Directory

Browse our centralized collection of links to all available guides for the parcelLab App.

Discover step-by-step guides to help you make the most of the App. From initial setup to advanced features, these guides are designed to support every stage of your journey.

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Getting Started

• App Overview

• Analytics quickstart

• Copilot

Trackings

• Overview

• View tracking records

• Find a tracking

• Use filters

• View return trackings

• Export tracking records

Trackings Insights

• Overview

• Delivery report

• Exceptions report

• Leadtimes report

• Claims report

Control Tower

• Overview

• Live Network report

• Communications report

• Exceptions report

Benchmarking

• Carrier report

• Communications report

Communication

• Overview

• Use filters

• Export communication records

• View emails

• View SMS messages

• View webhooks

Communication Insights

• Overview

• Emails report

• SMS report

• Webhooks report

• Order Status Page report

• Feedback report

• Campaigns report

Setup

• Overview

• Manage shop accounts

• Define audiences

• Set up email templates

• Configure reusable snippets

Messages

• Manage communications

• Add content to emails

• Preview and publish emails

• Generate emails with AI

Automation

• Overview

• Set up A/B tests

• Add on-demand messages

Campaigns

• Configure campaigns

• Campaign banners in communications

• Display product recommendations

Surveys

• Overview

• Create surveys

• Embed surveys

• View survey responses

Promise

• Overview

• Manage service levels

• Set up warehouses

• Configure delivery methods

• Publish promise setup

• Promise insights

Returns

• Configure return reasons

• Preview and publish setup

Returns Insights

• Overview

• Shopify Returns report

• Shopify Product Returns report

• Network Monitoring report

• Item Insights report

• Registrations report

• Returns Forecast report

App Store

• Overview

• Install apps

• View installled apps

Admin

• Overview

• View accounts list

• Manage user accounts

• Upload voucher codes

• View carrier API integrations

• View white label domains

• Request GDPR data export

• Manage API tokens

Settings

• Edit user profile

• View notifications