Manage Returns with Free Gifts

Enable the exchange and return of gifts with purchase in your Returns Portal.

Overview

You can enable the return of free gifts with purchase in your Returns Portal if a customer order contains a free gift. Gifts with purchase are selectable on the item selection page of the Returns Portal, or automatically included in the return summary if the original purchased item is selected for refund.

Free gift selectable for exchange

Free gift in an order can be selected for return in the Returns Portal

Automatic inclusion of free gift in return summary

Key Benefits

The flexibility of this feature enables free gifts to be exchanged via your Returns Portal (for example: in case of faulty products) while providing information on your gift with purchase policy in the event the original purchased item is returned.

Configuring the Feature

The following sections describe the configuration required for handling gifts with purchase in your Returns Portal.

Customer Requirements

For the feature to work, you need to provide the following:

• The tag or alternative attribute to identify gifts with purchase in order data (for example: free_gwp)

• The mapping of the free gift to its original item

• The warning text to display when a gift with purchase is automatically included in the return

Implementation Process

To activate this feature, please contact your parcelLab representative with the information specified under the Customer Requirements section.