Minimum Value Return and Maximum Value Return

Steer customers towards alternative actions for returns that are valued below or above a defined threshold.

Overview

Minimum Value Return and Maximum Value Return options can be configured for your Returns Portal to prevent label generation and direct customers to alternative actions (for example: keeping an item or contacting customer service).

The Minimum Value Return feature can be used to inform customers that a return is not required and offered randomly based on the configured probability to prevent fraudulent returns. This information will be displayed on the confirmation page of the Returns Portal when the selected items are priced lower than the defined value.

The Maximum Value Return feature allows the definition of a different process in case the price of the selected items is higher than the defined value.

Key Benefits

Both features can be used to streamline return processes for items. For low-value items, using the Minimum Value Return feature can reduce the cost of processing the return and reduce return volume in your warehouses. For high-value items, the Maximum Value Return feature can be used to direct customers to specific actions to ensure the safe return of expensive products.

Configuring the Minimum Value Return Feature

The following sections describe the configuration required for the Minimum Value Return feature.

The Minimum Value Return feature can be configured based on compensation methods.

Customer Requirements

For the feature to work, you need to provide the following:

• The value threshold of the item to trigger the alternative action (for example: $10).

• The text to be displayed on the return confirmation page.

• The probability for triggering the threshold in percentage (for example: 20%).

• The compensation method for which the feature should be activated (for example: refund).

• The maximum number of low-value returns that can be registered per customer within a 90-day period.

Implementation Process

To activate this feature, please contact your parcelLab representative with the information specified under the Customer Requirements section.

Configuring the Maximum Value Return Feature

The following sections describe the configuration required for the Maximum Value Return feature.

The Maximum Value Return feature can be configured based on compensation methods.

Customer Requirements

For the feature to work, you need to provide the following:

• The value threshold of the item to trigger the alternative action (for example: $1000).

• The text to be displayed on the return confirmation page.

• The probability for triggering the threshold in percentage (for example: 60%).

• The compensation method for which the feature should be activated (for example: refund).

Implementation Process

To activate this feature, please contact your parcelLab representative with the information specified under the Customer Requirements section.