Product Updates 2026
Discover the latest parcelLab releases and product enhancements delivered throughout 2026.
Select a tag on the right to view releases with enhancements for that feature area.
AI email template assistant and App enhancements
This release introduces the AI assistant for email templates and adds improvements across Copilot, tracking visibility, message testing, and Returns Portal workflows.
New Features
Take a tour of the latest updates in our interactive demo!
Build email templates with AI
The AI email template assistant is now available, helping teams generate responsive email templates faster. Simply describe the content, styling, and language you want, then preview and refine the template directly in the email template builder.
Latest Product Updates
Platform
Notifications
Notifications now include integrated Copilot support to help troubleshoot issues and recommend next steps.
Copilot
Copilot conversations now support document uploads to provide additional context for your requests.
Copilot usability has been enhanced with per-user chat history, a floating window, and reasoning progress logs.
Convert
Promise Configuration
Promise delivery method configuration has been simplified, allowing day-specific cutoff and handling times to be configured independently of carrier working days.
Engage
Trackings
Trackings can now be filtered to identify orders with multiple shipments more easily.
The tracking quick view now displays exceptions, delivery alerts, and latest customer notifications at a glance.
Carrier information and return tags are now displayed in the all shipments of order dropdown to make shipments easier to identify.
Incorrect carrier status matchings can now be reported directly from tracking details.
Installed app logs are now shown in tracking notification details for improved diagnostics.
Communication
WhatsApp Business template messages are now supported, with sent notifications viewable in the SMS section of Communication (read the docs).
Messages
Test email and preview settings now support tracking number or tracking ID input.
Test emails now use your account's sender identity by default, with an option to use the parcelLab demo sender available in the settings.
Journeys
Journey overview tables now show last updated dates for improved visibility of recent changes.
On-Demand Messages
On-demand messages can now be sent via SMS as well as email and webhook, with channel-specific message selection now available (read the docs).
Retain
Return Registrations
Returns initiated from tracking records using the embedded Returns Portal now include a direct link to the created return registration for faster processing.
Returns Portal Configuration
Returned articles can now be marked for restock during receive and close workflows.
Returns can now support inline same-product variant exchanges.
Returns Portal compensation and refund selection now supports an optional pill layout.
Returns translation management has been enhanced with inline automatic translation for additional portal translations and clickable links in translation content.
Returns Portal confirmation pages now adapt to the return status, displaying return progress and relevant next steps while hiding label downloads once a return is in progress or complete.
Previously submitted returns are now displayed in the Returns Portal, making it easier to review existing return details and labels during return registration.
Shopify returns now support changing the selected refund method after submission, with updated refund amounts applied when the return is closed.
Platform
Data Exports
Fixed an issue where exports could incorrectly default to a seven-day date range instead of using the selected filters.
Engage
Shops
Fixed a bug where the shop website URL required for email template links was not available to configure in shop settings.
Communication
Fixed a display issue where recipient and subject details could be hidden or incorrectly displayed in communication cards.
Messages
Resolved responsive layout issue affecting the message editor and preview on smaller screens.
Journeys
Fixed a bug where journey triggers with incomplete setup were not displayed in the journeys list.
Fixed an issue where the journey publish review displayed an incorrect or incomplete summary of configuration changes.
Retain
Return Registrations
Fixed a bug where communication links in return registrations did not open the associated communication details.
Returns Portal Configuration
Fixed a bug where Returns Portal links in return integrations and translations lists incorrectly opened the item details page.
Fixed an issue where disabled return carrier reasons were not shown when no carrier options were available.
Fixed a bug where returns custom fields did not include group-code data.
Fixed a bug where configured broker courier group codes were not available in tracking event additional fields.
Fixed a bug where exchange options displayed in the wrong order.
Extend the Order Status page with custom apps and much more
This release brings custom app content to the Order Status page via campaigns, AI message translations for multiple languages, and language-specific campaign images for localized experiences.
