> For the complete documentation index, see [llms.txt](https://docs.parcellab.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.parcellab.com/docs/copilot.md).

# Copilot

Embark on a cutting-edge experience design journey with your new AI-powered parcelLab assistant.

## Overview

The parcelLab <code class="expression">space.vars.Product\_Copilot</code> is your in-app AI assistant, providing support for using the <code class="expression">space.vars.Product\_pLApp</code> to maximize the value you can get from using parcelLab products.

<code class="expression">space.vars.Product\_Copilot</code> helps troubleshoot issues related to trackings and sent communications, as well as provide teams with advanced data analysis and insights to optimize customer communications more efficiently.

<table data-card-size="large" data-card-wrap="false" data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden><select><option value="eD6uShacGsXo" label="Early Access" color="blue"></option><option value="n0PNNmtViA2r" label="New" color="blue"></option><option value="RO8NyL1Zuy2b" label="Available Now" color="blue"></option></select></th><th data-hidden data-card-target data-type="content-ref"></th><th data-hidden data-card-cover data-type="image">Cover image</th></tr></thead><tbody><tr><td><strong>Ask Copilot</strong></td><td><ul><li>Ask about your live data</li><li>Build reports</li><li>Investigate performance and operational issues</li><li>Get recommendations for improving your customers’ delivery and return experiences</li></ul></td><td><a href="#ask" class="button secondary" data-icon="book-open">Learn more</a></td><td><span data-option="RO8NyL1Zuy2b">Available Now</span></td><td><a href="#ask">#ask</a></td><td></td></tr><tr><td><strong>Do it with Copilot</strong></td><td><ul><li>Create new messages, journeys and configurations</li><li>Update existing setups</li><li>Troubleshoot issues and prepare fixes</li><li>Review and approve actions before <code class="expression">space.vars.Product_Copilot</code> carries them out</li></ul></td><td><a href="#do-it-with" class="button secondary" data-icon="sparkles">What's new</a></td><td><span data-option="eD6uShacGsXo">Early Access</span></td><td><a href="#do-it-with">#do-it-with</a></td><td></td></tr></tbody></table>

## Explore Copilot

Learn about Copilot and find what you need.

{% stepper %}
{% step %}

#### What you can do with Copilot

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-cover data-type="image">Cover image</th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><i class="fa-magnifying-glass">:magnifying-glass:</i> <strong>Investigate</strong></td><td><a href="https://1156682959-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LPf1Lv1YUuLYva6LrXQ%2Fuploads%2FkVk6tjM0Ae9SeRDjnUMF%2FInvestigateThumbnail.png?alt=media&amp;token=4dd71111-82bd-412d-bc42-dcd9ec754e7b">InvestigateThumbnail.png</a></td><td><a href="#investigate">#investigate</a></td></tr><tr><td><i class="fa-wand-magic-sparkles">:wand-magic-sparkles:</i> <strong>Create</strong></td><td><a href="https://1156682959-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LPf1Lv1YUuLYva6LrXQ%2Fuploads%2FQFYxvUgeBwPl75h7Aa1f%2FCreateThumbnail.png?alt=media&amp;token=6ec86a60-5386-4c74-aa25-417ba2706579">CreateThumbnail.png</a></td><td><a href="#create">#create</a></td></tr><tr><td><i class="fa-message-pen">:message-pen:</i> <strong>Configure</strong></td><td><a href="https://1156682959-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LPf1Lv1YUuLYva6LrXQ%2Fuploads%2FoIxuAk3WhB3rL1jSWuae%2FConfigureThumbnail.png?alt=media&amp;token=203b0428-907a-48ff-bb99-962423f0821b">ConfigureThumbnail.png</a></td><td><a href="#configure">#configure</a></td></tr><tr><td><i class="fa-chart-line-up">:chart-line-up:</i> <strong>Improve</strong></td><td><a href="https://1156682959-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LPf1Lv1YUuLYva6LrXQ%2Fuploads%2FkVk6tjM0Ae9SeRDjnUMF%2FInvestigateThumbnail.png?alt=media&amp;token=4dd71111-82bd-412d-bc42-dcd9ec754e7b">InvestigateThumbnail.png</a></td><td><a href="#improve">#improve</a></td></tr><tr><td><i class="fa-screwdriver-wrench">:screwdriver-wrench:</i> <strong>Troubleshoot</strong></td><td><a href="https://1156682959-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LPf1Lv1YUuLYva6LrXQ%2Fuploads%2FojNhUNHkQB71TPjP4wy0%2FTroubleshootThumbnail.png?alt=media&amp;token=dfaada18-51e0-48f6-a8e8-d44b38112ebe">TroubleshootThumbnail.png</a></td><td><a href="#troubleshoot">#troubleshoot</a></td></tr></tbody></table>

