Customs Handling

Facilitate straightforward customs clearance for cross-border returns by providing an additional customs invoice.

Overview

If you accept returns across customs borders, parcelLab’s Customs Handling feature supports this process for your customers using the Returns Portal to register their return. This is integrated into your Returns Portal setup.

When your return carrier’s API is called to produce a label during the return registration process, parcelLab will also submit all the required information to facilitate the cross-border return. If there are additional documents required, such as a commercial invoice, these will be available for your customers to download in the Returns Portal.

Additional Customs Invoice

An additional invoice can be generated as a PDF file for cross-border return shipments. This additional invoice facilitates a smooth customs clearance by providing essential information required for processing (for example: VAT number, EORI number) that may not be present in your default invoices to customers.

Configuring the Additional Customs Invoice

The following sections describe the configuration required for the Additional Customs Invoice.

Customer Requirements

For the feature to work, you need to provide the following:

Additional information may be required based on carrier and/or country requirements.

• Your company's information:

  • Registered address (that is: street, zip code, city and country)

  • Value-added tax (VAT) number

  • Economic Operators Registration and Identification (EORI) number

  • Duty type (for example: DDP)

  • Delivery address (if different from the registered address)

• Order-specific identification numbers for the original outbound shipment:

  • Air waybill or tracking number

  • Name of carrier

  • Date of invoice

  • Invoice number

  • Order number

• Detailed article information:

  • Item reference number (for example: SKU)

  • Item description

  • Country of origin

  • HTS code for the country the item will be returned to

  • Net weight

  • Unit price

  • Quantity

Implementation Process

To activate this feature, please contact your parcelLab representative with the information specified under the Customer Requirements section.