# Fraud & Abuse dashboard and App enhancements

## New Features

Take a tour of the latest updates in our interactive demo below!

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Learn more about the new features in the following overviews.

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For further information on getting access to the features described in this update, please contact your parcelLab representative.
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### <i class="fa-layer-group">:layer-group:</i> Platform

#### <i class="fa-shield-check">:shield-check:</i> Fraud & Abuse Dashboard

The Fraud & Abuse feature has been enhanced with a new dashboard in the parcelLab App to help you manage and optimize fraud prevention workflows. Located in Returns, you can access recommended configurations, quickly navigate to related operational areas, and use the Copilot to refine your setup.

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{% column width="25%" %} <a href="/spaces/-LPf1Lv1YUuLYva6LrXQ/pages/lQ50cJpwkNKU9qut3hjj" class="button primary">Learn more</a>
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{% column width="75%" %} <a href="https://go.parcellab.com/fraud-demo-request" class="button secondary">Request access</a>
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***

{% tabs %}
{% tab title="Improvements" icon="bolt" %}

#### <i class="fa-layer-group">:layer-group:</i> Platform

<table><thead><tr><th width="199.9921875">Product Area</th><th>What's New?</th></tr></thead><tbody><tr><td><i class="fa-bell-ring">:bell-ring:</i> Notifications</td><td><ul><li>Subscription management is now available in the Notifications Center to provide control over notification visibility and recipients.</li></ul></td></tr><tr><td><i class="fa-circle-user">:circle-user:</i> Profile</td><td><ul><li>The display mode in the parcelLab App can now be changed from the global navigation pane to allow you to choose from light or dark themes, or sync with your system settings.</li></ul></td></tr><tr><td><i class="fa-bag-shopping">:bag-shopping:</i> App Store</td><td><ul><li>Installed apps now display extended status and deployment information in the list view to help you monitor app health and runtime activity without leaving the page.</li></ul></td></tr><tr><td><i class="fa-user-robot">:user-robot:</i> Agents</td><td><ul><li>The WISMO/R agent can now forward an email conversation to your support team to provide context for escalated customer cases.</li></ul></td></tr></tbody></table>

#### <i class="fa-comment">:comment:</i> Engage

<table><thead><tr><th width="200.19921875">Product Area</th><th>What's New?</th></tr></thead><tbody><tr><td><i class="fa-truck-fast">:truck-fast:</i> Trackings</td><td><ul><li><p>Detailed tracking records have an improved information layout, including: </p><ul><li>Key tracking details on the top row (that is: Customer name, order number, current tracking status and last notification sent)</li><li>Risk indicator including the display of key risk signals and additional customer segmentation data to enable smarter decisions for customer cases with high risk signals </li></ul></li><li>New Book Event option on tracking records allows you to send a custom event to be displayed in the order status history, which can be used for testing and triggering notifications. </li><li>You can now request an update for carrier events that are not yet matched in the parcelLab system.   </li></ul></td></tr><tr><td><i class="fa-envelope">:envelope:</i> Communication</td><td><ul><li>Communications can now be filtered by language, bounced status, and A/B test emails to make it easier to find and review message activity.</li><li>Communication filters are now searchable to allow you to quickly find and select relevant filter options.</li></ul></td></tr><tr><td><i class="fa-message">:message:</i> Messages</td><td><ul><li>Translations can now be applied across multiple message types at once for quick and efficient management of messages.</li><li>Guidance for publishing inactive messages has been improved with clearer labeling when setting the Active status toggle in message configuration, explanatory tooltip on the disabled Publish button, and link to activate inactive messages on the warning banner.</li></ul></td></tr><tr><td><i class="fa-message">:message:</i> Messages<br><i class="fa-rectangles-mixed">:rectangles-mixed:</i> Email Templates<br><i class="fa-square-code">:square-code:</i> Snippets</td><td><ul><li>Added clearer draft and publish actions to reduce ambiguity over unpublished changes and allow you to save and publish in a single step.</li></ul></td></tr><tr><td><i class="fa-messages">:messages:</i> Journeys</td><td><ul><li>The type of recipient is now displayed for journeys to make it easier to identify who communications are being sent to, including customers, test recipients, and internal teams.</li><li>Error messages displayed when publishing journeys now show and link to the related webhook, message, or trigger to help you identify and resolve issues quicker.</li></ul></td></tr><tr><td><i class="fa-calendar">:calendar:</i> Campaigns</td><td><ul><li>Campaign filters have been redesigned with searchable dynamic filters, saved views, and lifecycle statuses to improve campaign discovery and align with standard filters in the App.</li></ul></td></tr><tr><td><i class="fa-clipboard-list">:clipboard-list:</i> Surveys</td><td><ul><li>Published surveys now display next-step guidance with links to Campaigns and Messages to help you embed surveys in communications quicker.</li><li>Surveys can now be triggered to open automatically on the Order Status page for customers to complete with the <code>&#x26;fullSurvey=true</code> URL parameter.</li></ul></td></tr></tbody></table>