<a href="https://docs.parcellab.com/guides/copilot/overview/using-copilot" class="button primary medium" data-icon="arrow-up-right-from-square">View more use cases</a>
{% endstep %}

{% step %}

#### How Copilot works

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><i class="fa-comments-question-check">:comments-question-check:</i> <strong>Ask Copilot</strong></td><td><a href="#ask">#ask</a></td></tr><tr><td><i class="fa-sparkles">:sparkles:</i> <strong>Do it with Copilot</strong></td><td><a href="#do-it-with">#do-it-with</a></td></tr><tr><td><i class="fa-comment-dots">:comment-dots:</i> <strong>Use Copilot</strong></td><td><a href="#using-copilot">#using-copilot</a></td></tr></tbody></table>
{% endstep %}

{% step %}

#### Resources

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><i class="fa-message-question">:message-question:</i> <strong>Use cases</strong></td><td><a href="#use-cases">#use-cases</a></td></tr><tr><td><i class="fa-circle-caret-right">:circle-caret-right:</i> <strong>Interactive demo</strong></td><td><a href="#take-the-tour">#take-the-tour</a></td></tr><tr><td><i class="fa-question">:question:</i> <strong>FAQs</strong></td><td><a href="#faqs">#faqs</a></td></tr></tbody></table>
{% endstep %}
{% endstepper %}

## What you can do with Copilot

Here's how Copilot can do more for your post-purchase configuration.

{% hint style="info" icon="clapperboard-play" %}
Expand a section below to watch the corresponding video.
{% endhint %}

{% tabs %}
{% tab title="Investigate" icon="magnifying-glass" %}
Identify delivery problems, missing tracking events, integration failures, or changes in returns performance.

{% embed url="<https://youtu.be/6Ziq79zsW3M?si=DhKvL1smqhbOhFAF>" %}
{% endtab %}

{% tab title="Create" icon="wand-magic-sparkles" %}
Build messages and journeys, manage translations, and configure campaigns and audiences.

{% embed url="<https://youtu.be/FV1NNrxgw9Q>" %}
{% endtab %}

{% tab title="Configure" icon="message-pen" %}
Work with carrier mappings, reports, exports and update other post-purchase settings.

{% embed url="<https://youtu.be/U4njVCcDBls?si=sSWxaTsufaFEVNco>" %}
{% endtab %}

{% tab title="Improve" icon="chart-line-up" %}
Audit existing configurations and recommend where to focus improvements.

{% embed url="<https://youtu.be/wFXXg9ftuyk?si=vfV--xF21yTq2XXU>" %}
{% endtab %}

{% tab title="Troubleshoot" icon="screwdriver-wrench" %}
Diagnose issues, identify the cause, and prepare the changes needed to fix them.

{% embed url="<https://youtu.be/IhqEPzbJe34?si=fI7Lw85-4V8xV8EE>" %}
{% endtab %}
{% endtabs %}

## How Copilot works

See how to interact with Copilot, from asking questions to taking action.

#### Ask <code class="expression">space.vars.Product\_Copilot</code>

<code class="expression">space.vars.Product\_Copilot</code> can answer questions about using the <code class="expression">space.vars.Product\_pLApp</code> and provide insights on the live data in your account.

Sign in to the parcelLab App and select the account you want to check before you use a prompt link. Each link starts a new Copilot conversation and sends the prompt. You can add details in the conversation.