New Features
Take a tour of the latest updates in our interactive demo!
Embed app content on the Order Status Page
Enhance your Order Status page with custom apps that deliver engaging content through targeted campaigns alongside tracking updates.
Head over to our App Store and choose from apps, including:
Weather Forecast - provide local weather conditions and delivery recommendations.
Trending Late - highlight shipments at risk of delay and guide customers with the latest delivery information when the Trending Late feature is enabled.
Latest Product & Carrier Updates
Platform
User Management
Initiate Returns is now available as a dedicated role and automatically included with the Customer Service Agent role to improve management of returns permissions.
Notifications
Notifications can now be filtered by updated date to make it easier to review recently changed notifications.
Added notifications to alert account administrators before trial features expire.
Agents
Forwarded WISMO emails now retain original customer images and attachments to ensure support teams have the relevant information to resolve issues efficiently.
Integrations
Support agents can now mark shipments as claimed in the Zendesk app to streamline support workflows (read the docs).
Convert
Promise Configuration
Delivery methods name search is no longer case sensitive to help users find Promise configuration records quicker.
Engage
Trackings
Tracking details now display upcoming scheduled messages to provide better visibility into planned communications.
Experience Design
Redesigned version history with visual previews, code differences, and visibility into who made each change across messages, email templates, and snippets.
Improved message and snippet previews by highlighting unsupported content that will be removed before sending to ensure previews more accurately reflect delivered emails.
Webhook messages now support snippets to make it easier to reuse content across payloads.
Messages
AI translations can now be generated for multiple languages at once for quick and efficient management of messages (read the docs).
Message type details now show associated triggers with quick links for direct navigation.
Enhanced email and webhook editing with resizable editor and preview panel for a more customizable layout.
The email message preview placeholder toggle setting is now persisted across messages and sessions to preview content more efficiently.
Journeys
The journey publishing workflow has been improved, including:
Unpublished journey changes are now highlighted by a red indicator and tooltip next to Journeys in the navigation pane.
Improved distinction between draft and modified journeys with clear "Draft" and "Changed" statuses.
Publish actions are now available directly from the journey overview.
Publishing from either the overview or journey record now always opens the change review page before publishing.
Campaigns
Campaign images now support language-specific variants to help teams localize campaign visuals (read the docs).
Surveys
Surveys can now be duplicated from the survey list to speed up creation of similar surveys (read the docs).
On Demand Messages
On-demand messaging now supports CSV uploads of order and tracking numbers up to 365 days old to make it easier to test and target specific shipments.
Retain
Return Registrations
Return registration lists now reflect accurate subtotals for the return's value, making partial returns easier to review.
Refund artifacts are now shown on return registration details so support teams can inspect issued gift cards and related refund instruments.
Return registration lists now support searchable filters, so that filters can be searched for by the filter's name or value.
Returns Portal Configuration
Returns Portals can be configured to support online right-of withdrawal requests (read the docs).
The Publish Setup page now includes a dedicated review page that displays changes by section (for example: translations, return reasons), making it easier to review configuration changes before they are published.
v2 Returns Portals support configurable article selection fields so that you can collect structured shopper input, including file uploads, during return article selection.
The Returns Portal Configuration page now includes a Copilot Configuration Overview button, so you can access AI-assisted configuration context faster.
Returns v2 pickup date rules can now exclude holidays, helping merchants prevent invalid pickup selections.
Return Portals can be configured to display quantities and measurements in the unit systems expected by your customers (for example: metric or imperial), so that you can deliver a local experience without editing stored data (for example: article weight).
Carrier rate optimization for v2 Returns Portals can be configured to display the most cheapest carrier options first.
Error messages for v2 Returns Portals can now be customized and translated inline.
If you have multiple root return reason groups displayed in your Returns Portal, the order in which they are displayed can now be changed for more control over the display of reason lists on the item selection page.
Shopify retailers can opt to enable customer notifications from Shopify when parcelLab processes refunds to the original payment method.
