Non-Returnable Items and Already Returned Items

Provide your customers with a clear overview of which items are eligible for return.

Overview

Products can be listed as non-returnable or already returned on the item selection page of the Returns Portal. Items that are excluded from return in each order are non-selectable and displayed in separate sections following the list of items in an order that can be registered for return.

Non-Returnable Items

Item selection page with list of non-returnable items

Already Returned Items

Orders containing bulky products or marketplace items can be displayed separately along with additional instructions for customers who may need to request for a carrier pickup or contact customer service first.

Key Benefits

By displaying items that are not eligible for return in a separate section, you can provide your customers with a clear overview of which items are excluded from return (for example: dropshipments or items that were already returned).

Having a dedicated section for non-returnable items can help ensure that products are sent back to the correct warehouse (for example: if you have a marketplace in addition to your main brand) and can be used to clearly inform your customers on how they can return items that cannot be registered for return using the Returns Portal.

Configuring the Non-Returnable Items Feature

The following sections describe the configuration required for the Non-Returnable Items feature.

Customer Requirements

For the feature to work, you need to provide the following:

• The article data field used to identify the non-returnable product (for example: item ID).

Implementation Process

To activate this feature, please contact your parcelLab representative with the information specified under the Customer Requirements section.

Configuring the Already Returned Items Feature

The following sections describe the configuration required for the Already Returned Items feature.

Customer Requirements

For the feature to work, you need to provide the following:

• The article data field used to identify if a product is already returned. This can be done in either of the following ways:

  • Include the returnableQuantity field when providing order data to parcelLab.

  • Include a field specifying returnable = false when providing order data to parcelLab.

Implementation Process

To activate this feature, please contact your parcelLab representative with the information specified under the Customer Requirements section.