Request Multiple Labels

Enable your customers to request for and download multiple return labels directly in your Returns Portal.

Overview

You can display an option to request additional return labels in your Returns Portal on the return confirmation page. Customers can download a first label and have the option of requesting additional return labels if necessary. Additional return labels are linked to the original return process and are generated for the same carrier as the initial label.

When additional labels are requested, parcelLab handles the additional label requests as new return trackings. This enables tracking and communications for the additional return parcels.

Key Benefits

Enabling your customers to request additional return labels can reduce confusion and contacts to customer service. This can reduce friction in your returns process, especially in cases when customers wish to return multiple parcels, such as the following examples:

• Needing to return bulky goods in several boxes

• Returning multiple quantities of an ordered product

Configuring the Request Multiple Labels Feature

The following sections describe the configuration required for the Request Multiple Labels feature.

Customer Requirements

For the feature to work, you need to do the following:

• Provide translations for the text to be displayed (that is: header, button text and additional instructions).

• Decide on how to handle the email communication for additional labels that are requested.

Implementation Process

To activate this feature, please contact your parcelLab representative with the information specified under the Customer Requirements section.