Refund estimates for uneven Shopify exchanges now use a unified calculation, helping users review exchange costs more consistently.
Highlighted Shopify collections can now be configured on the uneven exchange entry screen so you can promote selected exchange options.
The headless returns API now supports pickup availability, applying pickup options, and creating pickup orders during return registration.
Platform
App
Resolved an issue where App updates could fail to complete when multiple browser tabs were open.
Notifications
Fixed an issue where notification subscription emails could incorrectly display a higher notification count of new issues than existed.
Copilot
Fixed a bug where resizing the screen could clear an unsent Copilot prompt.
Convert
Promise Configuration
Fixed an issue where the Carrier filter in Delivery Methods displayed carriers that were not relevant to the current account.
Engage
Communication
Fixed a bug where long communication titles could affect the display of webhook records.
Shops
Fixed a bug that incorrectly required a sender name when configuring shops.
Messages
Fixed an issue that prevented duplication of messages when shared placeholders present.
Fixed a bug where language tabs could become inaccessible when working with messages containing many language variants.
Fixed a bug where the message editor preview did not refresh after changing the template.
Journeys
Fixed an issue that allowed triggers to be saved without a trigger event.
Fixed a bug where the journey trigger table behaved inconsistently between list and detail pages.
A/B Tests
Fixed an issue where A/B test winner variants were recommended based on total clicks rather than click rate.
Campaigns
Fixed an issue where removing a mobile banner image could prevent campaigns being saved.
Fixed a bug where images selected from the Media Library could prevent changes being saved.
Surveys
Fixed a bug where editing the survey side panel navigated back to the main page after making a change.
Retain
Return Registrations
Fixed a bug where return registration exchange settlement details did not reconcile correctly.
Returns Portal Configuration
Fixed a bug where the Shopify retention offer refund preview displayed incorrectly.
Fixed an issue where Shopify return refunds applied the full refund to the first transaction rather than across suggested parent transactions.
Fixed a bug where uneven exchange credits could be incorrectly applied to variant exchanges.
Fixed an issue where return quantities could be displayed inconsistently after partial returns.
Fraud & Abuse Protection dashboard and App enhancements
This release includes a new Fraud & Abuse dashboard in Returns, providing a dedicated view for fraud signals and recommend setups, with further usability and workflow updates across the App.
New Features
Take a tour of the latest updates in our interactive demo!
Fraud & Abuse Protection Dashboard
The Fraud & Abuse Protection feature has been enhanced with a new dashboard in the parcelLab App to help you manage and optimize fraud prevention workflows. Located in Returns, you can access recommended configurations, quickly navigate to related operational areas, and use the Copilot to refine your setup.
Latest Product & Carrier Updates
Platform
Notifications
Subscription management is now available in the Notifications Center to provide control over notification visibility and recipients.
Profile
The display mode in the parcelLab App can now be changed from the global navigation pane to allow you to choose from light or dark themes, or sync with your system settings.
App Store
Installed apps now display extended status and deployment information in the list view to help you monitor app health and runtime activity without leaving the page.
Agents
The WISMO/R agent can now forward an email conversation to your support team to provide context for escalated customer cases.
Engage
Trackings
Detailed tracking records have an improved information layout, including:
Key tracking details on the top row (that is: Customer name, order number, current tracking status and last notification sent)
Risk indicator including the display of key risk signals and additional customer segmentation data to enable smarter decisions for customer cases with high risk signals
New Book Event option on tracking records allows you to send a custom event to be displayed in the order status history, which can be used for testing and triggering notifications.
You can now request an update for carrier events that are not yet matched in the parcelLab system.
Communication
Communications can now be filtered by language, bounced status, and A/B test emails to make it easier to find and review message activity.
Communication filters are now searchable to allow you to quickly find and select relevant filter options.
Experience Design
Added clearer draft and publish actions for email templates, snippets, and messages to reduce ambiguity over unpublished changes and allow you to save and publish in a single step.