#### <i class="fa-arrow-u-turn-up-left">:arrow-u-turn-up-left:</i> Retain

<table><thead><tr><th width="200.0859375">Product Area</th><th>What's New?</th></tr></thead><tbody><tr><td><i class="fa-box-open">:box-open:</i> Return Registrations</td><td><ul><li><p>Return registration records now include the following details if the data is available: </p><ul><li>Accepted and rejected quantities for each article line item </li><li>Status of receipt in the warehouse  </li><li>Tracking numbers for return labels in the RMA Information section </li><li>Return event logs in the Operations section  </li></ul></li></ul></td></tr><tr><td><i class="fa-desktop">:desktop:</i> Return Portals Configuration</td><td><ul><li>Improved translation workflow for v2 Return Portals, including a button to edit translations within the draft preview.</li><li>Surveys can now be embedded in the return confirmation page of Returns Portals using the dedicated Survey block in Campaigns. </li><li>Bonus and fee amounts can now be configured for your compensation methods in the Refund Adjustments section in your Return Policies. </li><li>The direct URL for signing in to your Returns Portal now supports using a hashed email address for protecting customer privacy. </li></ul></td></tr></tbody></table>
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{% tab title="Fixes" icon="screwdriver-wrench" %}

#### <i class="fa-layer-group">:layer-group:</i> Platform

<table><thead><tr><th width="199.9921875">Product Area</th><th>What's Fixed?</th></tr></thead><tbody><tr><td><i class="fa-chart-simple">:chart-simple:</i> Insights</td><td><ul><li>Fixed a bug where some views did not display in Premium Analytics.</li></ul></td></tr></tbody></table>

#### <i class="fa-comment">:comment:</i> Engage

<table><thead><tr><th width="199.9921875">Product Area</th><th>What's Fixed?</th></tr></thead><tbody><tr><td><i class="fa-store">:store:</i> Shops</td><td><ul><li>Fixed issues in shop configuration that incorrectly required a test email to be entered and prevented multiple alert email addresses being saved.</li></ul></td></tr><tr><td><i class="fa-message">:message:</i> Messages</td><td><ul><li>Fixed a layout issue in webhook testing where Preview and Send actions could cause the content window to expand beyond the screen.</li></ul></td></tr><tr><td><i class="fa-square-code">:square-code:</i> Snippets</td><td><ul><li>Fixed an issue where the Custom snippets filter could incorrectly display default global snippets instead of only snippets created within the current account.</li></ul></td></tr><tr><td><i class="fa-messages">:messages:</i> Journeys</td><td><ul><li>Fixed an issue where special characters in trigger names were incorrectly displayed as HTML entities in the trigger detail page header.</li></ul></td></tr><tr><td><i class="fa-calendar">:calendar:</i> Campaigns</td><td><ul><li>Fixed an issue where filter fields created at group account level were not appearing in campaign audience filters for child accounts.</li></ul></td></tr></tbody></table>

#### <i class="fa-arrow-u-turn-down-left">:arrow-u-turn-down-left:</i> Retain

<table><thead><tr><th width="199.9921875">Product Area</th><th>What's Fixed?</th></tr></thead><tbody><tr><td><i class="fa-display">:display:</i> Return Portals Configuration</td><td><ul><li>Fixed issues in the Returns Portal advanced settings by resolving duplicated entry in fields, adding consistent expand/collapse behavior across sections, and hiding section descriptions when collapsed.</li><li>Return Portals configuration details page now shows the name of the Returns Portal instead of the service type.</li><li>Resolved an issue causing errors on carrier API details pages in Integrations.</li><li>Fixed an issue in the Return Options overview where linked carrier APIs and option counts were not displayed correctly to mapped Returns Portals.</li></ul></td></tr></tbody></table>
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{% tab title="New Carriers" icon="truck" %}

