Fraud & Abuse dashboard and App enhancements
This month’s release includes a new Fraud & Abuse dashboard in Returns, providing a dedicated view for fraud signals and recommend setups, with further usability and workflow updates across the App.
New Features
Take a tour of the latest updates in our interactive demo below!
Learn more about the new features in the following overviews.
For further information on getting access to the features described in this update, please contact your parcelLab representative.
Platform
Fraud & Abuse Dashboard
The Fraud & Abuse feature has been enhanced with a new dashboard in the parcelLab App to help you manage and optimize fraud prevention workflows. Located in Returns, you can access recommended configurations, quickly navigate to related operational areas, and use the Copilot to refine your setup.
Platform
Notifications
Subscription management is now available in the Notifications Center to provide control over notification visibility and recipients.
Profile
The display mode in the parcelLab App can now be changed from the global navigation pane to allow you to choose from light or dark themes, or sync with your system settings.
App Store
Installed apps now display extended status and deployment information in the list view to help you monitor app health and runtime activity without leaving the page.
Agents
The WISMO/R agent can now forward an email conversation to your support team to provide context for escalated customer cases.
Engage
Trackings
Detailed tracking records have an improved information layout, including:
Key tracking details on the top row (that is: Customer name, order number, current tracking status and last notification sent)
Risk indicator including the display of key risk signals and additional customer segmentation data to enable smarter decisions for customer cases with high risk signals
New Book Event option on tracking records allows you to send a custom event to be displayed in the order status history, which can be used for testing and triggering notifications.
You can now request an update for carrier events that are not yet matched in the parcelLab system.
Communication
Communications can now be filtered by language, bounced status, and A/B test emails to make it easier to find and review message activity.
Communication filters are now searchable to allow you to quickly find and select relevant filter options.
Messages
Translations can now be applied across multiple message types at once for quick and efficient management of messages.
Guidance for publishing inactive messages has been improved with clearer labeling when setting the Active status toggle in message configuration, explanatory tooltip on the disabled Publish button, and link to activate inactive messages on the warning banner.
Messages Email Templates Snippets
Added clearer draft and publish actions to reduce ambiguity over unpublished changes and allow you to save and publish in a single step.
Journeys
The type of recipient is now displayed for journeys to make it easier to identify who communications are being sent to, including customers, test recipients, and internal teams.
Error messages displayed when publishing journeys now show and link to the related webhook, message, or trigger to help you identify and resolve issues quicker.
Campaigns
Campaign filters have been redesigned with searchable dynamic filters, saved views, and lifecycle statuses to improve campaign discovery and align with standard filters in the App.
Surveys
Published surveys now display next-step guidance with links to Campaigns and Messages to help you embed surveys in communications quicker.
Surveys can now be triggered to open automatically on the Order Status page for customers to complete with the
&fullSurvey=trueURL parameter.
Retain
Return Registrations
Return registration records now include the following details if the data is available:
Accepted and rejected quantities for each article line item
Status of receipt in the warehouse
Tracking numbers for return labels in the RMA Information section
Return event logs in the Operations section
Return Portals Configuration
Improved translation workflow for v2 Return Portals, including a button to edit translations within the draft preview.
Surveys can now be embedded in the return confirmation page of Returns Portals using the dedicated Survey block in Campaigns.
Bonus and fee amounts can now be configured for your compensation methods in the Refund Adjustments section in your Return Policies.
The direct URL for signing in to your Returns Portal now supports using a hashed email address for protecting customer privacy.
Platform
Insights
Fixed a bug where some views did not display in Premium Analytics.
Engage
Shops
Fixed issues in shop configuration that incorrectly required a test email to be entered and prevented multiple alert email addresses being saved.
Messages
Fixed a layout issue in webhook testing where Preview and Send actions could cause the content window to expand beyond the screen.
Snippets
Fixed an issue where the Custom snippets filter could incorrectly display default global snippets instead of only snippets created within the current account.
Journeys
Fixed an issue where special characters in trigger names were incorrectly displayed as HTML entities in the trigger detail page header.
Campaigns
Fixed an issue where filter fields created at group account level were not appearing in campaign audience filters for child accounts.
Retain
Return Portals Configuration
Fixed issues in the Returns Portal advanced settings by resolving duplicated entry in fields, adding consistent expand/collapse behavior across sections, and hiding section descriptions when collapsed.
Return Portals configuration details page now shows the name of the Returns Portal instead of the service type.
Resolved an issue causing errors on carrier API details pages in Integrations.
Fixed an issue in the Return Options overview where linked carrier APIs and option counts were not displayed correctly to mapped Returns Portals.
Outbound
Direct Freight Express
Meest
Packs
Returns
Direct Freight Express
Packs
Latest Documentation Updates
We update our documentation regularly so be sure to check the latest pages here to help you get started with new features.
Platform
Fraud & Abuse Insights - updated for new dashboard in Returns.
Engage
Customer Service - updated screenshots and descriptions for UI changes.
Retain
Returns Customer Service - updated screenshots and descriptions for UI changes.
Getting Started
Trackings
Communication
Experience Design Setup
Experience Design Automation
Returns
App Store
Admin & Settings
Explore More Features
View more features added to the parcelLab platform here.
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