Messages
Translations can now be applied across multiple message types at once for quick and efficient management of messages.
Guidance for publishing inactive messages has been improved with clearer labeling when setting the Active status toggle in message configuration, explanatory tooltip on the disabled Publish button, and link to activate inactive messages on the warning banner.
Journeys
The type of recipient is now displayed for journeys to make it easier to identify who communications are being sent to, including customers, test recipients, and internal teams.
Error messages displayed when publishing journeys now show and link to the related webhook, message, or trigger to help you identify and resolve issues quicker.
Campaigns
Campaign filters have been redesigned with searchable dynamic filters, saved views, and lifecycle statuses to improve campaign discovery and align with standard filters in the App.
Surveys
Published surveys now display next-step guidance with links to Campaigns and Messages to help you embed surveys in communications quicker.
Surveys can now be triggered to open automatically on the Order Status page for customers to complete with the
&fullSurvey=trueURL parameter.
Retain
Return Registrations
Return registration records now include the following details if the data is available:
Accepted and rejected quantities for each article line item
Status of receipt in the warehouse
Tracking numbers for return labels in the RMA Information section
Return event logs in the Operations section
Returns Portal Configuration
Improved translation workflow for v2 Returns Portals, including a button to edit translations within the draft preview.
Surveys can now be embedded in the return confirmation page of Returns Portals using the dedicated Survey block in Campaigns.
Bonus and fee amounts can now be configured for your compensation methods in the Refund Adjustments section in your Return Policies.
The direct URL for signing in to your Returns Portal now supports using a hashed email address for protecting customer privacy.
Engage
Shops
Fixed issues in shop configuration that incorrectly required a test email to be entered and prevented multiple alert email addresses being saved.
Snippets
Fixed an issue where the Custom snippets filter could incorrectly display default global snippets instead of only snippets created within the current account.
Messages
Fixed a layout issue in webhook testing where Preview and Send actions could cause the content window to expand beyond the screen.
Journeys
Fixed an issue where special characters in trigger names were incorrectly displayed as HTML entities in the trigger detail page header.
Campaigns
Fixed an issue where filter fields created at group account level were not appearing in campaign audience filters for child accounts.
Retain
Returns Portal Configuration
Fixed issues in the Returns Portal advanced settings by resolving duplicated entry in fields, adding consistent expand/collapse behavior across sections, and hiding section descriptions when collapsed.
Return Portals configuration details page now shows the name of the Returns Portal instead of the service type.
Resolved an issue causing errors on carrier API details pages in Integrations.
Fixed an issue in the Return Options overview where linked carrier APIs and option counts were not displayed correctly to mapped Returns Portals.
Edit messages by language, new Returns Portal theme editor and more
In this release, we've added multilingual message management, an in-App editor for Returns Portal themes and more improvements for App users.
New Features
Take a tour of the latest updates in our interactive demo!
Edit Messages by Language
We’ve made it easier for you to manage your messages across multiple languages. You can now browse, search, and switch between all messages in a selected language from one sidebar, enabling greater efficiency in working across localized message variants.
Returns Portal Theme Editor
The new Returns Portal theme editor gives you full control of the look and feel of your portals. Directly edit the HTML and CSS files that reflect your brand’s visual identity and preview every change before publishing theme updates to a live Returns Portal.
The Returns Portal theme editor is available for v2 Returns Portals.
Latest Product & Carrier Updates
Platform
App
Redesigned App’s login landing page with related links grouped together for more intuitive navigation to key functions, workspaces and resources.
Notifications
Notifications can now be filtered by date or type. You can also create filtered views for notifications to keep track of the most important alerts in a single view.
If a configuration error can be resolved in the App, the notification now includes a direct link to the relevant section to fix the error.
Copilot
Copilot now includes clickable prompt options for the most recent message in a chat.
Copilot responses can now include charts and graphs, so that data summaries are easier to understand at a glance.
