Gift Returns Portal

Overview

The Gift Returns Portal is a Returns Portal for end-users who are not the customer that made the original store purchase.

The link to the Gift Returns Portal can be communicated via email during the delivery process or accessed from a link in your online shop.

Gift receivers can login with the order number and the zip code of the delivery address and select between receiving a gift card for your store or exchanging the item for a different color or size.

They can also update their contact information in the Gift Returns Portal to ensure they receive all communication about their gift return.

Key Benefits

Enabling gift receivers to return or exchange gifts without contacting the gift giver can enhance the overall gifting experience. The Gift Returns Portal enables digital returns for gifts, extending the existing online shopping experience for gifts by accommodating various preferences and ensuring that recipients can genuinely enjoy and make the most of their gifts.

Configuring the Gift Returns Portal Feature

The following sections describe the configuration required for the Gift Returns Portal feature.

Customer Requirements

For the feature to work, you need to provide the following:

• The compensation methods available for gift returns (for example: exchange or gift card)

Implementation Process

To activate this feature, please contact your parcelLab representative with the information specified under the Customer Requirements section.

Using the Gift Returns Portal

This section describes the process of registering a return using the Gift Returns Portal.

Login

Item Selection

Carrier Selection

Return Confirmation

Users sign in with the order number and the zip code of the delivery address.

On the item selection page, users can select items to return, the quantity, and reason for return applicable for each item. On this page, users can also update their contact information to ensure that they receive all communications related to their return.

After users have selected the items to return, they can be directed to a carrier selection page.

This page is optional and can be skipped if you only have one carrier that can be used for returns.

On the confirmation page, users will receive confirmation that their return is registered. The information displayed can include return labels and QR codes, and a summary of the items that have been registered for return.

The information available on the confirmation page is also sent to the user via email as confirmation of their return registration.