Compensation Methods

Retain revenue and increase customer satisfaction by letting your customers choose their preferred compensation for returns.

Overview

Compensation methods are displayed on the item selection page of the Returns Portal after a return reason has been selected.

The following compensation methods can be configured for your Returns Portal:

• Refund

  • Original payment method

  • Gift card (for Shopify)

  • Store credit

• Exchange (that is: direct exchange or exchange for a product variant)

• Repair

You can choose to configure compensation methods at the order level, so that the selected compensation method applies to all items selected for return.

Key Benefits

Providing compensation options allows your customers to select the most suitable option for their needs. Providing alternative options to refunds can increase customer satisfaction, especially in cases where customers may prefer exchanging an item for a different size or color instead of having to re-order the same item again.

Configuring the Compensation Methods Feature

This section describes the configuration required for compensation methods.

Customer Requirements

For the feature to work, you need to provide the following:

• The compensation methods offered in your returns policy (for example: refund and exchange).

• The return reasons each compensation method should apply to.

For further information on configuring specific compensation methods, please refer to the following pages:

• Refund options, including instant refund and gift cards

• Exchanges

Implementation Process

For further information on the requirements for configuring the compensation methods to display, please contact your parcelLab representative.