Engage
Communication
The search in Communication has been extended to support additional filter fields, including recipient email address, order number, and tracking number to help teams find messages quicker.
Experience Design
Redesigned the Experience Designer overview page with related functionality now grouped together for more intuitive navigation to communication setup.
Experience Design Setup navigation pane now includes a new Assets menu option that groups Email Templates, Snippets, and Media into one central location to make finding and managing assets used across communications easier.
Snippets
Snippets can now be filtered by status through dedicated tabs to improve visibility and control over active and archived snippets.
Messages
You can now browse, preview, and insert message placeholders using real tracking data in the editor to improve accuracy of placeholder selection.
Campaigns
Redesigned the campaign creation and editing flow into a two-step setup for base campaign settings and adding campaign content with real-time preview to enable easier campaign building.
Surveys
AI report summary is now available for survey results to view structured insights on survey responses.
On Demand Messages
Improved the on-demand message creation flow with a more intuitive and streamlined setup experience.
Retain
Returns Portal Configuration
Return Reasons table view now provides a detailed overview for each return reason, including visual indicators for required and optional feedback components.
Updated descriptions for return reason settings to improve setup experience.
Standardized display of edit and delete options in configuration overview pages for more intuitive access to manage Returns Portal settings.
Automations for closing and expiring return registrations are now managed in the Return Settlement section.
Platform
App
Fixed an issue where some users were unable to sign out of the App.
Insights
Fixed a bug where some views did not display in Premium Analytics.
APIs
Resolved a bug affecting updating order API settings for mapping Shopify product attributes.
Fraud insights, size recommender and more
This release includes powerful new capabilities to enhance fraud protection, AI-powered size recommendations, and self-service promise rules.
New Features
Take a tour of the latest updates in our interactive demo!
Fraud & Abuse Insights
Leverage our Fraud & Abuse Insights tool to view risk signals in the parcelLab App to help you identify behavioral patterns based on customer activity. Then simply create automated policies to reduce refund abuse and protect revenue, while maintaining a frictionless experience for trusted customers.
Size Recommender
Help customers choose the right size with AI-powered recommendations displayed directly on product pages to boost conversion and reduce size-related returns. The Size Recommender analyzes return data and customer feedback to indicate whether items run small, large, or true to size and can be simply integrated via API or a customizable UI widget.
Latest Product & Carrier Updates
Platform
App
Help button in global navigation now includes options to ask Copilot or connect directly with parcelLab support for assistance.
Notifications
The Notification Center role to view notifications and alerts for an account is now available to assign in User Management.
Copilot
Updated Copilot chat module for smoother user experience, including multiple tabs for each open conversation.
Insights
A System Monitoring dashboard is now available from your profile to provide a centralized view of tracking performance, carrier reliability, and communication and integration coverage.
AI report summary is now available for the Network Monitoring report (Returns Insights).
Voucher Codes
You can now filter your uploaded voucher codes by usage (that is: used or unused).
Integrations
Magento 2 plugin updated to version 2.4.24 with PHP 8.2 compatibility improvements.
Convert
Promise Configuration
The new Promise Overview dashboard provides quick links to managing your setup and an overview of the most recent changes.
Promise rules can be configured to temporarily override settings for active delivery methods during a specific time period.
Version history is now accessible for Service Levels, Warehouses, and Delivery Methods to enable visibility over configuration changes.
Engage
Trackings
A quick view of tracking details is now available in the Trackings page to enable customer service agents to access key information faster and resolve customer inquiries more efficiently.
Experience Design
The history timeline now displays user information alongside version changes.
A warning is now shown in the email template and message previews to highlight if there are template responsiveness issues that may impact display on mobile devices.
Snippets
Snippet tags can now be copied and pasted directly into the HTML editor in email templates.
Snippets can now be duplicated as a standard copy or using the AI generator for quick reuse of existing snippet configuration.