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>How to Navigate the parcelLab App</strong></td><td><ul><li><a href="https://app.parcellab.com/?copilotPrompt=Where%20can%20I%20find%20tracking%20information%3F">Where can I find tracking information?</a></li><li><a href="https://app.parcellab.com/?copilotPrompt=How%20can%20I%20see%20all%20sent%20communication%3F">How can I see all sent communication?</a></li><li><a href="https://app.parcellab.com/?copilotPrompt=Can%20I%20export%20trackings%3F">Can I export trackings?</a></li></ul></td><td></td></tr><tr><td><strong>How to Edit Configurations</strong></td><td><ul><li><a href="https://app.parcellab.com/?copilotPrompt=How%20do%20I%20add%20a%20new%20CTA%20button%20to%20my%20email%20templates%3F">How do I add a new CTA button to my email templates?</a></li><li><a href="https://app.parcellab.com/?copilotPrompt=How%20can%20I%20create%20a%20new%20email%20type%20for%20outbound%20communication%3F">How can I create a new email type for outbound communication?</a></li><li><a href="https://app.parcellab.com/?copilotPrompt=How%20do%20I%20set%20up%20an%20audience%20for%20a%20specific%20product%20category%3F">How do I set up an audience for a specific product category?</a></li></ul></td><td></td></tr><tr><td><strong>Insights and Analytics</strong></td><td><ul><li><a href="https://app.parcellab.com/?copilotPrompt=Where%20can%20I%20see%20the%20exception%20rate%20for%20deliveries%3F">Where can I see the exception rate for deliveries?</a></li><li><a href="https://app.parcellab.com/?copilotPrompt=What%20metrics%20are%20used%20in%20tracking%20reports%3F">What metrics are used in tracking reports?</a></li><li><a href="https://app.parcellab.com/?copilotPrompt=What%20can%20I%20use%20the%20reports%20in%20Control%20Tower%20for%3F">What can I use the reports in Control Tower for?</a></li></ul></td><td></td></tr><tr><td><strong>Troubleshooting for Customer Service</strong></td><td><ul><li><a href="https://app.parcellab.com/?copilotPrompt=Help%20me%20check%20the%20current%20status%20of%20an%20order.%20Ask%20me%20for%20the%20order%20reference.">What is the current status for the order <code>PKR1007</code>?</a></li><li><a href="https://app.parcellab.com/?copilotPrompt=Investigate%20why%20a%20delivery%20confirmation%20email%20was%20not%20sent.%20Ask%20me%20for%20the%20tracking%20reference.%20Keep%20the%20investigation%20read-only.">Why was the delivery confirmation email not sent for the tracking number <code>PL321456987</code>?</a></li></ul></td><td></td></tr></tbody></table>

#### Do it with <code class="expression">space.vars.Product\_Copilot</code>

<code class="expression">space.vars.Product\_Copilot</code> can draft updates to your parcelLab account configuration (for example: <code class="expression">space.vars.Product\_Journeys</code> and <code class="expression">space.vars.Product\_ReturnsPortal</code> configurations). You can review and approve the edits before publishing any configuration changes.

{% stepper %}
{% step %}
**Ask in plain language**

<div align="left"><figure><img src="https://1156682959-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LPf1Lv1YUuLYva6LrXQ%2Fuploads%2FWw16tuHTmOZR3eUs7lXw%2FDoWithCopilot_1Ask.gif?alt=media&amp;token=932909f4-0077-4a84-8b47-4d478727e75e" alt="" width="315"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}
**Copilot reads your account setup**

<div align="left"><figure><img src="https://1156682959-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LPf1Lv1YUuLYva6LrXQ%2Fuploads%2FMaQWOdsDMDbjPDXtGpV3%2FDoWithCopilot_2Read.gif?alt=media&amp;token=27b77ed0-6dda-4665-9756-398cf4385682" alt="" width="315"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}
**Copilot prepares the requested changes**

<div align="left"><figure><img src="https://1156682959-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LPf1Lv1YUuLYva6LrXQ%2Fuploads%2FgRJ732H9gbdAJHQ9hang%2FDoWithCopilot_3Draft.gif?alt=media&amp;token=03d9848f-e867-4a79-b600-5621173e4422" alt="" width="315"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}
**Edit or approve the draft before publishing**

<div align="left"><figure><img src="https://1156682959-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LPf1Lv1YUuLYva6LrXQ%2Fuploads%2FDxYzytNtlVNqNMGG7F3M%2FDoWithCopilot_4Approve.gif?alt=media&amp;token=928ad322-2f5e-4b93-884a-4b18b51f7294" alt="" width="315"><figcaption></figcaption></figure></div>
{% endstep %}
{% endstepper %}

#### Using Copilot

You can access Copilot from the global navigation menu in the App. The Copilot panel is where you can ask questions, manage tasks, and continue conversations relating to your setup while using the App.

<div align="left"><figure><img src="https://1156682959-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LPf1Lv1YUuLYva6LrXQ%2Fuploads%2FG7okAfhz5NQTxTrxoZeL%2FCopilotFullScreen.png?alt=media&amp;token=122f0dd6-8cef-4354-b105-dbb6638bf3bd" alt="" width="563"><figcaption></figcaption></figure></div>

See how to use Copilot and its features.

