Surveys
Enhance customer satisfaction by collecting feedback using the Surveys feature.
Overview
Surveys provides a flexible interface to support experience designers in creating surveys to reach customers at any stage in the post-purchase experience and drive improvements from direct customer feedback.
The survey editor preview enables you to test the survey from the perspective of various users to help you design targeted customer feedback forms. Direct integration in campaigns and messages is available as well as a preview of the survey. When you publish your surveys, they can be embedded in emails, on the Order Status page and in the Returns Portal.
The Surveys feature is a paid upgrade from the parcelLab NPS feature.
For more information on the scope and requirements for using Surveys, please contact your parcelLab representative.
Take the Tour
Explore Surveys with our interactive demo below.
Smart Survey Features
You can manage surveys and survey responses using Surveys.
From the Surveys section, you can:
Add, edit, duplicate, preview, publish, and archive surveys
Review responses to published surveys
From the Responses section, you can:
View survey responses and filter them by date, survey and question type.
Export response data as a .csv or .pdf file
Navigate from a survey response to the associated tracking and the original survey
Creating a Survey
The following instructions explain the basics of setting up surveys and the configuration required to use them in messages or campaigns.
Create a new survey
Build your survey by choosing from various question types and setting conditions (that is: direct users to certain survey questions based on previous answers) that can be as simple or complex as required for your use.
Survey recipes can be installed from the App Store. The requested survey will be added to your account and can be edited to fit your brand's voice.
Check out the parcelLab guides
For further information on using Surveys, see our user guide documentation.
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