Promise Insights

Overview

Specific reports on your delivery date promise are available in the Promise Insights dashboard.

You can use the reports and advanced filters available to identify key checkpoints where delays or inefficiencies may occur and determine if a delay risk originates from warehouse processing or during delivery.

The dashboard also highlights instances where the announced delivery date may be overestimated, which you can use to determine if adjusting the promise date can offer a more competitive delivery time frame. You can also investigate if parcels that arrive late (that is: outside the customer promise) are caused by delivery exceptions or failed attempts.

Purpose of the Report

This section provides some example questions and how the report can help you answer them to give insights into your data.

The first example question is: In which regions do my carriers tend to deliver later than the customer promise?

This can be answered by going to the Overview tab in the Promise report and viewing the "Promise Performance" graph. By using the filters below the Promise Performance view button, you can visualize the distribution of delivery attempts by carrier, country, or both, which allows you to identify performance issues with your logistics providers in certain regions.

The second example question is: How many parcels are arriving within the customer promise?

This can be answered by going to the Details tab in the Promise report and viewing the "Customer Promise by Selected Metrics" graph. Selecting the relevant metrics allows you to see how many parcels were delivered before or at the time of the announced delivery date (that is: within the customer promise).

Use Case

Using this report, you can identify key checkpoints where delays or inefficiencies may occur and determine if a delay risk originates from warehouse processing or during delivery. The report also highlights instances where the announced delivery date may be overestimated, which you can use to determine if adjusting the promise date can offer a more competitive delivery timeframe. You can also investigate if parcels that arrive late (that is: outside the customer promise) are caused by delivery exceptions or failed attempts.

Promise Report Features

This report is based on parcels that have been delivered or a first delivery attempt made and have an announced delivery date that was sent from the retailer to parcelLab. It contains data for the last two years.

The top-level row shows the core metrics of this report for the delivery date by default and the available filters to refine the data.

You can switch between comparing between defined dates and relative periods of time by selecting Range or Relative on the left-hand side of the Timerange filter.

You can click the tabs to switch between insights for overall Promise accuracy, carrier performance, warehouse performance and detailed insights.

More detailed charts are included in the Promise report to help you measure the performance of your delivery date promise.