Messages
Messages can now be sent to dynamic recipients defined in order data and set in journey triggers to enable flexible communication flows beyond the primary customer, such as suppliers.
Webhooks can now be tested using the draft version of the message.
Campaigns
Campaign previews are now available alongside campaign settings to make it easier to review banner display and adjust configurations in real-time.
On Demand Messages
On-demand messages can now be sent via webhook as well as email.
Order Status Page
The Order Status page snippet containing the parcelLab ID is now available in shop settings to copy for quick installation of the Order Status page.
The Order Status page snippet containing the parcelLab ID is now available in shop settings to copy for quick installation of the Order Status page.
Retain
Return Registrations
Return registrations can now be reviewed in the App in the Return Registrations section of the Returns module.
Return Approvals can now be reviewed using the 'Pending approval' filtered view in the Return Registrations section.
Returns Portal Configuration
The default Returns Portal snippet for your account is now available to copy in the Snippet section of your Returns Portal configuration for quick installation of the widget.
Recommended Recommended return reason sets per industry can be installed as recipes from the App Store.
The Returns Portal configuration UI now supports JSON schema
allOfdefinitions in advanced settings, ensuring all relevant configuration fields are displayed correctly in the frontend.
Platform
Insights
Resolved an issue where some users could not access reports in the App due to browser local network access restrictions.
APIs
Fixed a bug where creating v2 order API connections in Returns resulted in an error.
Convert
Promise Configuration
Fixed a bug where cutoff times could not be set for Saturday and Sunday in Promise delivery methods configuration.
Engage
Trackings
Fixed an issue where the technical name was shown instead of the display name for messages in tracking notifications.
Email Templates
Fixed a bug where invalid or missing content in email templates prevented saving without displaying an error message.
Messages
Fixed an issue where deleted messages remained visible and set as inactive in the list view and could not be reopened or removed.
Journeys
Fixed a display issue with the trigger event selection pane in Journeys.
Fixed a bug where invalid or missing content in email templates prevented saving without displaying an error message.
WISMO/R agent, message templates and more
We've released message templates for quicker setup and our upcoming WISMO/R agent for automated order and returns inquiries.
New Features
Take a tour of the latest updates in our interactive demo!
WISMO/R Agent (Coming Soon)
parcelLab’s WISMO/R agent enables intelligent automated responses to your customer’s order and return inquiries. Integrate the agent in your post-purchase emails or chatbots to scale reliable customer support using real-time data delivered in your brand’s voice.
Latest Product & Carrier Updates
Platform
Admin
The Admin navigation menu is now organized into Access, Integrations, and Data Management sections to group administrative functions into related categories.
User Management
Permissions are now grouped by feature category with descriptions and collapsible sections to help administrators understand and assign access levels.
Copilot
Your Copilot conversation history is now accessible from the top of the chat window. Select a conversation to continue it or click the delete icon to remove it from the list.
The Insights agent now generates report summaries within the Copilot pane, so you can directly ask Copilot for further insights based on the summarized data.
Insights
Analytics reports in global accounts now include a brand filter so you can view performance metrics for multiple brands in one report.
Engage
Communication
The email preview in Communication now defaults to web view rather than mobile to make it easier for customer service agents to review sent messages.
Experience Design
The enhanced search and filtered views are now available in the Shops (search only), Audiences, Email Templates, Snippets, and A/B Tests sections of the App.
The thumbnail preview in the email templates and snippets list view can now be toggled on or off via a new option.
Multiple snippets can now be selected and inserted into email templates at once for more efficient template setup.
Shops
Additional shop settings are now available in the App to enable you to manage shop details without support.
Media
A media library is now available in the Experience Design Setup module to allow you to upload and manage files for use across your communications.
Messages
Message templates containing pre-populated placeholders and content are now available for selection when creating new messages.
The journeys that messages are used in are now shown in the message types list view and can be selected for quick navigation to your journey configuration.
