Refund Options

Increase customer satisfaction by letting your customers choose their preferred option for refunds.

Overview

Refund is listed as one of the compensation methods displayed on the item selection page of the Returns Portal after a return reason has been selected.

Refunds can be directed to your customer’s original payment method, as a gift card (for Shopify retailers), or store credit.

Your order management system (OMS) needs to support the refund process according to RMA data provided by parcelLab.

You can also configure instant refunds, which triggers a refund earlier in the returns process. For more information, refer to the Configuring Instant Refund section.

Configuring Refunds

This section describes the configuration required for displaying the Refund option.

Customer Requirements

For the feature to work, you need to provide the following:

• The return reasons that allow refunds

• Decide whether you want to configure additional refund options (for example: gift card). If you want to configure multiple methods for refunds (that is: gift card and refund to original payment method), refer to the Configuring Refund Method Selection section for additional requirements.

Configuring Instant Refunds

This section describes the configuration required for instant refunds.

Instant refunds are based on SKU or product ID, product category or customer segmentation (for example: loyal customers).

Customer Requirements

For configuring instant refunds, you need to provide the following:

• The attribute identifying that the customer can receive an instant refund. This information needs to be sent in the order data.

• Decide when the instant refund should be triggered (for example: when the return has been registered or when the customer dropped off the return at the post office).

• The method for receiving the instant refund indicator (for example: RMA export on the status event).

Implementation Process

For further information on the requirements for configuring instant refunds, please contact your parcelLab representative.

Configuring Refund Method Selection

This section describes the configuration required for refund method selection.

If you offer multiple avenues for receiving refunds, your customers can choose how they would like to receive their refund (for example: using the original payment method or gift card). Other options like store credit can be configured as well.

Customer Requirements

For configuring refund method selection, you need to provide the following:

• The additional refund options to display (for example: gift card)

For refunds to the original payment method, you can choose to display the refund payment provider. Please refer to the Display Refund Payment Provider page for more information.

For refunds as a gift card for your Shopify store, you can opt to configure a bonus value for your gift card. The bonus value can be a fixed value, or a percentage of the refund value.

Implementation Process

For further information on the requirements for configuring refund options, please contact your parcelLab representative.