<table><thead><tr><th width="199.9921875">Integration Type</th><th>Carrier</th></tr></thead><tbody><tr><td><i class="fa-truck-arrow-right">:truck-arrow-right:</i> Outbound</td><td><ul><li>Direct Freight Express</li><li>Meest</li><li>Packs</li></ul></td></tr><tr><td><i class="fa-arrows-rotate-reverse">:arrows-rotate-reverse:</i> Returns</td><td><ul><li>Direct Freight Express</li><li>Packs</li></ul></td></tr></tbody></table>
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## Latest Documentation Updates

We update our documentation regularly so be sure to check the latest pages here to help you get started with new features.

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{% tab title="Updated Pages" icon="file-check" %}

#### <i class="fa-layer-group">:layer-group:</i> Platform

* [Fraud & Abuse Insights](/docs/retain/fraud-and-abuse.md) - updated for new dashboard in Returns.

#### &#x20;<i class="fa-comment">:comment:</i> Engage

* [Customer Service](/docs/engage/customer-service.md) - updated screenshots and descriptions for UI changes.

#### <i class="fa-arrow-u-turn-up-left">:arrow-u-turn-up-left:</i> Retain

* [Returns Customer Service](/docs/retain/returns-customer-service.md) - updated screenshots and descriptions for UI changes.
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{% tab title="parcelLab Guides Updates" icon="book" %}

#### <i class="fa-rocket-launch">:rocket-launch:</i> Getting Started

* [App Overview](https://docs.parcellab.com/guides/getting-started/parcellab-app-overview)

#### <i class="fa-truck-fast">:truck-fast:</i> Trackings

* [View Tracking Records](https://docs.parcellab.com/guides/trackings/overview/view-tracking-records)
* [Find a Tracking](https://docs.parcellab.com/guides/trackings/overview/view-tracking-records/search)
* [View Return Tracking Details](https://docs.parcellab.com/guides/trackings/overview/view-return-tracking-details)

#### <i class="fa-envelope">:envelope:</i> Communication

* [Using Filters](https://docs.parcellab.com/guides/communication/overview/filters)

#### <i class="fa-screwdriver-wrench">:screwdriver-wrench:</i> Experience Design Setup

* [Email Templates](https://docs.parcellab.com/guides/experience-design/setup/email-templates)
* [Snippets](https://docs.parcellab.com/guides/experience-design/setup/snippets)
* [Media](https://docs.parcellab.com/guides/experience-design/setup/media)
* [Messages](https://docs.parcellab.com/guides/experience-design/setup/messages)
* [Add Content to Emails](https://docs.parcellab.com/guides/experience-design/setup/messages/add-content-to-emails)
* [Preview and Publish Emails](https://docs.parcellab.com/guides/experience-design/setup/messages/preview-and-publish-emails)

#### <i class="fa-wand-sparkles">:wand-sparkles:</i> Experience Design Automation

* [Journeys](https://docs.parcellab.com/guides/experience-design/automation/journeys)

#### <i class="fa-rotate-reverse">:rotate-reverse:</i> Returns

* [Common Template Expressions for Themes](https://docs.parcellab.com/guides/returns/themes/common-template-expressions)
* [Refund Adjustments](https://docs.parcellab.com/guides/~/changes/85/returns/return-policies/refund-adjustments)

#### <i class="fa-bag-shopping">:bag-shopping:</i> App Store

* [Installed](https://docs.parcellab.com/guides/app-store/installed)

#### <i class="fa-gear">:gear:</i> Admin & Settings

* [Profile](https://docs.parcellab.com/guides/admin-and-settings/profile)
* [Notifications](https://docs.parcellab.com/guides/admin-and-settings/notifications)
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  {% endtabs %}

## Explore More Features

View more features added to the parcelLab platform here.

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[Previous Releases](/docs/whats-new/archive/previous-releases.md)
{% endcontent-ref %}


---

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