates in our interactive demo below!

Learn more about the new features in the following overviews.

For further information on getting access to the features described in this update, please contact your parcelLab representative.

Returns Portal

Payment Provider Integration

Integrated payments for returns lets your customers see and pay all return-related costs upfront during return registration. This provides an improved return experience by increasing clarity around refund deductions, while helping you recover return costs upfront.

Payment integration in the Returns Portal is currently only available if you use Adyen to process payments.

Learn more

---

Improvements

parcelLab App

• The transition to the parcelLab App (app.parcellab.com) from the parcelLab Portal (prtl.parcellab.com) is now complete.

• The customer number is now displayed in the tracking details for returns as well as outbound trackings.

Journeys

• Journeys can now be filtered by communication channel to make it easier to review and manage content across email, SMS, and webhook.

• Message types can now be duplicated, including all underlying messages, to enable quicker reuse of existing content across multiple shops.

• On-demand message records now include details on the status of the message send, providing a clear overview of the success rate for the sent message.

Campaigns

• Alt text can now be entered for banner images to ensure accessibility compliance.

Surveys

• Surveys are now embedded on the Order Status page so your customers can respond to the survey directly on the page for a smoother user experience.

App Store

• Configuration forms for recipes now retain the form input, so that if any application errors occur, the entered data is saved in the form.

Fixes

Latest Documentation Updates

We update our documentation regularly so be sure to check the latest pages here to help you get started with new features.

New Pages

Returns Portal

• Payment Provider Integration

Updated Pages

parcelLab Guides Updates

Explore More Features

View more features added to the parcelLab platform here.

Previous Releases