The corresponding sent messages for a specific message type can now be viewed via a new option accessed from the Ellipsis button in the message types list view.
Tracking numbers can now be used as well as tracking ID to preview and send test messages.
Journeys
Enhanced trigger selection in Journeys with event descriptions and improved search for quicker configuration.
A/B Tests
A/B test variants for messages can now be generated with AI to help you quickly create optimized tests.
Campaigns
Email content blocks for campaigns now include tooltips showing which placeholder it is associated with and whether it needs to be manually added to your email templates.
Order Status Page
The corresponding carrier is now shown for multi-order trackings in the App and the Order Status page.
Retain
Returns Portal Configuration
Returns portal templates containing standardized setup are now available for selection when creating new returns portals to speed up configuration.
Returns module in the App has the following updates to improve user experience:
Return window configuration is updated to enable the configuration of warranty return windows and extended return windows (for example: Black Friday, sales period)
Order and Carrier API integrations are now configurable in the Integrations section
When creating a complex label fee/charge setup, you can now define a translation sentence that is displayed only when the carrier option has a fee.
Platform
Insights
Fixed a bug where the AI report summary PDF for the Emails report could not be downloaded.
Convert
Promise Configuration
Fixed a bug where the operating day name labels in Promise delivery methods did not display in the selected language.
Engage
Trackings
Fixed an issue where a missing order date showed the current date instead of a null value (that is: dash) in tracking details.
Communication
Fixed an issue where images did not display in the mobile email preview.
Messages
Fixed a bug where creating new messages incorrectly redirected to message type creation.
Fixed a bug where the optional Country field was incorrectly treated as required when creating a message.
Fixed a bug where invalid JSON could be saved in the message editor for webhooks without showing a validation error.
Journeys
Resolved an issue where changing webhook integrations in published journeys would revert to the default integration.
Order Status Page
Fixed an issue where the country code drop-down in the SMS signup on the Order Status page could reset, causing phone number validation errors.
Payment integration for Returns and App updates
This release introduces returns payment integration, along with other improvements for parcelLab App users.
New Features
Take a tour of the latest updates in our interactive demo!
Payment Provider Integration
Integrated payments for returns lets your customers see and pay all return-related costs upfront during return registration. This provides an improved return experience by increasing clarity around refund deductions, while helping you recover return costs upfront.
Payment integration in the Returns Portal is currently only available if you use Adyen to process payments.
Latest Product & Carrier Updates
Platform
App
The transition to the parcelLab App (app.parcellab.com) from the parcelLab Portal (prtl.parcellab.com) is now complete.
App Store
Configuration forms for recipes now retain the form input, so that if any application errors occur, the entered data is saved in the form.
APIs
The parcelLab API v4 is now the default and recommended integration path for new integrations (read the docs). Note: Use the API v2 LTS only if you already have an existing integration.
Engage
Trackings
The customer number is now displayed in the tracking details for returns as well as outbound trackings.
Messages
Message types can now be duplicated, including all underlying messages, to enable quicker reuse of existing content across multiple shops.
Journeys
Journeys can now be filtered by communication channel to make it easier to review and manage content across email, SMS, and webhook.
Campaigns
Alt text can now be entered for banner images to ensure accessibility compliance.
Surveys
Surveys are now embedded on the Order Status page so your customers can respond to the survey directly on the page for a smoother user experience.
On Demand Messages
On-demand message records now include details on the status of the message send, providing a clear overview of the success rate for the sent message.
Platform
Insights
Fixed an issue where zip code spacing was removed in exports to ensure search and export results match for formats like UK postcodes.
Engage
Trackings
Fixed an authorization issue on public tracking links to ensure shared pages load correctly.
Messages
Fixed a bug where the message history did not load when accessing via a direct link and the short info did not display in message revision comparisons.
Order Status Page
Fixed a bug where the order status page displayed incorrect courier details for multi-order shipments.
Explore More Features
View more features added to the parcelLab platform here.
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