<table data-view="cards"><thead><tr><th></th><th></th><th></th></tr></thead><tbody><tr><td><i class="fa-comment-plus">:comment-plus:</i> <strong>Start a conversation</strong></td><td>Ask Copilot questions or describe tasks in your own words.</td><td><img src="https://1156682959-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LPf1Lv1YUuLYva6LrXQ%2Fuploads%2FesErYKurwBPkmgWSN6LX%2FCopilotChat.png?alt=media&amp;token=c7ae658b-e157-45a2-9cad-26b003dd8cd5" alt="" data-size="original"></td></tr><tr><td><i class="fa-share-nodes">:share-nodes:</i> <strong>Share conversations</strong></td><td>Give teammates access to review or collaborate on a conversation.</td><td><img src="https://1156682959-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LPf1Lv1YUuLYva6LrXQ%2Fuploads%2FK2yZdq50pqWlalBY4mrS%2FCopilotShare.png?alt=media&amp;token=2c75592a-3280-4a95-88b9-2d3a422e83f7" alt="" data-size="original"></td></tr><tr><td><i class="fa-microphone">:microphone:</i> <strong>Voice dictation</strong></td><td>Use voice dictation to enter requests quickly without typing.</td><td><img src="https://1156682959-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LPf1Lv1YUuLYva6LrXQ%2Fuploads%2FpfufYyoIVnBodKespJJ8%2FCopilotVoice.png?alt=media&amp;token=42343c19-8a8b-42ea-af38-d493b620d599" alt="" data-size="original"></td></tr><tr><td><i class="fa-paperclip-vertical">:paperclip-vertical:</i> <strong>Upload files</strong></td><td>Attach files and images to help Copilot understand your requests.</td><td><img src="https://1156682959-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LPf1Lv1YUuLYva6LrXQ%2Fuploads%2F63NFFMwI4aZ0iPp3Oufb%2FCopilotFiles.png?alt=media&amp;token=a879c0e4-6519-4937-9ba4-ad74e790e99d" alt="" data-size="original"></td></tr><tr><td><i class="fa-clock-rotate-left">:clock-rotate-left:</i> <strong>Conversation history</strong></td><td>Revisit previous conversations to review responses and continue tasks.</td><td><img src="https://1156682959-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LPf1Lv1YUuLYva6LrXQ%2Fuploads%2FZGU9LKOJeU4q1z7n7IZB%2FCopilotHistory.png?alt=media&amp;token=78dcd43e-e251-42a0-b936-3a455ab80bc5" alt="" data-size="original"></td></tr><tr><td><i class="fa-sidebar">:sidebar:</i> <strong>Flexible workspace</strong></td><td>Ask Copilot questions from App pages using the resizable panel.</td><td><img src="https://1156682959-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LPf1Lv1YUuLYva6LrXQ%2Fuploads%2F2IEzlTId8oe0Mscy0SNJ%2FCopilotPanel.png?alt=media&amp;token=f2ef5733-5b0d-4337-8ce4-70e28ade4c7d" alt="" data-size="original"></td></tr></tbody></table>

## Resources

Browse use cases, see Copilot in action, and learn more through our FAQs.

#### Use cases

Find more practical ways to put Copilot to work across your post-purchase setup. Browse our [full list of use cases](https://docs.parcellab.com/guides/copilot/overview/using-copilot) for example requests you can try.

#### Take the tour

Check out Copilot in our interactive demo below.

{% embed url="<https://app.storylane.io/share/qmjeosh3jxnn>" %}

#### FAQs

To help you get started with using Copilot, see our FAQs below.

{% hint style="info" %}
If you have any further questions relating to Copilot, please write an email to <copilot-support@parcellab.com> and we’ll get back to you.
{% endhint %}

<details>

<summary>What data does Copilot use?</summary>

Copilot uses Bedrock and OpenAI to process our source data comprising of parcelLab’s documentation, schemas and router maps of the parcelLab App.

</details>

<details>

<summary>Are prompts and responses in the Copilot logged?</summary>

Yes, the history of all interactions (that is: your input and Copilot’s responses) are stored by parcelLab. This allows us to improve on the quality of future responses provided by Copilot. Additional services used in Copilot (for example: OpenAI) do not store your prompts.

</details>

<details>

<summary>Is personal data required for using Copilot?</summary>

No, the input of personally identifiable information (PII) when using Copilot is neither required nor recommended. Copilot users are responsible for any personal data entered into Copilot.

</details>

<details>

<summary>How can we opt in to use Copilot feature?</summary>

Copilot is accessible by all users of the <code class="expression">space.vars.Product\_pLApp</code>. Opt-ins are controlled on an account level. If your parcelLab Admin user has opted in to use parcelLab’s generative AI features for an account you have access to, your user account will be opted in automatically.

</details>

<details>

<summary>What languages does Copilot support?</summary>

Copilot can respond in over 100 languages. This includes the system languages available in the parcelLab App (that is: English, Spanish, French, German and Italian).

</details>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

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Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.parcellab.com/docs/copilot.md?ask=<question>&goal=<user_goal>
```

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