Copilot

Embark on a cutting-edge experience design journey with your new AI-powered parcelLab assistant.

Overview

The parcelLab Copilot is your in-app AI assistant, providing support for using the parcelLab App to maximize the value you can get from using parcelLab products.

Copilot helps troubleshoot issues related to trackings and sent communication as well provide teams with advanced data analysis and insights to optimize customer communications more efficiently.

Take the Tour

Check out the Copilot in our interactive demo below.

Using the parcelLab Copilot

This section describes how you can use the parcelLab Copilot for assistance navigating or editing configurations in the parcelLab App.

When you click the Copilot option in the global navigation menu, the Copilot chat module will display. This is where you can ask the Copilot about how to access various self-service functions in the parcelLab App and how to set up new configurations or edit your existing parcelLab setup from the App.

You can also ask the Copilot if parcelLab are integrated with specific carriers.

You can manually resize the Copilot sidebar using the handle and the "Increase/Decrease chat size" option at the top of the pane.

Ask Copilot: How to Navigate the parcelLab App

This section describes how the Copilot can assist you when navigating the parcelLab App.

Some examples of questions the Copilot can answer about the parcelLab App:

• Where can I find tracking information?

• How can I see all sent communication?

• Can I export trackings?

Ask Copilot: How to Edit Configurations

This section describes how the Copilot can assist you when setting up or editing your configurations in the parcelLab App.

Ask about Experience Design

Here are some examples of questions the Copilot can answer about email configuration:

• How can I create a new email type for outbound communication?

• How do I add a new CTA button to my email templates?

Here are some examples of questions the Copilot can answer about campaign management:

• How can I create a custom holiday campaign?

• How can I create a campaign for return emails?

• How do I set up an audience for a specific product category?

Ask Copilot: Insights and Analytics

This section describes how the Copilot can assist you with Insights and Analytics in the parcelLab App.

Here are some examples of questions the Copilot can answer about using analytics:

• Where can I see the exception rate for deliveries?

• What metrics are used in tracking reports?

• What can I use the reports in Control Tower for?

Copilot providing help on delivery exceptions with details on the relevant report

Chat with Your Data

This feature is available for users with the Reporting & Analytics role, which enables access to Analytics reports.

You can ask Copilot about specific data insights for your account. Copilot can access the data underlying your Analytics reports to provide metrics you are searching for, data analysis, and recommendations for improving your business outcomes.

Emails

Get insights on email performance, including:

• Performance metrics by country, carrier and message type

• Key performance indicators for email engagement, including open rates, click rates and bounce rates

Leadtimes

Get insights on delivery performance, including:

• Performance metrics and filtering by delivery location and carrier

• Insights into the complete shipping journey from pickup to final delivery

• Delivery exceptions and their frequency

Promise

Understand your Promise performance, including:

• Evaluation of your delivery promise against actual delivery times

• Identifying potential improvements in your setup

Shopify Returns

Discover insights for returns, including:

• All return performance indicators, such as return rate and returning customers

• Insights into return reasons and refunds

Ask Copilot: Troubleshooting for Customer Service

This section describes how you the Copilot can assist you with troubleshooting order and delivery issues.

Copilot includes a troubleshooting agent that can provide an overview of an order’s status and tips for uncovering and resolving any issues with trackings in the parcelLab system.

When prompted with an order number, the troubleshooting agent analyzes order and tracking information in the parcelLab system connected with the order number provided and responds with a summary of the order status and options for resolution.

Deleting Your Copilot Chat History

This section describes how you can delete your Copilot chat history.

You can delete your chat history with the Copilot, so that it stops using past messages to remove any bias in answers provided for your future questions.

To delete your Copilot chat history:

1. Open the Copilot chat module.

2. Click the Clear chat button at the top of the pane.

   

Your Copilot chat history is deleted, and the Copilot will stop using your previously entered prompts as context.

FAQs

To help you get started with using the Copilot, see our FAQs below.

If you have any further questions relating to the Copilot, please write an email to [email protected] and we’ll get back to you.

What data does the Copilot use?

The Copilot uses Bedrock and OpenAI to process our source data comprising of parcelLab’s documentation, schemas and router maps of the parcelLab App.

Are prompts and responses in the Copilot logged?

Yes, the history of all interactions (that is: your input and the Copilot’s responses) are stored by parcelLab. This allows us to improve on the quality of future responses provided by Copilot. Additional services used in Copilot (for example: OpenAI) do not store your prompts.

Is personal data required for using the Copilot?

No, the input of personally identifiable information (PII) when using the Copilot is neither required nor recommended. Copilot users are responsible for any personal data entered into the Copilot.

How can we opt in to use the Copilot feature?

The Copilot is accessible by all users of the parcelLab App. Opt-ins are controlled on an account level. If your parcelLab Admin user has opted in to use parcelLab’s generative AI features for an account you have access to, your user account will be opted in automatically.

What languages does the Copilot support?

The Copilot can respond in over 100 languages. This includes the system languages available in the parcelLab App (that is: English, Spanish, French, German and Italian).