Payment Provider Integration

Integrate payment processes for return labels and fees in your Returns Portal.

Overview

Payment integration in the Returns Portal is currently available for retailers using Adyen to process payments.

Integrating payments during the return registration process simplifies return transactions for your customers. Return label costs and additional fees are displayed clearly when selecting a return option and labels are only generated upon successful payment. Customers enter their payment details and complete any payment required when registering a return, which also reduces customer service inquiries about unexpected fee deductions from the refund amount.

Key Benefits

Enabling payments during the return registration process allows you to recover return costs upfront. Integrated payment procedures can also encourage customers to select alternative return options if configured for your Returns Portal.

Configuring Payment Provider Integration

The following sections describe the configuration required for the Payment Provider Integration feature.

Customer Requirements

The following sections describe the information required to integrate specific payment providers.

Adyen

For payment integration with Adyen, you need to provide the following:

• An active account with Adyen. You must be able to provide sufficient access to parcelLab and the required credentials to implement the integration. Your Adyen account will be used for integration with parcelLab.

Implementation Process

To use this feature, please contact your parcelLab representative with the information specified under the Customer Requirements section. Further details will be clarified based on the configuration needs for your account.

Using the Payment Provider Integration

This section describes the process of making a payment during return registration.

Enter Payment Details

After selecting a return carrier, if the option requires payment, a popup window for entering payment details will display.

While payment is being processed, you can display a holding page to inform your customers that the payment is being processed and that their return label can be downloaded as soon as the transaction is successful.

Return Confirmation